Strategic manoeuvres and impression management: communication approaches in the case of a crisis event

This historical study examines the actions of the Australian former asbestos company, James Hardie, when faced with a potentially ruinous corporate scandal between 2001 and 2007. The company became vilified as public awareness grew of the damage to public health its use of asbestos had caused. In response, it set-up a knowingly underfunded compensation fund supported by a strategy of misinformation and denial. Its actions are analysed using Oliver’s typology of strategic responses and theories of crisis management and crisis communications, providing insights into the company’s motivations for adopting strategies that took it to the brink of financial collapse.     

Urbanization and start-up rates in different geographies: Belgium,the Netherlands,and Sweden

This study addresses the mediating role of settlement patterns in the relationship between urbanization and start-up activity. Places do not operate in a vacuum and to understand the effect of “own” density on start-up patterns, we need to account for the urban spillovers or borrowed size that they may experience from other places nearby. The results can explain the empirical ambiguity in the relationship between urbanization and start-up patterns: the relationship between urbanization and start-up rates becomes more similar between countries when controlling for country-specific settlement patterns by including a spatially lagged urbanization variable and variables measuring the distance to urban centers. Accounting for the relative location of places and relevant sorting effects, we find that “own” density has a consistently negative effect on start-up activity. Yet, access to other places has a generally positive effect. This implies that nearby regions profit from the advantages offered by urban environments without having to deal with the costs involved.     

Migration and remittances in island microstates: a comparative perspective on the South Pacific and the Caribbean

For several decades there has been extensive migration from the small island states of the South Pacific and the eastern Caribbean to metropolitan countries, resulting in absolute population decline in some states and new social, economic and political relationships between these island regions and distant worlds. Early research on the consequences for island development of return migration and remittances dwelt upon the unproductive nature of expenditures and the various problems return migration and remittances cause. Questioning this view, a new conceptualization of the influences of migration, circulation and remittances on recipient families, communities and societies in the island states of the South Pacific and the Caribbean is presented. Regional similarities and differences are recognized, yet commonalities of island microstates’ experiences emerge. Remittances are a very significant private transfer of capital and return migrants represent people endowed with human capital, capable of enriching the social and cultural capital stocks of their island communities. In both insular regions, the consolidation of transnational linkages emphasizes the significance of diaspora relations for migrant households at home and abroad and offers some prospects for sustainable development, beyond those offered solely by domestic economic opportunities. Depuis plusieurs décennies, une migration considérable s’est développée des petites îles états du Pacifique du sud et des Antilles de l’est vers les pays métropolitains. Le résultat est un déclin du nombre absolu de la population dans certains de ces états et de nouvelles relations sociales, économiques et politiques entre ces régions des îles et les mondes éloignés. Les premières recherches sur les conséquences pour le développement des îles de la migration de retour et des envois de fonds insistaient sur la nature improductive des dépenses et sur les différents problèmes causés par la migration de retour et les envois de fonds. Questionnant ce point de vue, nous présentons une nouvelle conception des influences de la migration, de la circulation et des envois de fonds sur les familles qui en bénéficient, sur les communautés et sur les sociétés des îles états du Pacifique du sud et des Antilles. Bien que les similarités et des différences régionales soient reconnues, des points communs dans les expériences des micro‐états émergent. Les envois de fonds sont un tranfert privé de capital très significatif et les émigrants qui reviennent sont dotés de capital humain, capables d’enrichir le domaine social et culturel de leurs communautés des îles. Dans les deux régions insulaires, la consolidation des liens transnationaux démontre la signification des relations de la diaspora pour les familles migratrices chez elles et à l’étranger et offre des possibilités de développement durable au‐delà de ceux offerts uniquement par les opportunités économiques intérieures.     

Food Fraud and Risk Perception: Awareness in Canada and Projected Trust on Risk-Mitigating Agents

During the past few years, food fraud has become a source of concern for consumers in many parts of the world. Major cases of food fraud have been found in Canada in recent months, including the Mucci case, in which Mexican tomatoes were sold as Canadian, as well as the case of a poultry farmer selling nonorganic chicken as organic. The authors aim to assess the level of awareness and trust among Canadian consumers in relation to fraudulent and counterfeit food products. This exploratory study is meant to establish latent determinants on consumers’ risk perception of food fraud in general. These determinants include education, income, geographical region, age, sex, and health-related predisposition such as food allergies and intolerances. To this end, a random survey was conducted across Canada in January 2017. A sample size of 1088 was used for this study. Findings indicate that older, more-educated consumers generally feel more vulnerable, to various degrees, than do other consumers. Consumers who are aware and have experienced food fraud previously are likely to trust other consumers as risk-mitigating agents more so than public regulators or industry. Several limitations are presented, and future research paths are suggested.     

