Retail service quality as a key activator of grocery store loyalty

This paper demonstrates the crucial role of retail service quality as a key activator in the formation of customer loyalty to the store; the latter is understood in a conative and action sense. Applying a modified version of the RSQS scale, a model is tested by administering a questionnaire to 450 customers in an under-investigated retail setting, i.e. supermarkets, within the Italian context. Structural equation modelling was employed. The results prove that customers consider retail service quality as a second-order dimension and recognize the main contribution of physical aspects and reliability first-order dimensions. Findings corroborate the crucial role played by perceived service quality and the mediating role of customer satisfaction and conative loyalty within the relationship between service quality and action loyalty.     

Ageing-related services as a key element for social cohesion

The aim of this article is to carry out an empirical analysis of certain factors related to dependence in Spain and additionally to study the intensity of the use of health resources by dependents. Age appears to be the main socio-demographic factor related to dependence, which confirms the need for measures to deal with the demographic changes taking place. Thus, providing services to cover long-term care could become an important instrument for social cohesion. Multivariate analysis does not reveal a strong link between the use of healthcare services and dependence that would justify the joint management of the two systems. This means that self-regulating management of dependence and healthcare systems may be adequate except in the case of severe dependency.     

Trade,foreign direct investments (FDI) and income inequality: Empirical evidence from transition countries

The aim of the article is to verify whether trade and inward foreign direct investments (FDI) may affect income distribution in a sample of 17 Transition Countries (TCs) over the period 1990–2006. In line with most of the previous literature, FDI do not have significant effects on income inequalities, whereas trade, especially when occurs with developed countries, seems to be more relevant. Different results are found when we take into consideration the educational system which represents an important channel through which FDI and trade may affect inequality.     

How can firms access bank finance for circular business model innovation?

Access to bank finance has emerged as a key challenge for firms engaged in circular business model innovation (circular BMI), both in practice and in the academic literature. Through interviews, focus groups and archival documents, we document the experience of firms accessing finance for circular BMI and assess bank willingness to lend to firms that engage in circular BMI. Our findings offer potential strategies for firms who look for external (bank) finance to realise circular BMI. Using a case study-based theory-refining approach, we identify three core strategies that firms can use to obtain bank finance for circular BMI. First, firms can signal future cash flow expectations by aiming to secure customer contracts and preorders. Second, relationship building with banks, suppliers and customers improves the banks' risk perception of firms. Third, firms can design standardised, long-lasting circular assets that can serve as bank collateral, especially once secondary markets develop, overcoming the difficulty of lending based on innovative, firm-specific assets.     

A Survey of Transparency: An Intrinsic Aspect of Business Strategy

Well‐managed organizations must handle transparency strategically, but although research about transparency constitutes a great concern in businesses, management, society, and ethics, definitions are very diverse depending on the environment. The concept of transparency is revisited in this contribution, aiming to map the territory of transparency by surveying the terms and definitions in literature. The overview of these terms identifies two approaches of analysis: according to the content and according to the context. According to the context, two perspectives have been found: collective perspective and individual perspective. According to the content of the definition, two perspectives have been found: instrumental perspective and purposeful perspective. This survey helps to determine that transparency is an intrinsic aspect of business strategy since it is interweaved with all organizational components and systems of the strategic management process. Copyright © 2016 John Wiley & Sons, Ltd and ERP Environment     

Lost and Found in Translation: How Firms Use Anisomorphism to Manage the Institutional Complexity of CSR

Prior research on the internationalization of firms from emerging countries has fruitfully invoked institutional theory to emphasize the legitimacy benefits that firms that obtain from showing isomorphism with international norms such as Corporate Social Responsibility (CSR). Without denying the intuitive appeal for these firms to communicate acceptance of CSR, we suggest that firms face a legitimacy trade-off, where the hoped-for legitimacy benefits of isomorphism must be weighed against other home-country institutional considerations. We advance and test this notion that firms will navigate this institutional complexity by engaging in anisomorphism, i.e., espousing general acceptance with international values but with selective ‘translation’ based on home country differences. We test our predictions by analysing firms' communication of CSR, using a unique dataset comprised of 245 firms observed over the period from 2000 to 2018. Consistent with our predictions, we find that firms from countries more reliant on natural resource extraction (e.g., mining and fossil fuel industries) de-emphasize the environmental component of CSR, and firms from more autocratic countries de-emphasize the human rights component of CSR. Additionally, and consistent with our presumption of firms' weighing the international versus home-country legitimacy trade-off, we find that these main effects are sensitive to changes in firms' levels of internationalization.     

