The Impact of Automation in Service Industries＂ An Empirical Study

Academic research into service industries has explored the characteristics of interpersonal interactions between employees and customers, but there are few studies addressing the issues of consumer interaction with technology and its influence on the objectives and results of the operations subsystem. This study examines the elements of the service encounter, and the changes automation originates in them and their relationships. The paper also examines changes in the elements and results of the operations subsystem, as a result of automation. We propose that the customer＇s relationship with employees and/or technology and automated systems for the service impact the objectives and results of the operations subsystem, all of which could have an effect on the company＇s competitive position. The empirical study is focused on four industries, namely, toll motorways, car parks, carwash and video/DVD rental companies, in an attempt to identify objectives that lead companies to implement automated processes affecting the customer＇s relationship with the company. The hypotheses generated are contrasted with a structural equation modelling. The results confirm that the customer＇s relationship with employees and automated systems for the service impacts the objectives and results of the operations subsystem. Also, the results show how automation can enable firms simultaneously to achieve acceptable levels of flexibility and productivity, two dimensions that have traditionally been considered opposites.     

A Map Is Not a Territory—Making Research More Helpful for Sustainable Consumption Policy

The need to make consumption patterns more sustainable is widely acknowledged, yet effective policies for sustainable consumption are lacking. This article examines Nordic policy makers' views on why sustainable consumption research is difficult to apply in policy practice. We draw on the knowledge brokering literature to outline how the challenges of knowledge utilization in policy are connected to knowledge communication practices and to the types and scales of policy problems. Our empirical material is based on in-depth interviews with Nordic civil servants working with sustainable consumption issues. Our findings identify problems in sustainable consumption policy that are well documented in other fields, such as policy makers' lack of time and the inconclusiveness of research findings. However, we also identify more fundamental problems, which relate to administrative fragmentation and to the status of social science in policy making, as well as to the linear model of knowledge use in policy making in which administrators are forced to serve as knowledge brokers between researchers and policy makers. Our research suggests that better forms of knowledge dissemination are not sufficient to overcome these problems. New forms of knowledge co-production are needed, in which researchers, administrators, politicians, and other stakeholders work together to solve real-life problems and build up a shared knowledge community. We conclude by highlighting the implications for researchers aiming to promote change toward more sustainable consumption patterns.     

High‐involvement work practices and environmental capabilities: How HIWPS create environmentally based sustainable competitive advantages

We study how high‐involvement work practices (HIWPs) may enhance a firm's economic performance through the development of a proactive environmental strategy (PES). HIWP systems facilitate the implementation of a PES by promoting employees' ability, motivation, and opportunities to behave in ways consistent with environmental management goals. In turn, PESs contribute to the development of strategic competitive advantages and drive superior performance. The results of our empirical analysis of 233 firms broadly confirm our hypotheses and suggest that although the direct effect of HIWPs on performance was not signifi cant in our sample, HIWPs do have a significant indirect effect through a PES as a mediator.     

Prevalence and Persistence of High-Growth Entrepreneurship: Which Institutions Matter Most?

Journal of Industry, Competition and Trade - Which institutions encourage high-growth entrepreneurship to emerge and to be sustained? Building on institutional theory, this study exploits a sample...     

Effect of technological and digital learning resources on students' soft skills within remote learning: The mediating role of perceived efficacy

The study analyses the effects of the technological and digital learning resources (DLRs) on the development of students' soft skills (SSk) in remote learning, mediated by the perceived efficacy of students in this modality of education. The study employed a survey research method, and the data were collected through a self-administered questionnaire. Participants included 637 students experiencing remote learning during the second COVID-19 lockdown in the north of Portugal (between 1 and 15 March 2021). The structural equation modelling analysis technique tested the hypothesized model. The study showed that technological and DLRs were strongly interconnected. The results supported our hypotheses, evidencing that, in remote learning, the adequacy of DLRs had a direct effect on the development of SSk, presenting the efficacy perceived by the students as a mediator of this relationship. The study demonstrated that, with the experience of remote learning, students perceived the development of their SSk, which is consistent with the literature review we carried out. Implications of these findings are discussed, considering the literature on technology-mediated learning and the development of human resources SSk in the context of the digital transition.     

Gender preference gaps and voting for redistribution

Experimental Economics - There is substantial evidence that women tend to support different policies and political candidates than men. Many studies also document gender differences in a variety of...