The Scottish Highland Games: evolution,development and role as a community event

This article provides an in-depth review of the Highland Games as an event that has achieved worldwide recognition, staged not just in Scotland but across the globe where Scottish Diasporas exist, although the focus here is on Scotland. Highland Games events are complex to categorise and conceptualise considering their multi-layered nature and scope, encompassing a multitude of activities each based on diverse local histories and traditions. The article commences with a detailed historical analysis of the Highland Games in Scotland to illustrate the distinctiveness and uniqueness of this type of event. A review of the event literature follows to illustrate the complexities and problems that conventional event typologies pose for seeking to classify or categorise the Highland Games, emphasising the community basis of such events as a starting point for understanding this phenomenon. The article reports the results of an empirical study of Highland Games events in Scotland and addresses a number of the current concerns and debates associated with the staging of Highland Games, including the challenges that non-profit Games organisations face in continuing the community tradition of event hosting. One particular issue that features is an acknowledgement of the dangers posed by the more commercial priorities of contemporary event management to the rich cultural heritage that underpins the Highland Games which could easily become neglected or even eradicated through more professional organisation.     

The rise of the Arabian Gulf carriers: An insight into the business model of Emirates Airline

Middle Eastern airlines are changing the dynamics of international aviation as Emirates, Qatar Airways and Etihad Airways are quickly emerging as the new global challengers. The region’s airports are also undergoing a rapid transformation to remain in line with the exponential traffic growth that is forecast. This paper examines the relentless growth of Emirates, and investigates the various strategies that underpin its core competencies, which are responsible for its 20 years of consecutive profitability. The paper establishes that the underlying formula for Emirates’ success is largely attributed to its hub and spoke operation, competitive cost structure and the strong leverage of its brand.     

The impact of customer satisfaction on CEO bonuses

In this study, we build on prior research in marketing and executive compensation to show that customer satisfaction is a significant determinant of CEO bonuses. Findings demonstrate that the success of CEOs in managing customer satisfaction has a direct, personal, and economic impact in the form of their annual bonus awards. Our study contributes to research on the use of customer satisfaction information, marketing accountability, and marketing’s board level relevance. Our research also extends marketing theory by pointing to a previously unexamined role for marketing performance metrics.     

Produce Retail Price Volatility and Perceptions in the Canadian Market: Nutrition Security Variances

Nutrition security has been studied but rarely in the context of a developed economy. Furthermore, few studies have looked at how fluctuating produce process may influence nutrition security and how consumers cope with abrupt macro-economic changes. Between 2014 and 2015, Canadian consumers saw produce prices jump by more than 25% in a year in some cases. This exploratory survey looks at socioeconomic factors and evaluates how price increases influence produce consumption and substitution. A total of 1007 respondents participated in a cross national survey over a two-week period. Results show that lower income households are more vulnerable than higher income respondents. Results also explore a few more behavioral factors such as where produce shopping occurs and how market data is gathered before purchases. Respondents who consult flyers and use apps are more likely to behave rationally and cope with changing prices. Some limitations are presented. And finally, future research thrusts related to produce price fluctuations and nutrition security are suggested.     

The Role of Baseline Physical Similarity to Humans in Consumer Responses to Anthropomorphic Animal Images

While humans have a long history of anthropomorphizing animals and the use of animal imagery in the marketplace and popular culture is commonplace, the phenomenon has received little attention. This research investigates the role of how consumers respond to anthropomorphic portrayals of animal mascots that differ on their baseline physical resemblance to humans. In order to test this assertion, an experimental study was conducted with 62 undergraduate participants from a large state university in the Northeastern United States. Results from the study indicate that evaluations of anthropomorphic portrayals of animals with a lower baseline physical similarity to humans are less favorable than nonanthropomorphic portrayals. In contrast, evaluations of anthropomorphic portrayals of animals with a higher baseline physical similarity are more favorable than nonanthropomorphic portrayals.