Managing the Exploitation/Exploration Paradox: The Role of a Learning Capability and Innovation Ambidexterity

Some researchers have proposed that practices facilitating learning and knowledge transfer are particularly important to innovation. Some of the practices that researchers have studied include how organizations collaborate with other organizations, how organizations promote learning, and how an organization's culture facilitates knowledge transfer and learning. And while some have proposed the importance of combining practices, there has been a distinct lack of empirical studies that have explored how these practices work together to facilitate learning and knowledge transfer that leads to the simultaneous achievement of incremental and radical innovation, what we refer to as innovation ambidexterity (IA). Yet, a firm's ability to combine these practices into a learning capability is an important means of enabling them to foster innovation ambidexterity. In this study, learning capability is defined as the combination of practices that promote intraorganizational learning among employees, partnerships with other organizations that enable the spread of learning, and an open culture within the organization that promotes and maintains sharing of knowledge. This paper examines the impact of this learning capability on innovation ambidexterity and innovation ambidexterity's effect on business performance. The resource‐based view (RBV) of the firm is used to develop a conceptual foundation for combining these practices. This study empirically examines whether these practices constitute a learning capability by analyzing primary data gathered from 214 Taiwanese owned strategic business unit (SBUs) drawn from several industries where innovation is important. The results of this study make four important contributions. First, they demonstrate that the combination of these practices has a greater impact on innovation ambidexterity than any one practice individually or when only two practices are combined. Second, the results demonstrate a relationship between innovation ambidexterity and business performance in the form of revenues, profits, and productivity growth relative to competitors. Third, the results suggest that innovation ambidexterity plays a mediating role between learning capability and business performance. That is, learning capability has an indirect impact on business performance by facilitating innovation ambidexterity that in turn fosters business performance. This study also contributes to our understanding of ambidexterity literature in a non‐Western context, i.e., Taiwan.     

The Demand for Private Medical Insurance in the UK: A Cohort Analysis

This paper examines the determinants of the demand for private health insurance in the United Kingdom from 1978 to 1996 using a pseudo-cohort panel. The focus is on the impact of public and private sector quality, generational change, and past purchase on demand. The results indicate that there has been generational change in buying behaviour, that the number of senior doctors employed in the public sector impacts upon demand for the private alternative, and that there is limited impact of habit in purchase. Changes to the structure of labour contracts in the NHS may affect demand for the private alternative.     

Maintaining a Flexible Payout Policy in a Mature Industry: The Case of Crown Cork and Seal in the Connelly Era

This case study suggests that the payment of cash dividends may not be essential to the long-run success of even mature companies. A mature company in a mature industry, the Crown Cork and Seal Company did not pay any common dividends during John Connelly's 33-year tenure as chairman and CEO. During that period (from 1957 to 1990), the company used stock repurchases along with a compensation policy featuring low executive salaries and generous executive stock options to motivate and execute a focused business strategy. Under the leadership of Connelly, Crown was rescued from what appeared to be certain bankruptcy to become one of the most profitable firms in its industry. Debt was immediately paid down, preferred stock was retired, and the firm's operations were revamped and streamlined. Instead of following the diversification strategies of larger industry peers, Crown's strategy was focused and driven by profit margin and customer service. This strategy eventually led Crown to invest internationally and acquire one of its major rivals. In addition to significant equity ownership by Crown's management and board members, the company's board had a remarkable number of “outsiders” and representatives from international operations, creating a culture that was outward-looking as well as cohesive. And without paying a dollar of dividends—a practice that many finance scholars believe imposes a necessary discipline on mature companies—Crown both preserved its financing flexibility and produced a remarkable record of increases in both profits and market value.     

