CATALOG RETAILER IN‐STOCK PERFORMANCE: AN ASSESSMENT OF CUSTOMER SERVICE LEVELS

The purpose of this article is to study the level of “in‐stock” customer service performance being offered in the catalog channel of distribution. The article provides benchmark information for the catalog industry. More importantly, the article serves as one test of the effectiveness of the modern supply chain, where the expectation is for near perfect orders. Customer service levels are studied by using an empirical observation methodology in which catalog retailer's in‐stock performance was measured. Comparisons are made across item type, season, retailer type, and days from catalog receipt. Overall, items were out‐of‐stock during 15.9% of all checkpoints, compared to an 11.8% stock‐out rate in an earlier study of bricks and mortar retailers.     

Modelling soccer matches using bivariate discrete distributions with general dependence structure

In this paper copulas are used to generate bivariate discrete distributions. These distributions are fitted to soccer data from the English Premier League. An interesting aspect of these data is that the primary variable of interest, the discrete pair shots-for and shots-against, exhibits negative dependence; thus, in particular, we apply bivariate Poisson-related distributions that allow such dependence. The paper focuses on Archimedian copulas, for which the dependence structure is fully determined by a one-dimensional projection that is invariant under marginal transformations. Diagnostic plots for copula fit based on this projection are adapted to deal with discrete variables. Covariates relating to within-match contributions such as numbers of passes and tackles are introduced to explain variability in shot outcomes. The results of this analysis would appear to support the notion that playing the 'beautiful game' is an effective strategy—more passes and crosses contribute to more effective play and more shots on the goal.     

Scaling up support for children in HIV-affected families by involving early childhood development workers: community views from KwaZulu-Natal,South Africa

The United Nations Programme on HIV/AIDS estimates that South Africa has 1.2 million orphans as a result of AIDS. This study investigated the views of communities in KwaZulu-Natal on the potential use of early childhood development (ECD) practitioners for helping children in vulnerable households. It reports on in-depth interviews and focus group discussions with community members and service providers in six different areas of KwaZulu-Natal. Despite the increase in the numbers of deaths, people in affected areas have yet to accept that HIV is the cause. Stigma, denial, myths and witchcraft beliefs were evident, particularly in the rural areas. There was general agreement by the respondents that ECD practitioners with additional training specific to HIV/AIDS could assist families if cost difficulties were overcome. As community members with basic training in childcare they could enhance community responses by linking with community health workers and other service providers to assist children and households in need.     

Ethics,gratuities, and professionalization of the purchasing function

This study investigated (1) whether potential future purchasing agents were predisposed to accept gratuities or whether the practice of gratuity acceptance is a manifestation of the job itself, (2) whether the existence of a code of ethics forbidding gratuity acceptance curtails the occurrence, and (3) whether disparities in ethics policies between the sales and purchasing functions affect gratuity acceptance. Hypotheses based upon the concepts of organizational concern and institutionalized ethics are developed and empirically tested. Results suggest that future purchasing agents are predisposed to accept gratuities and that formal written ethics policies decrease the acceptance of gratuities. Disparities in ethics policies between the sales and purchasing functions concerning gratuities failed to affect gratuity acceptance significantly.Gregory B. Turner is assistant professor of marketing at Livingston University. He has published inThe International Journal of Logistics Management and theTransportation Journal.G. Stephen Taylor is Associate Professor of management at Mississippi State University. His research interests include ethics in computer usage, performance appraisal, and turnover control.Mark F. Hartley is Assistant Professor and National Association of Purchasing Management/Carolinas-Virginia chair of Purchasing at the College of Charleston. His research interests include ethics and professionalization of the purchasing function.     

Trade and growth

The National Economic Association introduced the W. Arthur Lewis Distinguished Lecture series in December 1985 at the Allied Social Sciences Association meetings in New York City. The Lewis Lecture is named in honor of the 1979 Nobel Laureate in Economics, much of whose research has been devoted to the problem of Third World economic development. In the same spirit, the Lewis Lectures are intended to explore the themes of global inequality. Third World poverty, and prospects and possibilities for change. The inaugural Lewis address was delivered by Lance Taylor, professor of economics and nutrition at the Massachusetts Institute of Technology. Taylor, an immensely creative economist, has led contemporary development economists in the analysis of disparities in the structural relationships between Northern (that is, more-developed) and Southern (that is, less-developed) countries. Taylor’s subject matter, “Trade and Growth,” constituted both a provocative assessment of the stale of knowledge in this area and a compelling indictment of the insights offered by conventional economics. Taylor’s address, presented December 28, 1985, provides a sterling beginning to what promises to be an important lecture series.     

Agricultural practices in Eastern Maputaland

The various agricultural practices employed in eastern Maputaland are described.

Agricultural strategies utilized in Maputaland are low in productivity but aim to minimize risk. The area is marginal for agriculture as soils are sandy and rainfall unreliable. Insects and plant diseases accentuate the problem. Infrastructure is lacking in the area. Traditional agricultural systems predominate.

Farming in the area is generally of a subsistence nature and can be divided into gardening, swamp farming and field cropping. Steps towards modernization of agriculture must take into account all existing constraints.     

Are UK technology-based small firms still finance constrained?

This paper examines funding issues for UK Technology-based Small Firms (TBSFs). TBSFs are the cry of today and UK government like other countries is trying to increase the mass of TBSFs by various means. However, it is reported that TBSFs face many impediments to their successful development. Finance is believed as the main barrier at the early stages of TBSFs development. This paper is attempting to follow up and report if the funding situation for UK TBSFs has improved. The findings reported in this paper suggest that nearly 80% sample firms were finance constrained at the early stages of business development.     

Managing academic innovation in Taiwan: Towards a ‘scientific-economic’ framework

Since the passage of the Science and Technology Basic Law in 1999, Taiwanese universities have taken a more “scientific-economic” approach to protect and commercialize their research. This research mainly examines innovation activities such as patenting, licensing, and incubated startups in the context of Taiwanese higher education institutions (HEIs). The “scientific-economic” framework used to analyze the strategic aspects influencing these academic innovations includes (1) intellectual property managerial capabilities, (2) the strength of external industrial partnerships, (3) the university entrepreneurial orientation, and (4) government research policy. Four hypotheses were developed. Data were collected via a questionnaire with all 122 HEIs in Taiwan surveyed.The research reveals that the aspects of intellectual property managerial capability, HEI-industry partnerships, and academic entrepreneurial orientation are useful to distinguish the university's innovation performance on patent grants, licensing incomes, and firm incubation. Also, government support on research plays a moderating role in academic innovation. Managerial and policy implications for managing innovation effectively in universities were drawn.