An Integrative Approach to Tourism: Lessons from the Andes of Peru

This study compares the Andean communities of Taquile Island and Chiquian, Peru, which differ in their level of integration for their respective tourism sector. Integration was primarily defined by percentage of local people employed, type and degree of participation, decision-making power, and ownership in the local tourism sector. Principally social and economic aspects were measured and evaluated, recognising that considerable local support and participation in tourism decision making are linked to issues of ownership and control. It was found that higher levels of integration would lead to enhanced socioeconomic benefits for the community. A framework for community integration was developed that could help guide research, planning, development and evaluation of community-based tourism projects.     

The relationships among leadership,goal orientation,and service quality in high-contact service industries: An empirical study

High-contact service industries are characterized by close interaction between service employees and customers, and diverse customer needs. Such characteristics pose a great challenge to the delivery of services of superior quality. In this research we conceptually explore and empirically examine several attitudinal and motivational factors of customer-contact employees, and the management style of managers as antecedents to service quality in high-contact service sectors. Based on dyadic data collected from 230 service firms in Hong Kong, we examine the relationships among transformational leadership, transactional leadership, affective organizational commitment, learning goal orientation, performance goal orientation, and service quality. We find that learning goal orientation is more effective than performance goal orientation in fostering service quality in the high-contact service context. We also observe that transformational leadership tends to be more effective than transactional leadership in influencing employee attitude in high-contact service firms. This research pioneers theory-driven examination of service quality in high-contact service firms using data collected from service employees and shop managers for hypothesis testing.     

Development of agricultural territories during the post-soviet period: Institutional aspect

The necessity of institutional proposals on the stable development of rural territories is justified in the article. A multivariant approach is proposed for studying the institutional environment of the countryside. The key trends of reformation of the countryside’s social and economic systems are defined based on the results of the our own empiric research.     

Firm characteristics and audit committees complying with ’best practice‘ membership guidelines

This study investigates demand and supply characteristics associated with firms that voluntarily established audit committees meeting ‘best practice’ membership guidelines. We focus on a set of best practice criteria rather than on the separate elements of the best practice criteria as in past studies. We conduct our tests using a sample of New Zealand listed companies that, relative to firms in other capital markets, are smaller and have more concentrated ownership. This setting differs from prior research because we expect the costs of voluntarily achieving best practice to be reasonably high. The results show that demand factors are not significantly related to the presence of an audit committee that conforms with best practice membership guidelines. However, supply factors (i.e. those firms with larger and more independent boards) are more likely to form audit committees that meet best practice. These results suggest that compliance costs will be greater for firms with smaller and less independent boards of directors if they are required to comply with best practice requirements.