Poor Personnel Practice In the Hotel and Catering Industry: Does It Matter?

Liz Price, who is a Senior Lecturer in Human Resource Management in the School of Hotel and Catering Management at Oxford Brookes University, reviews the evidence suggesting that personnel practice in the commercial sector of the UK hotel and catering industry tends to be poor. In particular, she presents the findings of her own recent surveys which demonstrate that few hospitality employers meet all of the basic requirements set by employment legislation and that managers/proprietors are poorly advised/trained about ‘good practice’. She argues that poor personnel practice is of concern because, ultimately, it threatens UK success in tourism and hospitality markets as well as providing only low quality employment for many people.     

Antecedents of flow in retail store shopping

“Flow” has been established as a critical determinant of an online shopping experience. Online consumers with flow experience tend to be less price-sensitive and to have favorable attitudes and high re-patronage intention. As retail stores account for 90% of retail sales, it is important to advance our knowledge of flow theory in physical retail stores. However, the antecedents (navigational challenge, web skill) derived from the extant online flow literature are not applicable to in-store shopping. To fill the void, the two objectives here are (1) to provide a theoretical foundation to develop the antecedents (challenges and skills) associated with in-store shopping, and (2) to examine their impacts on consumer flow experience (concentration, control, and enjoyment) and subsequent future shopping intentions. The results will advance the literature of flow and offer helpful suggestions to retail marketing.     

Ebb and flow: Structural and spatial change in Victoria's brewing industry, 1870–1900

The brewing industry has undergone profound structural and spatial change over the last 150 years. We examine how consolidation began in Victoria's brewing industry using a historical GIS approach. We argue that industry restructuring was shaped by four interlocking dynamics between 1870 and 1900: (1) structural economic change; (2) railway development; (3) technological innovation; and (4) regulatory reform. We show that the ebb and flow of these interacting dynamics generated a non-linear process of change. Similar to North America and Europe, the industry became highly concentrated. However, this process was complicated by local factors such as climate, economy, and distance.     

将《社区再投资法》扩展到所有金融机构

《社区再投资法》（CRA）的颁布是为了解决少数族群和低收入社区没有得到银行公正和充分的服务这一事实,这些银行已经成为1929年大萧条以后美国政府金融安全网的受益者。2008年,联邦政府扩大其安全网,把投资银行、经纪人以及其他金融机构包括进来．并通过必要的举措稳定全球金融市场。本文的主要前提是：要想获得联储贴现窗口,投资银行、经纪人以及其他金融机构必须遵守新的《社区再投资法》。要恢复我们对美国金融体系的信心和经济的健康,必须使所有美国人能公平地获得全方位的金融服务。     

Buyer, Beware Shopping Laws

The centuries-old tradition of 'caveat emptor' has come under a barrage oi mternationist legislation from governments of all political persuasions Christiona Fulop (right), Professor of Marketing at the City of London Polytechnic, examines the growing state interference in retailing, and argues for reform to remove rigidities in the market and restore consumer choice     

The Costs and Benefits of a'Duty to Trade Fairly'

Christina Fulop of the City of London Polytechnic reviews the'duty to trade fairly'which has been introduced to increase consumer protection and claims that it will not have the desired effect.     

Impact of travelers' consumer ethnocentrism on purchase and behavior intention: moderating effect of implicit prejudice

This study investigated the effects of rigid thinking, ideology, and explicit and implicit prejudices on consumer ethnocentrism. Explicit and implicit prejudices significantly affected consumer ethnocentrism, but not travel behavioral intention. Among the three variances—Asian–European American, skin tone, and Arab-Muslim Implicit Association Test (IAT)—used as implicit prejudice control variables, only implicit prejudice regarding Arab-Muslim names significantly affected travel product purchase intention and travel behavior. The results revealed that consumers with strong consumer ethnocentrism are likely to avoid purchasing overseas travel products. These findings suggest the introduction of customized tourism marketing methods in countries with strong ethnocentrism.     

Enacting the internet and social media on the public sector's frontline

Recognising their growing role in public services, this article draws on the notion of ‘enactment’ to argue that the internet and social media (I&SM) need to be understood in particular institutional, organisational and social contexts. Focusing on street‐level bureaucrats who deliver frontline services, we explore efforts to integrate I&SM into youth work with clients who are thought to be ‘digitally savvy’ but also in need of protection from the ‘online world’. As clients can be vulnerable and trust is a key relational component, organisation–practitioner–client boundaries are complex and under continuous renegotiation. However, the layering of new virtual channels of interaction adds extra complexity. This change necessitates the development of innovative routines, practices and protocols, but these are being developed in a wider social context where the norms of using social media have not caught up with practice and the use of these tools is still often surrounded by moral panic.