Correction to: A probabilistic projection of beneficiaries of long‑term care insurance in Germany by severity of disability

Quality & Quantity - An amendment to this paper has been published and can be accessed via a link at the top of the paper.     

Competitive repertoire complexity: Governance antecedents and performance outcomes

Research summary : Past inquiry has found that implementing complex competitive repertoires (i.e., diverse and dynamic arrays of actions) is challenging, but firms benefit from doing so. Our examination of the antecedents and outcomes of complex competitive repertoires develops a more nuanced perspective. Data from 1,168 firms in 204 industries reveal that complexity initially harms performance, but then becomes a positive factor, except at high levels. We use agency and tournament theories, respectively, to examine how key governance mechanisms—ownership structure and executive compensation—help shape firms' competitive repertoires. We find that the principals of agency theory and the pay gap of tournament theory are both important antecedents of competitive complexity, and an interaction exists wherein firms build especially complex repertoires when both influences are strong. Managerial summary : In boxing, the fight does not always go to the bigger or stronger person, or even to whomever throws the most punches—the fight is sometimes won by the boxer who is unpredictable, such as throwing an uppercut when the opponent expected a right hook. Similarly, when companies compete in the marketplace, advantage is afforded not only to those with more resources or who engage in more competitive activity, but also to those whose actions are unpredictable. In this study, we develop the notion of “competitive complexity,” which describes the diversity and changing nature of a company's competitive moves. Implementing complex competitive repertoires can be painful in the short term but, if done correctly, can help company performance in the long run. Copyright © 2016 John Wiley & Sons, Ltd.     

Employee satisfaction,customer satisfaction,and financial performance: An empirical examination

The purpose of this study is to examine the relationship between employee satisfaction and customer satisfaction, and to examine the impact of both on a hospitality company’s financial performance utilizing service-profit-chain framework as the theoretical base. Specifically, this study explores four major relationships: (1) the direct relationship between customer satisfaction and financial performance; (2) the direct relationship between employee satisfaction and financial performance; (3) the direct relationship between customer satisfaction and employee satisfaction; and (4) the indirect relationship between employee satisfaction and financial performance. Furthermore, this study examines the mediating role of customer satisfaction on the indirect relationship between employee satisfaction and financial performance. Data for this study was collected from employees, customers and managers of three- and four-star hotels. Structural equation modeling (SEM) with a two-step approach was utilized to empirically test the proposed hypotheses and the relationships between the constructs. Findings suggest that while customer satisfaction has positive significant impact on financial performance, employee satisfaction has no direct significant impact on financial performance. Instead, there is an indirect relationship between employee satisfaction and financial performance, which is mediated by customer satisfaction.     

At What Age Do You Expect to Retire? Retirement Expectations and Increases in the Statutory Retirement Age

We analyse the extent to which an increase in the statutory retirement age affects individuals' retirement expectations. Understanding how individuals adjust their expectations is crucial to the evaluation of this policy, since retirement expectations directly affect other important decisions such as labour supply, engagement in (further) education and, of course, savings and investments. We consider the 2007 German pension reform that legislated an increase in the statutory retirement age from 65 years to 67. Our analysis is based on a longitudinal study that directly asks respondents at what age they expect to retire. Using a difference‐in‐differences approach, we look at the changes in subjective retirement expectations over time and estimate the extent to which they can be attributed to the 2007 reform. We find that the reform shifted the retirement expectations of the younger cohorts, although there is some heterogeneity in the way individuals adjusted. While there are no significant differences between men and women, lower‐educated individuals failed to revise their expectations. As these individuals usually acquire both lower pension claims and lower private savings, the fact that they have been slower in updating their retirement expectations causes concern regarding their income security after retirement.     

E-Service Quality: An Empirical Investigation

This study examines seven dimensions pertinent to e-service quality using 225 respondents conducted in Klang Valley. Results reveal that the efficiency of e-service quality mainly depends on the consumer's perception of the efficiency (which offers speedy and reliable responses) and trustworthiness of the e-service provider (which offers assurance of protection, security of the users' identity and personal information), and is not reliant on offers of convenience and personalization. Other than formulating policies and operating procedures based on customer needs, Websites should be well organized with succinct up-to-date, in-depth information and instruction because these are physical evidence of efficiency and trustworthiness.     

