Complaints and Disenrollment at a Health Maintenance Organization

Two options for dissatisfied customers are to voice their grievances or to stop doing business with the offending organization. The choice may be influenced by buyer loyalty. Data for a major Health Maintenance Organization are used to explore the empirical relationship among complaint (voice), disenrollment (exit), and time-in-plan (loyalty). Voice and exit are often used together. Compared to non-complainers, those who register medical complaints are four and one-half times more likely to leave the plan voluntarily. Time-in-plan reduces the likelihood of both voluntary and involuntary disenrollment.     

Small Leading Firms*

We formally analyze the question of whether a price leader must control a large share of the market. Our main result is that if other producers have rising marginal costs and behave as price takers, even the smallest firm in a competitive industry with a rising supply curve can enhance its profits by cutting output and raising price, becoming a price leader. Therefore, we would expect pure competition to be destroyed under these technological conditions.     

Contestability and Sustainability in Regional Airline Markets*

Since 1979, entry into the varied South Australian air passenger market has been unrestricted. This paper analyzes what has happened during the last four years with particular reference to the theory of contestable markets. Analysis shows that new firms have entered the market, services have increased significantly, new routes have been developed and that there is no apparent difference in the structure of fares on multi-firm and single-firm (monopoly) routes.     

Do Casual Workers Find Permanent Full-Time Employment? Evidence from the Australian Youth Survey

The growth of casual employment in Australia is sometimes viewed with concern. Such 'non-standard' forms of employment are often associated with intermittent labour force attachment, underemployment and low income. In this paper, we use data from the Australian Youth Survey to analyze the transition from casual work to full-time permanent jobs. In the short term, gender, employer-provided training and the receipt of government benefits are among the more important factors affecting the transition. However, these factors are less important in the long term. Overall, the results suggest that casual employment may be more of a 'stepping stone' than a 'dead-end'.     

Private Information in the BBV Model of Public Goods

To analyze the private provision of a public good in the presence of private information, we explore the connections between two frameworks: the binary public good model with threshold uncertainty and the standard continuous model à la Bergstrom et al. Linearity of best responses in others' contributions is key to matching the two frameworks. We identify all utility functions that display this linearity, and we provide conditions ensuring that the minimal properties that Bergstrom et al. require for utilities are satisfied. Using techniques developed in the threshold uncertainty framework, we show existence and uniqueness of the Bayes‐Nash equilibrium—thus generalizing existing results—and we analyze its comparative statics properties. In particular, under the reasonable assumption that agents' income is stochastic and private information, we complement the full‐information crowding‐out and redistribution results of Bergstrom et al. If the government taxes agents' income proportionally and redistributes (expected) revenues lump sum, equilibrium public good provision can increase or decrease, even if the set of contributors is unchanged. Similarly, we show that crowding‐out can be one‐for‐one, less than one‐for‐one, or more than one‐for‐one. Finally, we extend our results to a multidimensional framework in which agents' unit costs of contributions are also private information.     

RELATIONSHIP BETWEEN ILLICIT DRUG ENFORCEMENT POLICY AND PROPERTY CRIMES

Some justify the law enforcement emphasis on controlling illicit drug markets by contending that drug users attempting to finance their habits often are responsible for property crime. Yet, in Florida at least, the increased effort to control drug markets has been accompanied by increasing property crime. The fact is that law enforcement resources are scarce, and many resources now being devoted to enforcing drug laws have been shifted away from enforcing laws pertaining to other crimes. This has reduced deterrence for property crime and, as a result, such crime has increased. Thus, the resource reallocations accompanying strong drug law enforcement lead to more property crime.     

An Engel Curve Analysis of Household Expenditure in New Zealand*

In this paper we estimate systems of Engel curves for expenditure on eight commodity groups by New Zealand households. Six model specifications are considered, and the preferred results are based on the Almost Ideal Demand System. The estimated expenditure elasticities and marginal budget shares are quite insensitive, at the sample mean, to the choice of functional form. The results are compared with those from other Australasian, British and American studies.     

The monetary policy dilemma: Will interest rates have to rise?

UK interest rates are now at their lowest level for more than two decades, and the government is hoping that interest rates can be kept at a low and sustainable level comparable to the 1960s. Indeed, some commentators are calling for still lower interest rates to offset the risk that the £12bn tax increases and cuts in government spending that will come into effect in the next financial year will lead to stagnant consumer spending and a stalled recovery. Against this must be weighed the risk that the recent very good run of inflation figures will prove temporary. Both headline and underlying inflation will be pushed up by indirect tax increases and there is the possibility that wages will follow too, as employees seek to maintain their living standards in a tightening labour market. That risk would point to a much more cautious monetary policy stance and the possibility that the government may need to raise rates from their present level if it is to achieve its inflation objective. The Chancellor faces a clear dilemma. In this Viewpoint, we assess the evidence available to guide him in his decisions and draw out the implications for the future path of interest rates.     

The Dividend Disconnect

Many individual investors, mutual funds, and institutions trade as if dividends and capital gains are disconnected attributes, not fully appreciating that dividends result in price decreases. Behavioral trading patterns (e.g., the disposition effect) are driven by price changes instead of total returns. Investors rarely reinvest dividends, and trade as if dividends are a separate, stable income stream. Analysts fail to account for the effect of dividends on price, leading to optimistic price forecasts for dividend‐paying stocks. Demand for dividends is systematically higher in periods of low interest rates and poor market performance, leading to lower returns for dividend‐paying stocks.     

TIME CONSISTENCY AND SELLER COMMITMENT IN INTERTEMPORAL MOVIE DISTRIBUTION: AN EMPIRICAL STUDY OF THE VIDEO WINDOW*

We study the determinants of the ‘video window’ (the interval between a movie's theatrical and video releases), based on a sample of 1,157 films released on video between 1988 and 1997. For subsets of films having shorter theater run lengths (1 to 17 weeks), windows were generally longer than, and largely invariant to, measures of the time required to exhaust the theater market. One interpretation of our results is that U.S. movie distributors resolved a time consistency problem by coordinating their behavior to maintain longer windows than would have otherwise resulted, but different explanations are also plausible.