Following the breadcrumbs: An analysis of online product review characteristics by online shoppers

Consumer-generated product reviews are a driving force behind online purchases; at the same time, unfavorable reviews can discourage interested online shoppers and eventually hurt the brand. The objective of this exploratory study was to analyze a diverse range of characteristics and the valence of online product reviews that would aid in responding to customer dissatisfaction. Product reviews (N = 1982) from Amazon.com were collected and content analyzed. Some of the key findings include the following: (a) price was the most commonly discussed product feature; (b) online shoppers found two-sided reviews to be most informative, contradicting the commonly held assumption that negative reviews were more informative and diagnostic in nature; and (c) ‘no action’ was the most common end action across two-sided and negative reviews, indicating that varying levels of dissatisfaction might not always lead to a negative end action. Implications for marketers are discussed.     

Estimating GARCH volatility in the presence of outliers

GARCH volatilities depend on the unconditional variance, which is a non-linear function of the parameters. Consequently, they can have larger biases than estimated parameters. Using robust methods to estimate both parameters and volatilities is shown to outperform Maximum Likelihood procedures.     

Universities and global competition for graduate students: scenarios for Latin America

The purpose of this paper is to lay out future scenarios related to the impact of the intensification of competition between universities and research centres of OECD countries on the stocks and flows of university graduates in Latin America. In conditions of intensified competence, it is possible that the ways in which Latin American countries, universities and university professionals participate in the processes of international mobility will change significantly. This paper proposes different scenarios, combining hypotheses about the global dynamics of skilled mobility and migration of graduate students (conditioned by the behaviour of the demand in developed countries), about their main impacts on Latin America, and about the responses that Latin American governments and universities could make to face this process.     

Estimating Consistent Border Effects in Gravity Models with Multilateral Resistance

We suggest a modification of the Anderson and van Wincoop gravity model that relies on trade friction parameter estimates that are robust to the correlation of trade friction variables with any country‐specific unobservable variables. This leads to significantly different US–Canadian border effects as compared to the original approach.     

Spatial Metrics of the Technological Transfer: Analysis and Strategic Management

The Triple Helix thesis states that research laboratories and universities can play an enhanced role in innovation in increasingly knowledge-based societies. In fact the locus of industrial innovation is shifting towards networks focused on technological transfer from public research laboratories to firms. This scenario presents challenges for investigating the new behaviour of research laboratories and the measurement and evaluation of their scientific and technological activity. This study analyses how the variable ‘space’ affects an important activity carried out within these laboratories: the technological transfer. The purpose of this research is to: (1) construct indicators, called sensors, starting from the geographical neo-classical approach based on physical distance, for measuring and studying the spatial dynamics of technological transfer;(2) apply the metrics to case studies using data from three institutes of the Italian National Council of Research operating in an industrialised region in the north-west Italy. The sensors are useful for understanding the spatial behaviour both of the technological transfer process, and the strategy of research laboratories. Some management implications conclude the research.     

Comment on “On the Uniqueness of Stable Marriage Matchings” [Economic Letters 69(1):1–8, 2000]

We prove with the help of a counterexample that Lemma 6 and Corollary 7 from Eeckhout (2000) are incorrect.     

The technological capabilities of nations: The state of the art of synthetic indicators

Composite synthetic indicators of the technological capabilities of nations have been used more frequently over the last years becoming a sort of Olympic medal table of the innovation race. The European Commission, specialised United Nations Agencies, the World Bank, the World Economic Forum, and individual scholars have developed several of these measurement tools at macroeconomic level. All these indicators are based on a variety of statistical sources in order to capture the multidimensional nature of technological change. This paper reviews these various exercises and: i) it brings into light the explicit and implicit assumptions on the nature of technological change; ii) it discusses their pros and cons; and iii) it explores the consistency among the results achieved. Most of the final rankings at the country level are fairly consistent, but significant discrepancies for some nations emerge. The value of synthetic indicators of technological capabilities for public policy, company strategies and economic studies is finally discussed.     

Are two interviewers better than one?

How many interviewers per job applicant are necessary for a company to achieve the highest hit rate? Are two better than one? Condorcet's Jury Theorem and the “wisdom of the crowd” suggest that more is better. Under quite general conditions this study shows, surprisingly, that two interviewers are on average not superior to the best interviewer. Adding further interviewers will also not increase the expected collective hit rate when interviewers are homogeneous (i.e., their hits are nested), only doing so when interviewers are heterogeneous (i.e., their hits are not nested). The current study shows how these results depend on the number of interviewers, their expertise, and the chance of free riding, and specify the conditions when “less is more”. This analysis suggests that the best policy is to invest resources into improving the quality of the best interviewer rather than distribute these to improve the quality of many interviewers.