Choice and the Internet: From Clickstream to Research Stream

The authors discuss research progress and future opportunities for modeling consumer choice on the Internet using clickstream data (the electronic records of Internet usage recorded by company web servers and syndicated data services). The authors compare the nature of Internet choice (as captured by clickstream data) with supermarket choice (as captured by UPC scanner panel data), highlighting the differences relevant to choice modelers. Though the application of choice models to clickstream data is relatively new, the authors review existing early work and provide a two-by-two categorization of the applications studied to date (delineating search versus purchase on the one hand and within-site versus across-site choices on the other). The paper offers directions for further research in these areas and discusses additional opportunities afforded by clickstream information, including personalization, data mining, automation, and customer valuation. Notwithstanding the numerous challenges associated with clickstream data research, the authors conclude that the detailed nature of the information tracked about Internet usage and e-commerce transactions presents an enormous opportunity for empirical modelers to enhance the understanding and prediction of choice behavior.     

The Born-Global Phenomenon: A Comparative Case Study Research

This qualitative, case-based research investigates the most relevant traits shown by several new, export-involved born-global firms and their entrepreneurs-managers versus other more traditional and also recently-established exporting SMEs in a specific geographic region inside Spain. More concretely, we aim to shed light on the type of factors and specific conditions underlying the emergence and further expansion of born-global exporters, as compared to other counterparts, which do not share their rapid internationalising character from inception. From our cross-comparison of four firm cases investigated in this setting against a number of factors generally associated with the born-global or gradual internationalisation paths, our results indicate that both constitute two consistent and distinctive patterns of international development. Another relevant finding in this research is that born globals seem indeed to be more entrepreneurial regarding their export entry behaviour into foreign markets than gradual exporters. Relevant academic, managerial, and policy-making implications are also outlined from these results.     

Localized advantage in a global economy: The case of Bangalore

This article examines how and why firms in Bangalore, a city in southern India, have achieved success in the global software industry. We use Porter's “diamond framework” to analyze information obtained from secondary sources and interviews with engineers, managers, and top executives from software firms and officials involved in Bangalore's development. While we found some aspects of the case conform to Porter's framework, many other elements tend to diverge from the model. Thus, the article contributes to the Porter's diamond model literature by extending its application to assessing the development of successful regions in knowledge‐based industries in developing economies. The discussion in the article would be of value to officials interested in creating such successful regions, as well as international business executives interested in the opportunities afforded by locating in these regions. © 2007 Wiley Periodicals, Inc.     

Assessing Industrial Buyer Preferences: Using the Swait-Louviere Test to Test the Key Informant Assumption

When using professional buyers to study an organizations buying behavior an important consideration is whether their preferences reflect those of the organization. Since this is a key informant problem, the present article focuses on the issue of the degree to which key informants can be used to provide insights into their own organizations preferences. We conduct a direct test of the key informant assumption using the Swait-Louviere test. In this test preferences from a choice experiment using actual buyers, and from market decisions made by the organization, are estimated separately, then jointly in multinomial logit models. We found that buyers experimental preferences were similar to estimates obtained from the market decisions. Buyers preferences were closer to the intuitive preferences of the organizations top executives than the estimates based on past market decisions, although a model based on the combined data outperformed either. We discuss the implications of these results for industrial buying research.This revised version was published online in May 2005 with a corrected cover date.     

Contracting Under Endogenous Risk

Agents make decisions by trading off cost, return and risk. The literature, however, does not consider the impact of risk on action choice. We show that this tradeoff has important implications for the firm. First, the firm may provide no insurance in the salary. Since the agents action choice will determine her risk, the salary cannot compensate her for it. Second, the firm may not be able to design an incentive scheme to implement particularly risky actions. Finally, the firm may not be able to design a scheme in which the agent splits her effort across multiple tasks. This is particularly problematic for tasks that are technological substitutes.     

State support to small stores: A Nordic form of consumer policy

From the early 1970s, the Governments of Finland, Norway, and Sweden have shown considerable concern for the plight of rural consumers consequent on the closure of small stores in sparsely populated areas. In each country, special commissions were established to consider the consequences of retail concentration and legislation has been introduced to provide aid to small retail business in rural areas. The paper examines the background to this legislation and compares and contrasts the measures adopted in each of the three countries. While the policies attempt to improve the viability of rural small stores, it is argued that the measures are essentially a special type of consumer policy and that not only is there a need for more research into the effectiveness of the policies, but that perhaps the measures ought to be extended somewhat, particularly to protect the interests of consumers in urban areas.

