‘From boom to where?’: the impact of crisis on work and employment in Indian BPO

This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential dependence on demand from lead firms in the United States and United Kingdom. Drawing on a conceptual synthesis of the Global Commodity Chain, Global Value Chain and Global Production Network frameworks, the article examines the impact of 2008's financial crisis on employment, work organisation and the experience of work in Indian BPO. Employer/industry sources and employee interviews reveal reconfigured local labour market dynamics, tightened work discipline, an extensification of working time, work intensification and unprecedented growth in job insecurity. Such changed characteristics suggest a watershed that raises questions concerning the sustainability of models of BPO work constructed in pre‐crisis years.     

An econometric analysis of asymmetric volatility: Theory and application to patents

The purpose in registering patents is to protect the intellectual property of the rightful owners. Deterministic and stochastic trends in registered patents can be used to describe a country's technological capabilities and act as a proxy for innovation. This paper presents an econometric analysis of the symmetric and asymmetric volatility of the patent share, which is based on the number of registered patents for the top 12 foreign patenting countries in the USA. International rankings based on the number of foreign US patents, patent intensity (or patents per capita), patent share, the rate of assigned patents for commercial exploitation, and average rank scores, are given for the top 12 foreign countries. Monthly time series data from the United States Patent and Trademark Office for January 1975 to December 1998 are used to estimate symmetric and asymmetric models of the time-varying volatility of the patent share, namely US patents registered by each of the top 12 foreign countries relative to total US patents. A weak sufficient condition for the consistency and asymptotic normality of the quasi-maximum likelihood estimator (QMLE) of the univariate GJR(1,1) model is established under non-normality of the conditional shocks. The empirical results provide a diagnostic validation of the regularity conditions underlying the GJR(1,1) model, specifically the log-moment condition for consistency and asymptotic normality of the QMLE, and the computationally more straightforward but stronger second and fourth moment conditions. Of the symmetric and asymmetric models estimated, AR(1)–EGARCH(1,1) is found to be suitable for most countries, while AR(1)–GARCH(1,1) and AR(1)–GJR(1,1) also provide useful insights. Non-nested procedures are developed to test AR(1)–GARCH(1,1) versus AR(1)–EGARCH(1,1), and AR(1)–GJR(1,1) versus AR(1)–EGARCH(1,1).     

小矛盾大误会我们该怎样和解

金融海啸的风波仍在持续,不论你身处大企业,还是小公司,"被裁"的危险仍然存在.信号灯由绿到红需要一个过程,这个"过程"包含了太多需要考量的因素:你的业     

Employability and the psychological contract in European ICT sector SMEs

This article explores the employability of information and communication technology (ICT) professionals from the perspective of small- and medium-sized enterprises (SMEs). The first stage of analysis, based on over 100 interviews with managers of ICT supplier companies in seven European countries (Germany, Greece, Italy, the Netherlands, Norway, Poland and the UK), showed most SMEs to have a generally ad hoc approach to managing the employability of their ICT professionals. Assessment and development plans were used primarily to keep skills current to business needs; however, the more developed northern European markets showed greater awareness of the ‘high commitment’ benefits of a more sophisticated approach towards career management (e.g. through mentoring or career planning). A second stage of analysis based only on UK interviews builds on this to propose a model of positive employer influence on psychological contracts through career and employability management practices.     

Worker mobility,employer-provided general training,and the choice of graduate education

This paper links inherent mobility to observed schooling choices. A job search model with graduate education predicts that more mobile workers are more likely to enroll in full-time MBA programs. Adding to the literature on employer-sponsored general training, the model predicts that employers are likely to provide tuition assistance to workers who find quits costly. I use a panel survey of GMAT registrants to test some of the empirical implications of the model. I show that observable measures of job attachment are correlated with the probability of attending part-time and, conditional on part-time attendance, with the likelihood of receiving tuition reimbursement.     

Nuevos indicadores de los derechos laborales. Método y tendencias en 2000–2015

Se describe un nuevo método para elaborar indicadores de los derechos de libertad sindical y de negociación colectiva mediante la codificación de infracciones en nueve fuentes documentales, seis de ellas de la OIT, e instrumentos legislativos nacionales. Los indicadores calculados, correspondientes a 185 Estados Miembros de la OIT para cinco años entre 2000 y 2015, se publicaron en 2015 por iniciativa del Center for Global Workers' Rights y la Global Labour University. En octubre de 2018 la Conferencia Internacional de Estadísticos del Trabajo recomendó adoptar esta metodología para el indicador 8.8.2 de los Objetivos de Desarrollo Sostenible relativo a los derechos laborales.     

Do as You Say,or I Will: Retail signal congruency in buy-online-pickup-in-store and negative word-of-mouth

Buy-online-pickup-instore (BOPIS) services have become an increasingly important part of a retailer's omnichannel strategy. When service failures (e.g., stock-out) occur, consumers may resort to negative word-ofmouth (NWOM) to share their evaluation of the retailer's BOPIS service. While a retailer's service recovery policies (e.g., cross-channel substitution) may help to fulfill its service intent, the extent to which these two signals can improve consumer satisfaction and diminish their NWOM intent remains unknown. Drawing from both service recovery literature and signaling theory, we conducted a series of five experiments and find that the intradimensional congruity of the signal set communicated by the retailer during its BOPIS service process depends on both its operational capability and the consumer's own predilection regarding the product category. These insights collectively indicate that while a retailer's operations need to support service policies to provide a congruous BOPIS service process, substitution policies offered to consumers during the transaction need to consider the extent to which a consumer's purchase decision is hedonic or utilitarian. In turn, this finding suggests that a retailer's category management needs to consider BOPIS substitution in terms of both product assortment and inventory policies.     

Influence of women’s workload on their nutritional status in selected communities in Ghana

Abstract: A study was undertaken to assess the impact of women’s work on their health and nutritional status in Ghana. Using a combination of purposive sampling and cluster sampling techniques, 80 women were selected from Madina (suburban) and Boi (rural) communities in the Greater Accra Region of Ghana. Structured questionnaire and 24-h dietary recall methods were used to collect the information on the nature of the women’s work, the amount of time used for the activities, health problems and food intakes. Nutritional anthropometry (weight, height) was used to assess the nutritional status using body mass index (BMI) as an indicator. The results revealed that the women were involved in multiple activities and worked between 12 and 17.5 h daily. In an attempt to fulfil their multiple roles, the women suffered many physiological problems, with general weakness and tiredness, body pains, dizziness, headaches, arthritis and malaria being the most common ailments. For food intake and nutrition, it was observed that 70% of the women had only two meals in a day. The reasons attributed to this include lack of time, the need to leave home early and too much involvement in work. The diet of the rural residents were low in almost all the nutrients calculated, whereas that of the urban residents was slightly deficient in protein, energy, iron and calcium. Using BMI as a measure of nutritional status, 31% of the women were found to be at nutritional risk.     

Leader–member exchange and strain: a study of job demands and role status

High‐quality supervisor–subordinate relationships, measured as leader–member exchange (LMX), can either reduce or intensify subordinates' job strain. We examined LMX effects on job demands and strain in junior and senior role nursing dyads in a sample of five UK hospitals. LMX reduced job demands and strain for junior subordinates, but for senior subordinates both low‐ and high‐quality LMX lead to greater strain, indicating a curvilinear relationship between LMX and strain. We found no buffering effect of LMX between job demands and strain. The article discusses the role of supervisors in controlling potential job stressors for employees and implications for stress management in large, complex workplaces.