Recognising the lesbian and gay constituency in UK trade unions: moving forward in UNISON?

Recent research on trade union democracy has drawn attention to the heterogeneity of union membership and the social processes within unions which can lead to the inclusion or exclusion of specific constituencies within union structures. This article draws on a case study of lesbian and gay self organisation in UNISON to illustrate the value of developing democratic structures to reflect this constituency and improve trade union representation and participation.     

Online customer relationships in the European financial services sector: A cross-country investigation

Reportedly, over the past 30 years there has been a general sense of willingness, on behalf of suppliers and customers alike, to develop increasingly close ‘emotional’ relationships based on trust. While buyers reward suppliers with brand loyalty, suppliers in turn develop strategies continually to energise this ‘connective’ relationship. As customers and suppliers increasingly become physically connected to one another via computer networks an important emergent issue is whether the nature of their relationship is changing as a result of transactions taking place across these networks. This paper discusses part of an exploratory research project designed to question the extent to which computer-based technologies that previously enabled the building of emotionally connective relationships through the analysis of customer data are instead facilitating anonymous transactional relationships. The project focuses on organisations in three European countriescolon; France, Germany and the United Kingdom. The broad aims are to explore whether consumer segments are emerging, that actually prefer the minimal personal interaction afforded by sophisticated new computer technology, and to examine the extent to which financial service organisations are responding to the demands of such segments. The paper includes an outline of the contextual background, followed by the research methodology and a discussion of the findings. Conclusions are drawn about the implications of these findings for both industry practitioners and academic researchers.     

The Best I Can Be: How Self‐Accountability Impacts Product Choice in Technology‐Mediated Environments

Technology‐mediated environments are important not only as the location for an increasing proportion of purchases, but also as an even more pervasive part of the purchase journey. While most research into online consumer behavior focuses on attitudes as an antecedent of product choice, this article focuses on an important but hardly explored variable that may be impacted by technology‐mediated environments: self‐accountability. Laboratory experiments suggest that self‐accountability may influence online purchases, but this has not been confirmed in field studies. Furthermore, although this prior work suggests that self‐accountability may impact product choice through the elicitation of guilt, the role of positive emotions has not been explored. Using two surveys with online retailers, this paper (a) shows that in a technology‐mediated environment, self‐accountability influences product choice; (b) proposes and confirms a complementary route for this effect through pride that is stronger than that through guilt; and (c) evidences the relationship between self‐accountability and perceived consumer effectiveness. These results show a clear opportunity for digital marketers to encourage self‐accountability, to thereby elicit pride and not just guilt, and hence to impact consumer decision making in technology‐mediated environments, particularly when choices have sustainability implications.     

The digital entrepreneurial ecosystem

A significant gap exists in the conceptualization of entrepreneurship in the digital age. This paper introduces a conceptual framework for studying entrepreneurship in the digital age by integrating two well-established concepts: the digital ecosystem and the entrepreneurial ecosystem. The integration of these two ecosystems helps us better understand the interactions of agents and users that incorporate insights of consumers’ individual and social behavior. The Digital Entrepreneurial Ecosystem framework consists of four concepts: digital infrastructure governance, digital user citizenship, digital entrepreneurship, and digital marketplace. The paper develops propositions for each of the four concepts and provides a theoretical framework of multisided platforms to better understand the digital entrepreneurial ecosystem. Finally, it outlines a new research agenda to fill the gap in our understanding of entrepreneurship in the digital age.     

Decarbonisation and wholesale electricity market design

In recent decades, many power systems have introduced electricity generator competition. Market designs have varied with some countries adopting ‘energy‐only’ markets and others utilising capacity remuneration mechanisms. With increasing deployment of cost competitive renewable energy and the introduction of policy measures to reduce greenhouse gas emissions, concerns are emerging about the sustainability of these market designs. In Australia, wholesale electricity prices have increased markedly – the result of a ‘disorderly’ transition away from coal to new renewable energy. This paper critically examines the ‘energy‐only’ market in a high‐penetration renewables system, with a particular focus on the vertically and horizontally restructured National Electricity Market (NEM). We propose that the ‘energy‐only’ market can indeed work within a decarbonised energy system. But as renewables increasingly replace coal‐fired power stations, ‘unintended consequences’ will need to be addressed to facilitate an ‘orderly’ transition. It will be important that policy ensures appropriate new investment in firm capacity is forthcoming; and pricing outcomes are acceptable given political economy constraints.     

An employee-centred analysis: professionals' experiences and reactions to HRM

A key premise underlying research efforts about human resource management (HRM) is that it leads to improved performance through bolstering employee attitudes. The value of assessing employee reactions to HRM practices is now widely recognised. Using process models of strategic HRM, we adopt an employee-centred focus to explore the perceptions of a sample of New Zealand professionals with regard to HRM practice, attitudes, reactions and performance. Our findings provide support for some elements in this model, but not all. Although the relationship between practices and attitudes is strong, the relationship between reactions and performance is not. We conclude that the employee experience of practice is still a murky concept and suggest greater clarity about what this means, and how this could, and indeed should, be assessed is urgently required.     

Circular business models in high value manufacturing: Five industry cases to bridge theory and practice

The transition to a circular economy (CE) requires companies to evaluate their resource flows, supply chains, and business models and to question the ways in which value is created. In the high value manufacturing (HVM) sector, this evaluation is critical, as HVM enables value in nonconventional forms, beyond profit, including unique production processes, brand recognition, rapid delivery times, and highly customized services. We investigate the role of value, cost, and other factors of influence in the selection of a circular business model (CBM) for HVM. Explored through five case studies using a qualitative evaluation of circularity, we then contribute to the emerging field of CBMs by modifying the CBM canvas that can capture the nontraditional value, traditional value, cost, and other influencing factors enabled via CBM adoption in HVM. Finally, the important role of digital technologies for incentivizing and enabling CBM adoption, is clarified.     

Mobilising for equality? Understanding the impact of grass roots agency and third party representation

Does mobilisation theory provide telling insights into the collective expression of gendered grievances? By analysing the dynamics of activism on pay inequality in the British local authority sector, this article offers a negative evaluation, calling for a deeper understanding of grass roots agency and third‐party representation beyond the workplace.     

Increased Earnings Inequality and Macroeconomic Performance: the case of Canada in the 1980s

This paper provides an empirical analysis of the increase in earnings inequality and the relationship to macroeconomic conditions, in Canada, during the 1980s. Regression results presented here indicate that a positive and uniform relationship between the unemployment rate and earnings inequality existed through the period 1981 to 1989. These results contrast with recent findings that the unemployment-inequality relationship weakened in the late 1980s in other liberal economies, such as the US and UK. The main policy implication is that stimulative macroeconomic policy remains a relevant policy instrument in Canada and, more generally, that institutions, such as the degree of unionization, and policies, such as minimum wages, may partially explain differences in the pattern of inequality among countries.