Fixed effects models with time invariant variables: a theoretical note

This paper demonstrates the equivalence between a consistent two-stage GLS estimator and the pooled OLS estimator of the coefficients on time invariant covariates in an unbalanced FE panel. In general the estimated standard errors differ between these two procedures.     

Broadening the market orientation: An added focus on internal customers

Though the marketing concept is the cornerstone of the marketing discipline, businesses typically describe only limited success in implementing it. An examination of the core pillars of the marketing concept points to limitations in the first pillar, the customer focus. This pillar is directed at the external customer, the person purchasing the firm's products and services with no attention to the internal customer, the employee. Whereas much attention has been directed to human resource practices in total quality management, marketers have overlooked its importance. This article describes an exploratory study based on in-depth interviews with corporate executives from a broad range of American organizations, which phenomenologically assesses the characteristics of the marketing concept and the employee activities that foster its implementation.     

Financial innovation and the long-run demand for money in the United Kingdom and in West-Germany

Financial Innovation and the Long-Run Demand for Money in the United Kingdom and in West Germany. — This paper uses a cointegration model to compare the long-run demand for broad money in the UK and (West) Germany during the period 1963Q1–1990Q2. In the long-run demand function for Germany, real M3 is determined in classical manner by real income and a single opportunity cost variable. By contrast, the UK demand function requires in addition an explicit own rate on money as well as a risk variable. The income elasticity is also very high. These differences reflect the more rapid pace of financial innovation in the UK in the 1970s and 1980s.     

A Phase-wise Development Approach to Business Excellence: Towards an Innovative,Stakeholder-oriented Assessment Tool for Organizational Excellence and CSR

The European Corporate Sustainability Framework (ECSF) is, among other concepts, based on a phase-wise development approach as described by Clare Graves' Levels of Existence Theory. As much as corporate sustainability has a sequence of adequate interpretations, aligned with each development level, also the notion of business excellence can be defined at multiple levels, as this paper demonstrates. Furthermore, the authors analyze the current EFQM Excellence Model for particular biases towards various development levels and suggest a new and innovative two-step approach to assessing organizational performance with respect to organizational excellence (OE) and corporate sustainability. According to the organization's ambition, the assessment is either limited to a shareholder approach, mainly focusing at optimal usage of resources, or it also includes an additional assessment format based on the stakeholder approach, with specific reference to the organization's performance on the financial, social and ecological bottom line. This paper demonstrates the need and feasibility of an EFQM-Based assessment tool with a combined focus on corporate sustainability and OE.     

Managing Conflict in Software Development Teams: A Multilevel Analysis

For a new product development (NPD) organization, a little conflict can be a good thing. Healthy disagreements can push project team members or different functional groups in an organization to pursue more in-depth, insightful analysis. This type of creative tension can help to engender an environment that encourages innovation and thus keeps NPD efforts free from the business-as-usual doldrums. However, management must ensure that conflict remains on a healthy level. David H. Gobeli, Harold F. Koenig, and Iris Bechinger note that conflict must be managed not only to increase the satisfaction of project team members, but also to achieve strategic project success. To provide better understanding of the important issues in conflict management, they examine the effects of three conflict factors on software development project success: context, conflict intensity, and conflict management style. Using survey responses from 117 software professionals and managers, they develop a multi-level framework of success versus conflict for team-based, software development projects. Within this framework, they examine context, conflict intensity, and conflict management approaches at the team and organization levels. For the participants in this study, unresolved conflict has a strong, negative effect on overall software product success and customer satisfaction. Project team member satisfaction decreases substantially with higher intensity conflict at the organization level, and even more strongly at the project level. For the respondents to this study, the combined effects of conflict intensity and conflict management style on project success are significant, but they are not as great as the combined effects of such context variables as company goals, group dynamics, and management support. Two conflict management styles—confronting and give and take—have beneficial effects on success at the organization level for the firms in this study. Smoothing, withdrawal, and forcing all have negative effects, although only forcing has a statistically significant negative effect. In general terms, the results suggest that management should guard against frequent use of the dysfunctional management styles—withdrawal, smoothing, and forcing. The results suggest that emphasis on confrontation—that is, true problem solving—is essential at the project level, even if a give-and-take style is better tolerated at the organization level.     