Value Priorities as Combining Core Factors Between CSR and Reputation – A Qualitative Study

This article explores the nature of corporate social responsibility (CSR) and corporate reputation using qualitative research approach. Specifically, the relationship between CSR and corporate reputation is examined from the viewpoint of value theory. This paper brings up for discussion the various value priorities lying in the background of CSR actions. The aim is to form categories of value priorities around CSR and reputation, based on qualitative research approach. The main concepts in this paper – CSR, reputation and value – are also defined. This paper further discusses the theory of value structure and content, which identifies certain principal values among different cultures. The data consist of eight interviews with employees of a newspaper company. The results suggest that value priorities play an influential role in CSR actions, influencing to the essence of certain reputation stories in the corporate context.     

Value-at-risk Trade-off and Capital Allocation with Copulas

This paper uses copula functions to evaluate tail probabilities and market risk trade-offs at a given confidence level, dropping the joint normality assumption on returns. Copulas enable one to represent distribution functions separating the marginal distributions from the association structure. We present an application to two stock market indices: for each market we recover the marginal probability distribution. We then calibrate copula functions and recover the joint distribution. The estimated copulas directly give the joint probabilities of extreme losses. Their level curves measure the trade-off between losses over different desks. This trade-off can be exploited for capital allocation and is shown to depend on fat tails.
(J.E.L.: C14, G19, G29).     

Completion of the internal market and consumer protection in Greece

The paper provides information about the development of Greek consumer law under the influence of the internal market programme of the EC. This influence has been very positive in general. Most consumer directives of the EC have been implemented, albeit with some limitations. Furthermore, the Greek legislator has anticipated not yet adopted EC directives, e.g., on unfair terms in consumer contracts and on product safety. The author argues for the establishment of a European Consumer Code, especially in order to overcome the restrictions of the subsidiarity principle.

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Die Vollendung des Gemeinsamen Markts und der Verbraucherschutz in Griechenland

Zusammenfassung Der Beitrag informiert über den Stand des griechischen Verbraucherschutzrechts aufgrund des BinnenmarktprogrammËs der EG. Letzteres hat sich überaus positiv ausgewirkt. Das griechische Recht hat die EG-Richtlinien zum Verbraucherschutz zum grö\ten Teil übernommen, wenn auch in einigen Gebieten, etwa der Produkthaftung, mit Abstrichen. In anderen Bereichen, etwa mi\bräuchliche Klauseln in Verbraucherverträgen und allgemeine Produktsicherheit, hat man EG-Regelungen antizipiert. Die Verfasserin fordert die Verabschiedung eines europäischen Verbraucherkodex, schon um negativen Wirkungen des Subsidiaritätsprinzips entgegenzuwirken.

     

Voting Behaviour in the European Parliament and Economic Governance Reform: Does Nationality Matter?

This paper analyses MEPs’ voting behaviour on all regulations and directives forming the Six-Pack and the Two-Pack together with the key vote required to establish the European Stability Mechanism (ESM). Whereas scholarly work has traditionally showed MEPs voting behaviour to be primarily driven by ideology (more specifically, by the MEP’s party group affiliation), we expect to find MEPs’ national origins to play a counterbalancing role and – at least partially – weaken intra-party position on key economic governance matters, where a conflict of interest might exist between creditor and debtor member countries. Findings confirm that national interests and country-level economic variables can predict MEPs’ votes in a considerable number of cases, opening new avenues for future research on territorial cleavages in the European Parliament.