The Relationships Between Casino Quality,Image, Value,and Loyalty

This research builds on the idea that casino customers’ subjective, global judgments of service quality are shaped by experience of its specific attributes, and examines how casino customers form their evaluative attitudes toward the casino experience in the Macau context. Using the data collected from 525 Macau casino customers, we first identify four casino quality dimensions; namely, supporting facilities, staff service, diversity, and equitableness. We then test and validate a proposed model for the structural relationships between casino image (as a consequence of the four quality dimensions), value, and loyalty. In particular, value is shown to be a mediator of the relationship between image and loyalty from the perspective of casino customers. The results of our study can show Macau casino operators what constitutes customers’ casino experiences and aid them in enhancing their image, perceived value, and customer loyalty toward casinos.     

The Determinants of Honeymoon Destination Choice—The Case of Taiwan

The purposes of this study were to identify the attributes that determine the attractiveness of a honeymoon destination and to determine the influential variables that affect the destination choice of honeymooners. The results indicated that “safety,” “excellent quality of accommodation,” and “reasonable travel cost” were the three most important attributes determining the attractiveness of a honeymoon destination. Significant differences in perceptions of destination attributes exist across groups of different sociodemographic and traveling characteristics of potential honeymooners. Two sociodemographic variables (i.e., age, monthly income), two traveling characteristics (i.e., length of trip, travel budget), and three destination attributes (i.e., “excellent quality of accommodation,” “nightlife entertainment,” “good place for shopping”) are the significant determinants for classifying Taiwanese potential honeymooners by their destination choices. The findings of this study provide useful information for destination marketers in their efforts to segment the target market precisely and develop promotion campaigns effectively.     

Government bailouts and default risks of a duopoly: strong bank versus weak bank

A duopolistic loan market includes a strong bank without the problem of early closure that opts out of government bailouts and a weak bank with this problem that participates in the bailout programmes of distressed loan purchases and direct equity injections. A direct implication of our framework is that the strong bank’s equity will be priced as a standard call option, while the weak bank’s equity will be priced as a down-and-out call option. We find that an increase in either bailout (i.e. distressed loan purchases and direct equity injections) directly decreases the weak bank’s default risk but indirectly increases the strong bank’s default risk. Accordingly, either bailout contributes to banking stability since the indirect positive effect insufficiently offsets the direct negative effect, giving an overall negative response of default risks to an increase in either bailout. Higher competition by shifting to quasi-competition from collusion increases banking stability under either bailout. Our analysis suggests that competition is aligned with the regulatory objective of improving stability.     

Exploring the drivers of new product success for businesses in Asia: a meta-analysis

Even though a large amount of research has investigated how different factors impact new product performance in different contexts, little attention has been paid to exploring the drivers of new product success for businesses in Asia. This study therefore focuses on this issue by using a meta-analytic approach to aggregate the empirical findings of studies published before 2011. By controlling several contextual factors (product type, unit of analysis and time), the results from generalized least-squared analyses show that the predictor–performance relationships are stronger for Asian firms when the predictors are market orientation, marketing synergy, technological synergy, product advantage, product innovativeness, cross-functional integration, top management support, pre-development proficiency, technological proficiency, market potential and technological turbulence. In addition, the results also reveal that most of the performance effects of the predictors are different between low-technology and high-technology products.     

Assessment of intellectual capital management in Taiwanese IC design companies: using DEA and the Malmquist productivity index

While withstanding a highly competitive environment, an increasing number of firms have recognized that intangible assets rather than tangible ones are vital to achieving competitive advantages. Intellectual capital has replaced physical capital as the primary basis of value creation. Although the importance of intellectual capital in ensuring superior competitive advantages is well accepted, exactly how these two constructs are related has seldom been investigated, particularly for the high-technology industry. Taking a sample of 39 Taiwanese IC design companies, this study adopted data envelopment analysis and the Malmquist productivity index to evaluate the impact of intellectual capital on competitive advantage. The analytical results revealed that approximately one third of the companies sampled had excellent efficiency in intellectual capital management, while the others still had considerable room to improve their intellectual capital management. The results of this study provide a valuable reference for future studies in alternative contexts.     

Does Political Democracy Enhance Human Development in Developing Countries?

A bstract .   Despite the considerable progress of human development (HD) in developing countries (DCs) during recent decades, vast differences still remain among such countries. The question thus arises of why these divergences persist. This cross-national study uses a larger sample of DCs to offer necessary testing of the impact of democracy on HD. This study adopts new measures of democracy featuring majority rule and political contention to estimate their correlation with three physical well-being indicators as well as with three school enrollment indicators. After controlling for several macro-level political and economic characteristics (state revenue and economic growth), the regression modeling for recent data from the 1980s and 1990s showed that democracies indeed achieved higher levels on the HD indicators used here. However, democracy was not a powerful predictor of changes in HD scores during the analysis period. Neither central government health or educational spending significantly altered HD. The conclusions offer a plausible explanation of why democracy in DCs failed to sustain its momentum in improving HD.     

Driving holistic innovation to heighten hotel customer loyalty

Innovative offerings facilitate hotels to expand the segment of loyal customers, who display stronger re-patronage intention and recommendation willingness. Innovation performance is essential for enhancing hotel management performance. According to the holistic innovation paradigm, successful innovation should be holistic in nature and comprise novel, utilitarian and experiential value dimensions. Empirical findings also attest to the conduciveness of holistic innovation to heightening customer loyalty. However, the antecedents and outcome of holistic innovation are still unclear in the hotel context. The current study validates a theoretical framework via surveys administered on the chief executive officers and customers of 112 five-star hotels. As the research result suggests, ambidextrous innovation orientation and value co-creation capabilities are primary drivers of holistic innovation. In turn, the three value dimensions of holistic innovation relate positively to customer loyalty with variant effect sizes. The research result contributes to hotel management both academically and practically.     

Bank Loan Supply in the Financial Crisis: Evidence from the Role of Political Connection

We investigate the changes in bank loan supply during the 2007–2008 financial crisis, with particular focus on the influence of political connections. We demonstrate that although political connections can help firms obtain lower loan rates during the precrisis period, such benefits disappear in the postcrisis period. Moreover, the loan acceptance ratio for politically connected firms is enhanced in the postcrisis period, especially for the politically connected firms with high risks. Evidence reveals that the focus of the benefits for politically connected firms is more likely to shift from the loan rate to the loan acceptance ratio during the postcrisis period.