Impact of Religion on Halal Meat Consumption Decision Making in Belgium

This study investigates the determinants of halal meat consumption within a Belgian Muslim migration population using the theory of planned behavior as a conceptual framework, with a focus on the role of self-identity as a Muslim and acculturation in the host country. Cross-sectional data were collected through a survey with 367 Muslims mainly originating from North Africa and living in Belgium. Findings reveal that in general, a positive health attitude toward halal meat predicts the intention to consume halal meat among Muslims. Perceived lack of safety measures or poor belief in the safety controls are shown to be potential barriers preventing Muslim consumers from eating halal meat. Low acculturated Muslims rely strongly on their positive personal attitude toward the health status of halal meat, whereas high acculturated Muslims rely on health attitude, animal welfare attitudes, and safety when intending to consume halal meat. Muslims with a high Muslim self-identity intend to eat halal meat because they believe that it is healthy whereas Muslims with a low Muslim self-identity are rather influenced by religious peers, together with their personal health attitude and availability concerns.     

Disparate satisfaction scores? Consider your customer’s country-of-origin: a case study

Although post-transaction surveys (i.e. trailer calls) allow service organizations to better understand their customers, these surveys inherently assume that all customers have the same service expectations of the organization’s service quality. This research reveals that telecommunications customers from different countries of origin have different service expectations; thus, post-transaction surveys based on this assumption can be flawed. We conduct in-depth interviews with recent immigrants in Israel, as well as local customers, to evaluate their expectations of their remote (i.e. telephone) service recovery encounters. Interviews included customers from each of the three primary regions from which they originated: Israel (home), former Soviet Union, and Ethiopia. The data show that the organization’s customers have vastly different expectations of how the firm should handle a called-in service failure, which influenced their post-transaction survey scores. Organizations must realize that their customers have varying service expectations due to cultural influences, which in turn affect their post-transaction survey scores.     

Formal school or Koranic school? Determinants of school type choice in Senegal

This paper uses data from a novel household survey from the northernmost region of Senegal, Saint-Louis, in order to jointly analyse enrolment in formal and Koranic schools. The data-set includes detailed information on the education and current enrolment status of all household members. In the sample, 20% of children aged 6–14 are not enrolled in any type of school, while the majority (43%) are enrolled in both a formal and a Koranic school. Multinomial logit techniques are employed to jointly analyse enrolment in formal and Koranic schools. Specifically, these models allow for the possibility that a child combines formal and Koranic schooling. Results indicate that younger children and boys seem to favour Koranic schools, while older children and girls are more likely to attend a formal school. These results contribute towards explaining gender equality in Senegalese primary education that stands in sharp contrast to a general disadvantage of girls in other West African countries.     

A Comparative Study of Performance Between Operators With Work Discontinuity and Without Work Discontinuity

In situations where discontinuity in operation occurs, specifically in a country where coontractualization has an increasing trend, the performance level of operators after the work break is of great interest. Existing studies have found that the performance of an operator declines after her operation is completely stopped. However, when the operator performed other tasks （may it be similar or not from her previous task） during the work break, the performance after the work break seems to be affected at different level. Contractual and regular operators from a semiconductor and textile company were considered to replicate a discontinuous and continuous operation. The processing times of contractual workers before and after several months of work break were compared. Two types of work break were seen to have significant effect on an operator＇s performance after the work break, Type 1： 0% to 40% similarity from previous task and Type 2： 40% to 97% similarity from previous task. One can find that when 21% of tasks performed during the work break are similar to the operator＇s previous task, there would be no change in her performance upon returning. On the other hand, a 5% decline in performance was observed after work break type 1 and an 8.54% improvement after work break type 2. Also, a remission rate of 18% from end of stint 1 to start of stint 2 under work break type 1 was seen, while 8% for work break type 2. This may also be true to other industries. Thus, further study is suggested.