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Staatliche Unterstützung des kleinen Einzelhandels: eine skandinavische Form von Verbraucherpolitik

Zusammenfassung Die Regierungen Finnlands, Norwegen und Schwedens befassen sich seit etwa zhen Jahren mit der Situation von Verbrauchern in dünn besiedelten ländlichen Gebieten, die sich durch das Verschwinden kleiner Ladengeschäfte verschlechtert. Es wurden Kommissionen zur Untersuchung der Auswirkungen der Konzentration im Einzelhandel gebildet und Gesetze zur Förderung des kleinen Einzelhandels in ländlichen Gebieten erlassen. Dieser Beitrag behandelt den Hintergrund dieser Entwicklung und vergleicht die in den drei Ländern angewendeten staatlichen Maßnahmen, die in ihrem Kern als eine spezielle Form von Verbraucherpolitik betrachtet werden.Der Hintergrund für solche Stützungsmaßnahmen ist gekennzeichnet durch strukturelle Veränderungen im Einzelhandel seit dem 2. Weltkrieg. Seit den 50er Jahren und verstärkt in den Jahren zwischen 1960 und 1973 ging die Zahl der traditionellen Gemischtwarenläden um bis zu 50% zurück. Die Konzentration hat dazu geführt, daß der Kolonialwarenhandel von drei bis vier Ladenketten bestimmt wird und viele ländliche Gemeinden gar keinen oder nur noch einen einzigen örtlichen Laden besitzen.Um dieser Entwicklung entgegenzuwirken, bieten alle drei Staaten Investitionszulagen für die Modernisierung und Vergrößerung von Ladengeschäften. Norwegen und Schweden gewährt darüber hinaus auch Zuschüsse zu den laufenden Kosten. Abbildung 1 (S. 200) gibt einen Überblick über die Unterschiede, die zwischen den drei Ländern bestehen, jeweils im Bereich der staatlichen Maßnahmen, der Voraussetzungen, an die die staatliche Unterstützung geknüpft sind, und der verwaltungstechnischen Abwicklung.Die Betrachtung der Auswirkungen der Unterstützungsprogramme ergibt, daß in Norwegen nahezu 50% der infragekommenden Geschäfte eine Unterstützung erhielten und das Ladensterben im Laufe der Jahre von jährlich etwa 650 auf jetzt etwa jährlich 300 verringert werden konnte. In Finnland wurden bis Ende 1977 109 Geschäfte unterstützt; außerdem richtete die Regierung 10 neue Läden ein und kaufte zusätzlich 113 mobile Verkaufsstellen. In Schweden bekamen in den ersten vier Jahren 97 Läden eine Unterstützung, durch die für 20 000 Verbraucher in ländlichen Gegenden und weitere 5000 Feriengäste die Möglichkeit notwendiger Einkäufe gesichert werden konnte.Der Beitrag plädiert für eine Erweiterung der bisherigen Maßnahmen, um auch die tieferen Probleme des kleinen Einzelhandels angehen zu können. Er stellt dabei die wichtige soziale und wirtschaftliche Rolle heraus, die der kleine Laden im ländlichen und im städtischen Bereich übernimmt. Insofern wird der skandinavischen Gesetzgebung Modellcharakter auch für andere moderne Volkswirtschaften zugesprochen.Der Beitrag schließt ab mit einigen Vorschlägen für künftige Forschung und stellt dabei vor allem heraus (a) die Kosten-Nutzen-Analyse der staatlichen Maßnahmen, (b) die Untersuchung der Reaktionen der Händler auf die Förderungsprogramme und der Auswirkungen auf die geförderten Geschäfte und (c) die Analyse der Einstellungen und des Verhaltens der Verbraucher gegenüber kleineren Geschäften, um zu ermitteln, ob diese Geschäfte den Ansprüchen und den Bedürfnissen der örtlichen Kundschaft tatsächlich besser entsprechen. Darüber hinaus richtet sich ein eher theoretisches Interesse auf die Eigenschaften, die eine Volkswirtschaft aufweisen sollte, wenn die Unterstützung des kleinen Einzelhandels zugleich ein erfolgreiches verbraucherpolitisches Instrument sein soll.

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Knut Ekhaugen is Head of Department for Economic Research, Norwegian Productivity Institute, Akersgt. 64, Oslo 1, Norway. Sigmund Grønmo is Research Director, Norwegian Fund for Market and Distribution Research, Fredensborgveien 24, Oslo 1, Norway; and Associate Professor of Sociology, University of Oslo, Blindern, Oslo 3, Norway. David Kirby is Senior Lecturer in Geography and Director of the Small Shops Research Unit at St. David's University College, University of Wales, Lampeter. Currently he is a Visiting Research Fellow at the Norwegian Fund for Market and Distribution Research, Oslo.     

Small business economics

The paper presents an overview of small-business economics. Small businesses are shown to comprise a substantial and expanding segment of the U.S. economy. The role of small businesses in the economy is considered from the standpoint of various economic theories of the size distribution of firms. Firm-size related empirical regularities are reviewed and their implications for economic theory is discussed. Several small-business policy issues are discussed, including the role of small businesses in labor, macroeconomic, and regulatory policies, along with a review of research on small-business economics that might help guide these policies.We wish to thank Zoltan J. Acs and an anonymous reviewer for helpful comments.     

Passive Firm Learning and Employment Projection Error

This paper analyzes establishment error in estimating employment targets in business startups and expansions. Passive firm learning models provide a testable hypothesis that, other things being equal, old establishments more accurately predict future employment targets than young businesses. Empirical evidence from 442 Ohio establishments implies that an increase of ten years in establishment age is associated with a decrease in employment projection error rate of between 11 and 13 percentage points.