The customer consequences of returns in online retailing: An empirical analysis

Pressure continues to build on the operations management function to facilitate system and firm level benefits. In the online marketplace, one area of growing interest is that of product returns. Though commonly viewed as a cost center from an operations perspective, operations’ actions have the potential to strongly influence future customer buying behavior in several ways. Using an archival database of actual purchase and returns history provided by a moderately sized online retailer, this study examines the relationship between a customer's experience of product returns, and subsequent shopping behavior. Employing transaction cost, consumer risk, and procedural justice theories, we demonstrate that the returns management process, rather than being regarded as an afterthought to the production and deployment of goods, can significantly and positively influence repurchase behavior. Additionally, we provide evidence that certain customers should be considered for prioritization in the returns process. We suggest ways through which operations managers can take care in discharging their responsibilities in this area – to make returns processing more than simply a “necessary cost of doing business” rather, using it to their advantage in engendering repeat and increased purchase behavior.     

Comparisons of Bayesian estimation procedures for two-way contingency tables without interaction

Bayesian and empirical Bayesian estimation methods are reviewed and proposed for the row and column parameters in two-way Contingency tables without interaction. Rasch's multiplicative Poisson model for misreadings is discussed in an example. The case is treated where assumptions of exchangeability are reasonable a priori for the unknown parameters. Two different types of prior distributions are compared, It appears that gamma priors yield more tractable results than lognormal priors.     

Evaluating expectations of <Emphasis Type="Italic">L</Emphasis>-statistics by the Steffensen inequality

By combining the Moriguti and Steffensen inequalities, we obtain sharp upper bounds for the expectations of arbitrary linear combinations of order statistics from iid samples. The bounds are expressed in terms of expectations of the left truncated parent distribution and constants that depend only on the coefficients of the linear combination. We also present analogous results for dependent id samples. The bounds are especially useful for L-estimates of the scale parameter of the distribution.     

On the Function Coefficient, Euler's Theorem, and Homogeneity in Production Theory

This paper makes three related points useful in teaching first-year graduate production theory. First, the local applicability of the classical function coefficient idea for short-run nonhomogeneous production technologies is shown for returns to scale, satisfaction of second-order and total conditions for profit maximization, and delineation of the economic region of production in factor space. Second, the general applicability of Euler's Theorem results to nonhomogeneous (variable-proportional-return) cases is developed. Lastly, it is shown that short-run, nonhomogeneous production/yield functions are fully consistent with long-run linear homogeneity.     

AGRICULTURE IN THE URUGUAY ROUND: AMBITIONS AND REALITIES

Agricultural trade policies are basically a function of domestic policy considerations which have produced high levels of support in many countries. New policy instruments such as direct payments, which are more demanding in terms of information costs but which distort resource allocation less, are becoming more attractive. Unilateral liberalisation is, however, unlikely. Freer trade is a public good which requires international collective action to be provided. Countries which have a clear-cut trade interest in liberalising markets for commodities they export can play the role of catalyst in international co-ordination. The existence of big players is a favourable factor. Hence, the drift of the Round towards a co-ordination of US-EC interests. Both political economy and trade interest considerations suggest that an agreement reached will have its main impact on crops which are widely traded. The main constraining factor of an agreement on EC and US agriculture will be the discipline it will impose on the use of export subsidies. Agriculture will still not come fully under GATT rules which apply to other sectors, but in the future the CAP will be more constrained by international commitments than in the past.     

Britsch Guyana in 1878

Enkele dngen vóór het verschijnen dezer Aflevering gewordt ons nevensgaand artikel van den Hr. J. A. T. Cohen Stuart, die reeds vroeger zijne inzigten omtrent de immigratie-kwestie in dit Tijdschrift mededeelde, en wiens jarenlange ambtenaars-loopbaan als administrateur der financien in Suriname hem voorzeker allezins aanspraak geeft, mede gehoord te worden. Ofschoon zijne inzigten geheel van die van mr. S. van Praag verschillen, hebben wij, bij de welligt kort op handen zijnde afdoening van het Immigratieontwerp, om de zoo even gemelde reden gemcend aan het verlangen van den geachten inzender te kunnen toegeven, om ook zijne beschouwingen nog met dit No voor het publiek le brengen,-alzoo het audi et alteram partemgaarne, zooveel doenlijk, ook hier toepassende.