Gender and wages: a cohort study of primary school teachers

This study uses cohort data to analyse the observed (or gross) salary differential between male and female primary school teachers. The teachers in this sample, who are all employed in state-sector schools in the same geographic locality, are observed 20 years after first entering the teaching profession. The main finding is that two-fifths of the differential cannot be explained by gender differences in the levels of experience, qualification and mobility within our sample and so is attributed to labour market discrimination and other unobservable gender influences.     

‘Only as good as your last gig?’: an exploratory case study of reputational risk management amongst self-employed musicians

Reputations can take years to build and moments to lose, with significant impacts on the longer term viability of an organisation. There has been a significant increase in literature on reputation risk and its management in recent times, although this has essentially focused on larger corporations. At the other end of the scale, in micro-enterprises, there appears to be very little coverage. To start to address this gap, this study provides insights into perceptions of reputational risk (RR) and reputational risk management (RRM) practice in the music industry. It explores how RR is understood in an unconventional, non-corporate context using a case study of 11 self-employed musicians operating in the South of England, UK. Respondents identified ‘competition’ as being the key risk that they faced, along with insufficient funding, unregulated contracts and protecting intellectual property rights. They did not though, at first, view their reputation in terms of risk. There was no consensus on the definitions of reputation or risk, yet there was awareness that two components determined reputation: musical ability and personal qualities. Despite appearing to have a lack of knowledge and understanding of RRM, the musicians were able to identify strategies for managing reputation, such as: behavioural adaptations, working with agents, choice of venues, use of technology, working collaboratively (with links to social identity) and being constantly reliable. They were also able to identify their stakeholders and the factors influencing their reputation, but this information was not widely used in a strategic way to routinely monitor or manage reputation. An identified ‘barrier’ to RRM was the lack of understanding of this complex issue. Having explored perceptions of reputation and RRM in micro-enterprises, this work forms a platform upon which the next stage of actually (re)designing processes and systems specifically for managing RRM in Small- and Medium-sized Enterprises can be built.     

Inferring superior capabilities from sustained superior performance: A Bayesian analysis

To what extent can one infer that superior capabilities are driving sustained superior performance? Modeling performance as some combination of differences in capabilities and processes of cumulative advantage, we argue that a Bayesian framework in which decision makers take into account the differences in cumulative advantage provides for a correct inference. We show, using both simulated and real performance data, that the Bayesian method gives rise to estimates relevant for the inference problem. The estimates also illustrate why a firm with superior performance during a longer period can be less likely to possess superior capabilities than a firm with superior performance during a shorter period. Our work has implications for the origins of competitive advantages and for organization learning in strategy research. Copyright © 2012 John Wiley & Sons, Ltd.     

The Creativity‐Performance Relationship: How Rewarding Creativity Moderates the Expression of Creativity

Researchers have argued that creativity is intrinsically motivated, and that rewarding creativity can stifle creativity. Using a sample of 310 employees reporting to 50 different supervisors, we instead show that rewarding creativity influences the relationship between creativity and performance by changing the nature of expressed creativity. We do this by examining novelty and usefulness as separate dimensions. High perceived reward enhances the relationship between novelty and performance while diminishing the relationship between usefulness and performance. The moderating effect of reward for creativity on the relationship between creativity and performance was not observed when we operationalized creativity as an integrated, unidimensional construct. © 2015 Wiley Periodicals, Inc.     

Physical activity and childhood obesity

More than one-third of American children and teenagers are considered overweight or obese. Unfortunately, obesity is often a persistent and dangerous health condition that is costly to manage. It is one of the leading causes of preventable death and combating the condition has become a national priority. To this end the two most common recommendations are: eat a healthier diet and increase physical activity. Using data from both the National Longitudinal Survey of Youth 1979 (NLSY79) and the NLSY79 Children and Young Adult files, this study examines the relationship between physical activity and the persistence of childhood obesity. More specifically, Cox-proportional hazard techniques are used to quantify the impact a child’s physical activity has on the likelihood that they exit an overweight or obese state. Results indicate that being physically active reduces the probability that an overweight or obese child remains overweight or obese. Strikingly, there is not a significant difference between children who are active daily and those who are active a few times per week, suggesting that being active may be more important than the frequency of activity.