Applying DEA, MPI, and grey model to explore the operation performance of the Taiwanese wafer fabrication industry

The study applies data envelopment analysis (DEA) and Malmquist productivity index (MPI) to explore the operation performances of the Taiwanese wafer fabrication companies from 2004 to 2007. The input variables are total assets, operation costs, and selling and administrative expenditures, while the output variable is net sales. The results show that if Taiwanese wafer fabrication companies want to increase their operation performances, they should improve their CRS and VRS efficiencies not scale efficiency. Furthermore, this paper utilizes GM (1,1) - one order and one variable in the grey model - to forecast the growth trend of the Taiwanese wafer fabrication industry from 2008 to 2010, and then employs GM (1,N) - one order and N variables in the grey model - to measure the influences of the input variables upon the output variable. This study demonstrates that the most influential factor for the output variable, net sales, is selling and administrative expenditures.     

Rethinking leapfrogging in the end-user telecom market

It is widely observed that people in developing countries have been able to skip landline-based telecommunication systems by directly adopting mobile phones and enjoying their convenience. Such an observation is usually labeled as leapfrogging. Popularized by various anecdotes in the media, it is also believed that less-developed countries have gone through such telecom leapfrogging earlier and therefore benefit more than other countries. However, such beliefs surrounding this leapfrogging have never been systematically investigated. Clarifying entangled arguments and proposing to measure telecom leapfrogging from four dimensions, this study is a sanity check on these beliefs. Empirically analyzing longitudinal data from 159 countries by measuring the four dimensions, this study finds that reality is not as rosy as many people believe.     

The structure and evolution of business-to-business marketing: A citation and co-citation analysis

The field of business-to-business (B2B) marketing has grown considerably in the past four decades. However the state of knowledge about its structure and evolution remains limited. Who are the key players and what are the key papers in B2B marketing? What main research topics have been investigated over time? This article answers these questions by applying bibliometric methods for the first time to the existing body of scholarly B2B research. The key findings reveal a highly dynamic discipline in the 1970s and 1980s, when new knowledge was being intensively exchanged among an increasing number of B2B researchers. Since that time, the pace of development has slowed, and diversification in the discipline manifested itself in a distinctive number of core research subfields. Yet initial research topics such as organizational buying behavior, where much research is still undone, are to a large extent not addressed by modern B2B scholars.     

The sites and practices of business models

This paper examines the concept of business models. Drawing on the business model literature, we first identify technology, market offering and network architecture as the three core elements of business models. The theoretical routes of each element are then examined through the associated literatures: technology and innovation studies, industrial marketing, operations strategy, and evolutionary economics. Multiple dimensions of each element are identified and the resultant framework is used to explore developments within the recorded music market across three centuries.Through changes in the recorded music market since the 1870s, we explore how business models emerged, took on multiple sites and evolved through their practice over time. We look at how interlinking business models become spread out across the business network as different network actors play their part. The recorded music market generates important insights into how business models are created, developed and practiced. We suggest that firms, business networks and markets form embedded systems within which multiple overlapping business models can be considered as constituent parts. In this way, the business model is understood as having agency to shape action; but in turn actions (of others in the business network as well as within the firms themselves) also shape the business model.     

Alignment and Misalignment in Business Relationships

‘Alignment’ and ‘misalignment’ are terms commonly used both in strategy and in marketing. In B-to-B marketing, in particular, researchers investigated alignment/misalignment between customers and suppliers and recently discussed the effects of misalignment. Research in this field remains however fragmented. There is ambiguity about the objects to be aligned, the processes that characterize their change, the effects on the relationship development and the methods used to assess them. In general, the empirical research that has examined the two concepts in business relationships is limited.In this study we will develop a theoretical framework to assess alignments/misalignments in parties' interpretations of a problem and its solution for the customer, in order to address the following questions: How and why do alignment and misalignment change over time? When can misalignment be positive for the relationship development?We use data from a longitudinal study involving 84 customers and suppliers in the ICT Security Industry. The first finding is that there are no patterns in how alignment changes, but there is a slight tendency toward misalignment over time. Second, change in the alignment is mostly linked to parties' perceptions of the available resources and how these resources are combined, along with parties' interpretations of critical events. Finally, the research suggests that when parties are aware of misalignment, when misalignment is perceptual and when there are no external constraints to action, the effort to align practices produces positive effects, even when misalignment persists.     

What do we know about buyer–seller negotiations in marketing research? A status quo analysis

The main objective of this study is to provide an overview of the current status quo of negotiation research in marketing. In this context, we first conduct a quantitative analysis of existing literature on buyer–seller negotiations. Specifically, we undertake a screening of 10 high-ranking marketing journals so as to identify the body of negotiation-related articles within marketing. In a next step, the identified articles are subjected to both content and co-citation analyses. To this end, we modify the interaction model of the IMP Group in order to comprehensibly structure the existing findings. In a last step, these findings are presented to various negotiation experts to verify their practical relevance. From this multi-step procedure, we derive sound implications for research and practice.     

Customer value anticipation, customer satisfaction and loyalty: An empirical examination

A service-dominant logic by definition is inherently customer oriented and relational, reflecting deeper and more complex connections between suppliers and customers. The service mindset driving increased collaboration enables suppliers to have deeper insights to what customers' value. Customer value perceptions are dynamic, sometimes in constant flux, necessitating anticipatory capabilities on the part of suppliers. Yet, there is a notable lack of discussion about customer value anticipation and related empirical evidence of whether or not customers care if suppliers anticipate what they value. The authors report on two survey studies that test using structural equation modeling the notion that suppliers good at anticipating what customers will value realize higher customer satisfaction and loyalty. Understanding this relationship is critical for marketing managers wrestling with allocation of limited resources. We find that customer value anticipation is a strong driver of satisfaction and loyalty, with satisfaction acting as a mediator for loyalty.     

Entrepreneurship: Its relationship with market orientation and learning orientation and as antecedents to innovation and customer value

This paper seeks to address two main problems. First, it evaluates the direct effect of entrepreneurship and business orientations namely, learning orientation, integrated market orientation and human resource practices on innovation and customer value. Second, it examines the interaction effect of entrepreneurship and business orientations on innovation and customer value. Data were collected from small and medium-size hotels in Indonesia and analysed using the structural equation model. The results show that entrepreneurship and human resource management were shown to be the most significant drivers of innovation and customer value. The results further suggest that interaction of entrepreneurship and integrated market orientation as well as human resource practices has significant impact on customer value and innovation respectively. Theoretical and practical implications of the study are discussed.     

Small business industrial buyers' price sensitivity: Do service quality dimensions matter in business markets?

One of the major obstacles to effective pricing emanates from difficulties experienced in predicting business buyers' price sensitivity. With a view to obviating these obstacles, this study examines the effect of five key physical distribution service quality dimensions on price sensitivity from the perspective of small and medium retail buyers. Based on a survey of 233 cellular phone retailers in China, the authors articulate how the five salient service quality dimensions exert either direct effects on price sensitivity or indirect impacts through perceived value and customer satisfaction. Theoretical and managerial implications are also provided for effective retailer relationship management, profitability improvement, and customer segmentation in distribution channels.