Enriching the Tourist and Host Intercultural Experience by Reconceptualising Communication

The aim of this paper is to reconceptualise intercultural communication as it is conventionally understood in the field of tourism studies. Tourism literature identifies many problems related to intercultural communication between tourists and hosts from different cultural backgrounds. Some of these 'problems' occur only because tourism researchers assume that the appropriate goal for communication is 'communing', that is, finding common ground or understanding. This philosophical paper suggests that if one reconceptualises communication without the communing, using the philosophy of Martin Heidegger and Jean-Luc Nancy, the 'problems' in intercultural communication disappear and communication becomes a source of enrichment for both tourists and hosts. This paper suggests that the basis of intercultural communication in tourism should be the acknowledgement of cultural differences between international tourists and local hosts, and the goal should be the 'spacing' of culturally different individuals rather than the 'communing' of 'idle talkers'. Treating intercultural communication in this way creates an opportunity for both sides to appreciate and value cultural difference. Experiencing cultural difference is one of the most fundamental motivators for travel and for opening host communities to international tourists. Reconceptualising intercultural communication by adopting Heidegger's and Nancy's philosophies promises not only to enrich the tourism experience but also to transform researchers' approaches to tourism education and training, and to tourism marketing and management.     

The influence of management characteristics on the technical efficiency of wheat farmers in eastern England

Technical efficiency of wheat farms in eastern England is measured through the estimation of a stochastic frontier production function using panel data for the 1993–1997 crop years. Variations in the technical efficiency index across production units are explained through a number of managerial and farm characteristic variables following Battese and Coelli (1995) [Empirical Econ. 20, 325–332] and incorporating the spirit of Rougoor et al. (1998) [Agric. Econ. 18, 261–272]. The technical efficiency index across production units ranges from 62 to 98%. The objectives of maximising annual profits and maintaining the environment are positively correlated with, and have the largest influence on, technical efficiency. Moreover, those farmers who seek information, have more years of managerial experience, and have a large farm are also associated with higher levels of technical efficiency. Future studies that seek to explain variation in technical efficiency should include further aspects of the managerial decision‐making process.     

Segmenting foodies for a foodie destination

ABSTRACT

The consumption of food is an integral part of a tourism experience. As foodie travellers seek out unique food experiences, it is valuable for tourism destination managers to understand their preferences and behaviours. Using a 61-item foodie activity scale, 2948 surveys were analyzed to determine clusters of foodies. The findings suggest that researchers or destination managers should avoid a “one size fits all” approach in the development of foodie destinations. Giving attention to the travel preferences and types of experiences that foodie segments prefer may allow communities reap the benefits of serving as a destination for foodie travellers.     

Marketers’ use of alternative front-of-package nutrition symbols: An examination of effects on product evaluations

How front-of-package (FOP) nutrition icon systems affect product evaluations for more and less healthful objective nutrition profiles is a critical question facing food marketers, consumers, and the public health community. We propose a conceptually-based hierarchical continuum to guide predictions regarding the effectiveness of several FOP systems currently used in the marketplace. In Studies 1a and 1b, we compare the effects of a broad set of FOP icons on nutrition evaluations linked to health, accuracy of evaluations, and purchase intentions for a single product. Based on these findings, Studies 2 and 3 test the effects of two conceptually-different FOP icon systems in a retail laboratory in which consumers make comparative evaluations of multiple products at the retail shelf. While there are favorable effects of each system beyond control conditions with no FOP icons, results show that icons with an evaluative component that aid consumers’ interpretations generally provide greater benefits (particularly in product comparison contexts). We offer implications for consumer packaged goods marketers, retailers, and the public policy and consumer health communities.     

Social Constructs and their Usefulness in Original Institutionalist Research: Quality Matters

Some institutionalist researchers are reluctant to use quantitative methods, possibly limiting the extent and influence of institutional research. Social indicators may provide useful inputs into institutionalist analyses, but caution is warranted. This article discusses the importance of exploring a social indicator’s quality before adopting it as a research input.     

Discrimination in Services: How Service Recovery Efforts Change with Customer Accent

Journal of Business Ethics - Discrimination represents an important moral problem in the field of business ethics, and is often directed against minority groups. While most of the extant literature...     

Information Asymmetry Determinants of Sarbanes-Oxley Wealth Effects

We investigate the roles of information asymmetry and governance in the wealth effects associated with passage of the Sarbanes-Oxley Act (SOX) for a sample of 1,158 firms. For events suggesting adoption of stringent reform legislation, we find more (less) favorable abnormal returns (ARs) for firms with high (low) information asymmetry and for firms with weak (strong) governance. More favorable effects could result from expected improvements for firms with high information asymmetry or weak governance. Firms with positive ARs experience information asymmetry reductions post-SOX, indicating the market was able to discern the firms that would most benefit from the legislation's passage.