Why doesn't this HR department get any respect?

Since becoming managing partner of human resources at Loft Securities more than a year ago, Luke Robinson has tried everything he can think of to change his department's reputation as an administrative backwater. But he's swimming against the tide. Ever since the retirement of a charismatic CEO in 1995, the firm has suffered a slow bleed of good people. The new CEO doesn't have a flair for attracting and retaining talented people, and the HR department hasn't been able to pick up the slack. Robinson has done his best to turn things around. He's met with just about everyone, from senior executives to administrative assistants to external contacts. And, when he found out that recruiting wasn't Loft's only problem, he took a variety of concrete steps. Among other things, he established internal service standards and performance guarantees for his department. He created "listening posts" and implemented and "HR ambassador" program. And he drafted plans for a program to help educate all the company's employees about the role of HR--specifically, how it can contribute to creating and upholding the firm's strategy for success. But Robinson has run over some major speed bumps. Just before he joined the company, HR sullied its reputation by mishandling the investigation of a discrimination charge. And while on Robinson's watch, HR botched the issuance of year-end bonus checks for the managing directors and vice presidents. The frustrations are piling up, leading Robinson to entertain thoughts of bailing out. Five commentators on this fictional case study explain why he should avoid quitting and how he can help his department earn new respect.     

传统立体印刷材料系统的开发工艺

如果缺少对立体印刷（3DP）技术的研究经验将难以开发一种新型的应用于此领域的材料系统,因为立体印刷的灵活性要求其具有大量材料参数和工艺参数。本文详细介绍了开发立体印刷工艺的各个实施步骤,以及各个步骤中使用到的工具和注意事项。该材料系统的开发流程可以加深对立体印刷工艺的理解,帮助用户充分利用立体印刷的相对灵活性,加速新材料系统的发展。同时,本文以应用立体印刷材料系统开发高致密陶瓷牙制品为例,介绍立体印刷的灵活性。     

质量管理与质量控制(十一)

第4章以顾客为中心费加尔·奎因(Feargal Quinn)是爱尔兰一家拥有5600名雇员、19家分店的连锁超市Superquinn的执行主席。他的一切努力旨在使顾客重新光顾。奎因将这称为飞返原理。对于这一原理的孜孜不倦而又富有创新的追求为他赢得了爱尔兰顾     

印度的大学和大学产业化的发展

与企业相比，在生产效率和管理、人际关系、标准化、密码使用、产品质量控制和技术应用等方面，大学都处于落后地位，需要弥补这些差距，需要与产业结合。在世界范围内，有许都双方相互不满的地方：首先是学生、产业和企业都对大学有不满意的地方。企业抱怨大学不能培养专业的人才，只是培养毕业生，毕业生刚开始工作并时不能带来效益，而且学校学到的知识在实践中得不到应用；大学对企业的不满是企业不能现实面对问题。     

苏联农业加速发展的潜力

此文为应我们的邀请而作。文章全面介绍了苏联农业正在发生的巨大的社会经济变革，对我们了解苏联当前及今后几年农业的发展很有帮助。文章作者系苏联著名经济学家、经济学博士、全苏农业科学院院士、全苏农业经济研究所所长WoR·波邓夫。由于版面所限，编者时译文个别地方稍作了些删节，并按四个部分加了序词，特此说明。     

“整治垄断性行为限制竞争行为”笔谈

毫无疑问，在整顿和规范市场经济秩序工作中，整治垄断性行为限制竞争作为将是一项长期、艰苦的历史任务。由于这些垄断性行业长期以来，在生产经营过程中具有独特的优势地位，又由于利益的驱使，使其生产经营难免滥用优势地位形成垄断，从而损害公平竞争的市场秩序。工商行政管理机关在垄断性行为限制竞争行为过程中，应从何处入手，采取哪些行之有效的措施，是一个值得探讨的问题，为此我们特别约请了几位人士，对上述问题进行了讨论，以期对此项工作的开展能够有所助益。     

全球ISO9000认证的发展与趋势——对ISO17份调查报告的分析（上）

ISO9000系列标准自诞生以来，经历了1994年、2000年和2008年的三次改版，标准已被每一个有远见、图发展的企业家所重视。“企业通过第三方（认证机构）的认证，不仅能提升企业自身的持续改进和管理机制的完善，并能作为向社会证实其企业质量管理符合国际标准要求的有效证据．成为产品进入国际市场和取得顾客认可的一项重要途径。”这一提法，成了他们的共识。