Structural Relationships among Destination Preference,Satisfaction and Loyalty in Chinese Tourists to Australia

This study quantifies the relationship among destination preference, destination satisfaction and destination loyalty. Destination loyalty consists of two dimensions: word‐of‐mouth (WOM) and destination attachment (DA). It is found that WOM is directly affected by destination satisfaction, whereas DA is predetermined by the destination preference of tourists before a visit. Thus, the destination experience is the crucial factor in the spread of positive WOM about a destination. Nevertheless, to develop tourists' DA, effective loyalty schemes should be implemented through marketing efforts before they visit a destination. The findings of this study can be used by destinations to analyze and evaluate their loyalty‐building process and marketing strategy. Copyright © 2012 John Wiley & Sons, Ltd.     

Financial constraints and foreign direct investment: firm-level evidence

Low productivity is an important barrier to the cross-border expansion of firms. But firms may also need external finance to shoulder the costs of entering foreign markets. We develop a model of multinational firms facing real and financial barriers to foreign direct investment (FDI), and we analyze their impact on the FDI decision. Theoretically, we show that financial constraints can affect highly productive firms more than firms with low productivity because the former are more likely to expand abroad. We provide empirical evidence based on a detailed dataset of German domestic and multinational firms which contains information on parent-level financial constraints as well as on the location the foreign affiliates. We find that financial factors constrain firms’ foreign investment decisions, an effect felt in particular by firms most likely to consider investing abroad. The locational information in our dataset allows exploiting cross-country differences in contract enforcement. Consistent with theory, we find that poor contract enforcement in the host country has a negative impact on FDI decisions.     

Who Gets on the News? The relation between media biases and different actors in news reporting on complex policy processes

Abstract

Having a voice in media is important to gain power and legitimacy in policy processes. However, media are biased in transmitting information. Using a quantitative content analysis of ten years’ news reporting around water management policies in the Netherlands, we study how much media attention different groups of actors receive and how media biases relate to this attention. Executive politicians get on the news because of their authoritative position; less authoritative actors getting on the news is more related to information biases. Information biases can thus function as a form of checks and balances in news reporting on policy processes.     

Work-life balance – a neglected issue among Austrian female expatriates

Previous research has highlighted the importance of subjective well-being and the expatriate's supportive personal environment for the success of an international assignment. As studies focusing on work-life balance of expatriates are still very rare, and research dealing with this topic from a gender perspective seems to be almost non-existent, this study emphasizes the work-life balance situation of female expatriates on foreign assignments. After having interviewed 10 female expatriates, results clearly support the existing state of the art in this field. Thereby work intrusion into family life, for example, has proven to have stronger impact on an expatriate's life than vice versa. Furthermore, several issues so far neglected in the literature have been revealed that influence women's work-life balance abroad. The importance of leisure time, social networks, sports and personal confidence can be determined. Additionally, as work-life balance has an individual meaning, support measures offered by companies are thus also required to be tailored individually. This paper reports on narrative interviews with female expatriates and provides more insight into the subject of work-life balance of international women managers. It begins by reviewing the literature on work-life balance and expatriation before analysing the specific matters of work-life balance of female expatriates and asking how women deal with the additional stress and pressure arising on an international assignment. Then, the underlying Grounded Theory Method is discussed before presenting the findings and discussing their implications in terms of future research.     

Carry-overs or leftovers? Tackling year-end spend-downs at the central government level

ABSTRACT

Year-end spend-downs have received a lot of attention in public policy and public administration, and a number of budgeting and accounting reforms have been made to tackle this issue. While carry-overs have been thought to be a remedy, their effect remains empirically under-investigated. This paper applies a mixed-method approach to provide empirical evidence for year-end spending surges, and to analyse the effect of changing carry-over rules in Austria. The authors uncover the reasons behind spend-downs: uncertainty about carry-overs and their use, and the risk of losing unspent appropriations and efficiency savings seem to explain year-end spend-downs. The findings offer support for prior calls in the academic literature to take time and volume limitations into account when designing and implementing carry-over rules. The evidence presented here has important implications for policy-makers and managers.     

GST Compliance in the New Zealand Property Sector

Different schemes used in property transactions raised concern in New Zealand that insufficient goods and services tax (GST) was being paid on the sale of property. To improve tax compliance in the property sector, various measures have been undertaken. Tax auditing of property transactions has been strengthened since 2007 and in 2009 the government issued a discussion document that proposed a legislative solution to some specific GST problems. Moreover, several court cases have ruled against abusive GST schemes. This paper estimates the impact on GST collection and compliance in the property sector following these actions. The findings suggest that GST compliance in the property sector has increased.     

Why are Some Salespeople More Aggressive than Others?

Why are salespeople in certain industries (such as cars and mattresses) aggressive, while their counterparts in other industries (such as luxury boutiques) relatively customer-oriented? Using a principal-agent-customer model, this paper demonstrates that the level of salesperson aggressiveness depends on: (1) the proportion of customers with a high willingness to pay; (2) whether or not customers are well-informed and (3) repeat customers. If the proportion of customers with a high willingness to pay is relatively large, then salespeople tend to be customer-oriented. By contrast, if the proportion of customers with a high willingness to pay is relatively small, then salespeople tend to be aggressive toward uninformed customers while well-informed customers shun the store. Finally, if the proportion of customers with a high willingness to pay is relatively small, then in an infinitely repeated game, the agent can close sales with well-informed customers without being aggressive, provided that the principal is patient enough about future profit.     

Wettbewerbspolitik in der digitalen Wirtschaft

Digital content and services providers like Alphabet (formerly Google) or Facebook have become an indispensable part of our everyday lives and are among the highest valued firms in the economy as a whole. Most digital markets are characterized by direct and indirect network effects and therefore also by so-called two-sided platforms. To date it is not clear to how much market power these firms actually possess, which is a prerequisite for a possible policy intervention. The authors discuss measuring market power within the existing European legal framework and propose new legal rules in the field of digital markets. As the limitations of current instruments such as the SSNIP test point out, new approaches for the analysis of markets in the context of Internet-based platforms are necessary. The authors prefer modifying competition law to sector-specific regulations of internet-based businesses. They also discuss the implications that the use of big data has on competition policy. The author Günter Knieps focusses on the network evolution of the future all-IP Internet, which should neither be disturbed by regulatory technology policy nor by network neutrality regulation.