The role of contextual factors in relationship commitment of buyers to foreign suppliers: A survey of Korean importers

Businesses engaged in the importing of different products and services encounter suppliers with wide ranging backgrounds in terms of their size, cultural experiences, and duration of relationship. In this study, we investigate the effects of such contextual variables on the importers' relationship commitment to their foreign supplier. The hypotheses are tested using data collected from 144 Korean importers. Results indicate that both cultural similarity and type of product (consumer vs. industrial) do not impact the Korean importers' relationship commitment. However, their interaction is significant; cultural similarity matters for consumer products but not for industrial products. It is found that Korean importers tend to be more committed to larger suppliers and to those exporters with whom they have been having longer relationships. Implications for managers, limitations and suggestions for future research are provided.     

The influences of transaction history and thank you statements in service recovery

A certain number of service failures are inevitable in the hotel business. In a scenario-based experiment, using an Internet-panel sample of 166 subjects, this study finds that: (1) those guests with a long transaction history are more satisfied with a recovery initiative and more willing to return than those with a short transaction history; (2) those guests who are thanked for voicing their complaints are more satisfied with the recovery initiative and more willing to return than those who do not receive a thank you statement; and (3) receiving a thank you statement while voicing a complaint might have a greater positive impact on the satisfaction of guests with short transaction histories than on guests with long transaction histories. The managerial and research implications of these findings are discussed.     

Integration of Long-Term Interest Rates: Empirical Evidence for G7 Countries

Abstract

This article investigates the fractional cointegration relationship between long-term interest rates of G7 countries over the period from 1990:01 to 2010:04 by estimating the cointegrating regressions for possible bivariate, trivariate and four-variate subsystems as well as the full system. The obtained results indicate that long-term interest rates are fractionally cointegrated for bivariate subsystems of Canada–France, Canada–Japan and Canada–UK and four-variate subsystem of Canada–USA–France–UK, implying integration.     

Exploring the performance effects of visible attribute diversity: the moderating role of span of control and organizational life cycle

Research on how cultural diversity – especially visible attributes such as race and gender – impacts organizational performance remains practically nonexistent. We examine the effect of racial diversity and gender diversity on firm performance utilizing a contingency framework. Empirical findings from a field study support the hypothesized contingent effects of an organization's structure, specifically managerial span of control, on both racial and gender diversity's pre-assumed benefits. In addition, the study highlights the role of life-cycle stage when modelling the diversity–performance relationship. Future research directions and managerial implications are discussed.     

Entrepreneurship and indigenous enterpreneurs in religious tourism in India

This paper demonstrates how indigenous religious entrepreneurs drive religious tourism in a non‐western context. Building on the case study of Vrindavan, an emerging religious tourism destination in India, it explains religious tourism as a natural progression of traditional pilgrimage economy, where entrepreneurship springs from socio‐cultural and ritual exchanges and knowledge of religious protocols and procedures between indigenous religious functionaries and visitors. Using religious hegemony, social status and networks, religious entrepreneurs innovate, develop new products and expand the cultural economy of rituals and performances to suit the demands of the burgeoning tourism. The tendency to consider such entrepreneurship as ‘informal’ not only exempts them from most regulations and legal responsibilities but also undermines their contribution in maintaining the ‘religious’ — the most important resource in religious tourism. Copyright © 2010 John Wiley & Sons, Ltd.