The coffee-machine system: how international selection really works

The literature on expatriate selection tends to present lists of criteria, with the implicit assumption that the process is formal and rational. The limited empirical work there is in this area suggests that these criteria have little impact on selection in practice. This paper argues that a deeper understanding of selection systems is needed and presents research showing the outcomes of different kinds of systems, suggesting that closed, informal systems predominate and outlining the practical and research implications of such systems.     

Advertising by Medical Professionals—A Healthy Outlook

The opening up of the professions to advertising does not yet include the medical profession, and the author argues that this exclusion is unwarranted. Far from being against the public interest, he suggests that patients are not only capable of using more information, but that improvements in medical practice will flow from this. The experience of the legal—and other professions—following the relaxation of advertising rules is discussed together with the problems arising. The conclusion is that advertising by the medical profession is worth at least a trial and that liberty to advertise be extended to consultants and hospitals.     

How divergent beliefs cause account team conflict

An exploratory, qualitative study of leading London and New York advertising agencies suggested that the differing disciplinary perspectives account team professionals bring to the advertising development process may have a deeper basis. Analysis of in-depth interviews suggested that they conceived of their respective roles in terms of implicit models of the consumer. These models were represented through particular epistemologies of consumer knowledge. The contrasting ‘epistemological models’ held by account team professionals were apparent in the differing stances on the role and function of consumer research in advertising development. The paper attempts to substantiate these speculative models with the dual aim of generating insight into the underlying dynamics of account teams and also of contributing to extant work on implicit theory in advertising practice.     

Claims,Concerns and Interests In British Credit Union Development

The British credit union movement has grown rapidly over the past decade, albeit from a low base relative to other nations. That growth has been led by a natlonal credlt union pollcy network. Thls article provides a detailed appraisal of the structure of that network, the motivations of its members and the relations between them.

This study highlights the existence of contradictions in the ‘policy space’ occupied by this network that have obscured the public interest In credit union development to date. These contradictions need to be resolved if the performance of the system as a whole is to be improved and public policy goals are to be met Increasing visibtlity ensuing from repeated endorsement of credit unions by the Labour government is bringing added pressures to bear on that network. New actors may be expected to enter the credit union polltlcal market as a result The irnpacts of entry, both positive and negative, are evaluated in terms of the coheslon and effectiveness of ihe credit union policy network.     

Hong Kong's development: prospects and possibilities

Hong Kong's economic emergence, development and current situation have been examined and analysed from a variery of perspectives, and its adaptative systems, entrepreneurship and human resources have been outlined in detail. A number of points and themes have emerged and these have implications for Hong Kong's prospects and possibilities. First, Hong Kong's internationally impressive economic record is under threat. Second, some of the factors and structures seen as growth inducing in the past are now viewed as inhibiting. Third, there is a need to develop alternative means of competing, which include production and human resource upgrading.     

Culture and evaluation of service quality — a study of the service quality gaps in a Taiwanese setting

This research is built upon the work of Parasuraman, Zeithaml and Berry (1985) by exploring the service quality gap within a Taiwanese hospitality setting and reports the findings from 164 interviews among hotel managers, service staff, and hotel guests. One motive for the research was whether concepts derived from an American‐Euro‐centric conceptualisation of service relationships was transferable to another cultural setting. It was found that the influence of national, ethnic culture on perception of service is limited, but the factor of kuan‐hsi (personal relationship) and mien‐tsu (face) had some role to play in guest‐staff relationships. However, it is concluded that the globalisation of hotel corporate modes of operation have more influence in shaping expectations and thus the ServQual model has validity in such settings.     

Editorials and geopolitical explanations for 11 September

In the wake of the 11 September attacks, public intellectuals, editorialists and newspaper columnists began to attempt to offer largely geopolitical explanations for the attacks through editorials and op-ed pieces. In this essay we analyze some sixty editorials and op-ed pieces from a range of perspectives. We classify the editorials under five main categories of geopolitical explanation: imperialism, ‘blowback’, state decline, Islamism, and the ‘clash of civilizations’ perspectives. We then discuss each category of explanation, highlighting the arguments made, the theoretical perspectives which inform them, and counterarguments, when presented. In our conclusion we discuss the strengths and weaknesses of the categories and suggest that geographers might help provide some integration of these varying perspectives.     

The Aotearoa Traditional Maori Performing Arts Festival 1972–2000. A Case Study of Cultural Event Maturation

This article describes the history of the Aotearoa Traditional Maori Performing Arts Festival between the years of 1972–2000. It reveals a series of tensions between a need to express a cultural identity and financial constraint, between a wish for expressing independence, and a subsequent dependency upon state grants, between the traditional and the contemporary in performance. The history also shows the significance of key personalities. Yet through these discourses has emerged a successful and important Festival that attracts increasing numbers of participants and which is a dynamic component of Maori culture in contemporary New Zealand. A significant tourism event, by reason of primarily appealing to Maori it still, to a large extent, lies outside of the conventional tourism structures of New Zealand, dominated as these are by overseas visitors and non-Maori New Zealand domestic demand. Yet its very success is bringing it to the attention of a wider market, with all that implies for possible future development. The article also proposes dimensions of festival evolution and maturation.