The Impact of Social Capital on the Start‐ups' Performance Growth

This paper analyzes the development of strong and weak ties of social capital between a start‐up and its main customers and its impact on the growth of the start‐up's economic and innovative task performance outcomes. Results confirm that there are different configurations of social capital able to influence the start‐up's performance growth during its life cycle, which are contingent on the selected measures of task performance outcomes. Our findings can offer some interesting reflections in the field of social capital, entrepreneurship, and performance research, raising critical strategic implications for start‐ups in terms of opportunities, resources, and governance.     

Chinese banking system： Peculiarities in a comparison with Italian case

The analysis of principal data on Chinese banks highlights how they are exposed to credit risk, primarily generated from loans to public companies. Chinese banks have a good capital provision; The analysis of economic data describes a system oriented towards relationship lending; The average profitability per employee shows wide margins of improvement in terms of efficiency and technological equipment. The comparison with the case of Italy, which like China can be considered an economy heavily oriented to banking intermediation, it is useful to highlight some peculiarities of the Chinese banking system.     

Tourist satisfaction and the souvenir shopping of domestic tourists: extended weekends in Spain

The satisfaction dimensions of domestic tourists when buying souvenirs are studied in relation to the overall satisfaction of the same tourists, a theme that has received little attention in the prior scientific literature. The research data were gathered from interviews with domestic tourists visiting Seville over an extended weekend. The results show that souvenir shopping satisfaction consists of four factors: internal attraction, service differentiation, service provision and external attraction. The last two, moreover, influence the overall tourist satisfaction rates. A discussion of these results and their implications help contribute to a better understanding among both scholars and practitioners of tourist satisfaction.     

Franchising: the dilemma between standardisation and flexibility

Both standardisation and flexibility are naturally linked to franchising and the balance between them has become an important research issue. Literature states that cost minimisation, brand image and innovation are the main reasons that push towards standardisation, while flexibility is claimed (for those that advocate for it) in order to achieve a higher adaptation to local markets and enhance franchisees’ entrepreneurial attitudes. This research will focus on the computer retail sector to find out how franchise networks in services settle this dilemma. Here, franchisors have decided to focus on economies of scale and strong common corporate image as key goals and thus allow franchisees to be flexible with any other variables that do not affect their main objectives, mainly by adding a complementary product and services portfolio. Results suggest that those resources and capabilities which sustain a competitive advantage are more susceptible to being standardised in franchising, opening an interesting research line through the Resource-Based View.