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881.
Trust is a crucial factor for the long-term economic success of a company. However, not only does the company establish trust,
but the CEO representing the company builds up trust as well and, therefore, also influences the company’s success. Our study
examines how different dimensions of trust (i.e., ability, integrity, benevolence, and information quality) influence the
degree of overall trust in a company and in CEOs. Nevertheless, dimensions that influence trust in a CEO can be completely
different to those influencing trust in companies. Companies and CEOs that act on an international level can hardly be experienced
individually, and thus people get information about the company via media use. Therefore, additionally we examine which kind of media is used for getting information about a company or CEO
and whether a relationship exists between media use and trust. Findings from a survey in Switzerland (n = 245) show that companies are more trusted than CEOs and that the items which influence overall trust differ between CEOs
and companies. Social responsibility as a benevolence item is important for both groups. Regarding information on different
media channels, users of traditional media like newspapers, TV, and radio are most critical regarding trust in companies and
CEOs. 相似文献
882.
We introduce the concept of “organizational terrorism” to describe dysfunctional leaders who are abusive and who treat organizational
members with contempt and disregard. After identifying the moral duties of leaders in organizations, we explain how organization
members respond to their dissatisfaction with organizations through Exit, Voice, Loyalty, or Neglect. We explain why exercising
voice is the most effective moral choice in dealing with dysfunctional leaders. 相似文献
883.
Scholarly research largely converges on the argument that trust is of paramount importance to drive economic agents toward
mutually satisfactory, fair, and ethically compliant behaviors. There is, however, little agreement on the meaning of trust,
whose conceptualizations differ with respect to actors, relationships, behaviors, and contexts. At present, we know much better
what trust does than what trust is. In this article, we present an extensive review and analysis of the most prominent articles on trust in market relationships.
Using computer-aided content analysis and network analysis methods, we identify key, recurring dimensions that guided the
conceptualization of trust in past research, and show how trust can be developed as a multifaceted and layered construct.
Our results are an important contribution to a convergence of research toward a shared and common view of the meaning of trust.
This process is important to ensure the body of trust research’s internal theoretical consistency, and to provide reliable
and common principles for the management of business relationships – a context in which opportunism and imperfect information
may induce economic actors to cheat and stray from fair and ethically compliant behaviors. 相似文献
884.
Richard Marens 《Journal of Business Ethics》2010,95(2):239-257
The use of technology in marketing has become an increasingly important competitive tool in developing and maintaining efficient and productive customer relationships. However, the ethics of using this technology has received little attention. This study investigates how and if marketing organizations are adapting their ethics policies to incorporate use of sales technology (ST). Based on in-depth interviews with executives from a variety of highly regulated to nonregulated business-to-business and business-to-consumer industries, our results show that, although most organizations indeed have codes of ethics, there appears to be a gray area of how these codes address ST. Further, it appears that monitoring the ethical use of ST varies and can be a frustrating and time-consuming issue for marketing and sales executives. Implications of our findings are discussed for the benefit of marketing practitioners, ethics managers, and researchers. 相似文献
885.
Claude Lamboray 《Group Decision and Negotiation》2010,19(1):39-56
We consider the problem where rankings, provided for instance by a group of evaluators, have to be combined into a common
group ranking. In such a context, Arrow and Raynaud suggested that the compromise ranking should be a prudent order. In general,
a prudent order is not unique. That is why, we propose to manage this possible multiplicity of compromise solutions by computing
robust conclusions. This allows for a progressive refinement of the decision model and supports the group to eventually select
one group ranking. The approach is illustrated on a problem where a group of junior researchers has to agree on a ranking
of research domains. 相似文献
886.
Communication Quality in Business Negotiations 总被引:1,自引:1,他引:0
The quality of a business negotiation process is usually assessed by its economic outcome, e.g. in terms of Pareto efficiency
or distance to Nash equilibrium. We argue that this assessment method is insufficient in that it fails to provide a comprehensive
analysis of business negotiations. Negotiators engage in highly complex communication tasks, and these communication processes
should be analysed along with the outcome in the overall evaluation of a business negotiation. To this end, we will introduce
Communication Quality as a new construct for analyzing the negotiation process. Furthermore, it will be argued that Communication
Quality itself can affect economic negotiation outcomes both short- and long-term. We will present relevant aspects of Communication
Quality, outline a scheme for its operationalisation and measurement, and discuss its probable impacts on business negotiations. 相似文献
887.
In this paper we present the notion of structured reasoning through a model, called the Generic/Actual Argument Model (GAAM). The model which has been used as a computational representation
for machine modelling of reasoning and for hybrid combinations of human and machine reasoning can be used as a coalescent
framework for decision making. Whilst the notion of structuring reasoning is not new, structured reasoning is advanced as a technique where group consensus on reasoning structures at various levels can be used to facilitate the
comprehension of complex reasoning particularly where there are multiple perspectives. For an issue, the approach provides
a scaffolding structure for cognitive co-operation and a normative reasoning structure against which group participants can
identify points of difference and points in common as well as the nature of the differences and similarities. Intra-group
transparency characterized by the ability to recognise points in common and understand the nature of differences is important
to the process of coalescing group decisions that carry maximum group support. 相似文献
888.
Using a 1995–2004 panel data of Chinese urban residents, we investigate the dynamics of income distribution in cities. According
to Kernel estimates of the relative income distribution of Chinese cities, we find that: (1) the national across-city distribution
of per capita GDP exhibits an apparent unique-peak distribution in 1995 and an “emerging multiple-peak” one in 2004; (2) for
prefecture-level cities, income distribution has evolved to an “apparent multiple-peak” distribution from a unique-peak one;
(3) the income distribution of county-level cities maintains a unique-peak curve; (4) most of the income dynamics of urban
residents originates from prefecture-and-higher-level cities. We sample three representative provinces and study the urban
income dynamics respectively. The analysis suggests that within a single province, urban income distribution evolves from
unique-peak to twin-peak curve; while among provinces, income convergence is evident for urban residents. In addition, we
measure the incidence of poverty in cities based on our income dynamics analysis, and find that the ratios of people living
below absolute poverty line have been decreasing at cities of all levels. 相似文献
889.
890.
Alexander Beutler 《Heilberufe》2011,63(12):10-13
Den Teufelskreis durchbrechen — Angst zu haben ist normal. Was aber, wenn in allt?glichen Situationen ?ngste und Panikattacken
auftreten oder gar allein der Gedanke an erlebte ?ngste ?ngstigt? Wenn die „Alarmanlage“ Angst gest?rt ist und st?ndig „Fehlalarme“
auftreten? Wie k?nnen Angsterkrankte den Teufelskreis durchbrechen und wie k?nnen Pflegende dabei entscheidend weiterhelfen? 相似文献