Consumers’ subjective and objective consumerism knowledge and subsequent complaint behaviour concerning consumer electronics: a South African perspective

Although there is immense international support for consumer protection, the notion exists that consumer protection can only exist in developed countries with ample fiscal resources and expertise to properly act in the interest of consumers. This conception leaves consumers in emerging and transitional economies in a difficult position as these economies indeed generally lack sufficient funding and the required capacity to educate consumers on their rights. With the South African Consumer Protection Act that came into effect in 2011, South African consumers can now claim to be among the best protected consumers in the world. However, many consumers are still not aware of their consumer rights, and do not have the necessary knowledge to pursue redress when they are dissatisfied. The objective of this research was therefore to explore and describe the relationship between consumers’ knowledge of consumerism (consumer protection) and their consumer complaint behaviour (CCB) concerning their dissatisfaction with a technologically advanced product, in this case, a consumer electronic product. This study attempts to differentiate between subjective consumerism knowledge and objective consumerism knowledge and by extension the measures used. In addition, we explored and described the relationship between demographic variables and levels of subjective and objective consumerism knowledge as well as the combined effect of the two types of knowledge on CCB. The findings revealed that the respondents had a reasonable level of subjective consumerism knowledge relative to a low level of objective consumerism knowledge. No significant relationship was found between subjective consumerism knowledge and demographic variables. However, the factors of race, gender and level of income were related to objective knowledge. A higher level of subjective knowledge could be associated with public action. Respondents with reasonable levels of objective knowledge were also better equipped to take private and public action. CHAID (Chi‐Square Automatic Interaction Detection) analysis highlighted that a combination of subjective and objective knowledge was the best predictor of taking public action only and of taking both private and public complaint action. The study has implications for policy makers, consumer protection organisations, retailers and the individual consumer. Our approach to measuring knowledge of consumerism could possibly be applied in other emerging contexts where consumers generally lack awareness of consumer protection.     

Seguridad social y rendimiento empresarial. El caso de las pymes vietnamitas

Se investiga cómo la provisión de cobertura social –un factor clave de la formalidad– afecta al rendimiento de las pymes en Viet Nam. Con datos censales de todas las empresas declaradas de 2006 a 2011, los autores encuentran que las que aumentan su cobertura social en un 10 por ciento experimentan un aumento del ingreso por trabajador del 1,4 al 2 por ciento y un incremento del beneficio de hasta el 1,8 por ciento, dependiendo del tiempo de supervivencia. Sin embargo, dado el desfase entre la «inversión» y sus retornos (mejora del rendimiento), medidas como la subvención de las cotizaciones iniciales podrían incentivar la participación en los regímenes obligatorios.     

Food fight! Immigrant Street Vendors,Gourmet Food Trucks and the Differential Valuation of Creative Producers in Chicago

Immigrant street vendors in Chicago have fought for decades without success to change the restrictive and punitive city ordinance governing their work. The failure of the immigrant street vendors stands in marked contrast to the successful efforts of gourmet food truck entrepreneurs, who within only two years convinced the Chicago City Council to pass an ordinance permitting their work. The differential regulation of street vending reveals how local politicians use the rhetoric of the ‘creative’ city to justify building a city that appeals to young urban professionals, while simultaneously marginalizing the possibilities of working‐class immigrants to shape the city to their desires. This article aims to add to the literature on the politics of the creative class by demonstrating how discourses of creativity and entrepreneurialism get mobilized by competing interests, and how racial‐ethnic attitudes become integral to these discourses. The contrasting experiences of the vendors force us to ask: Why is the creativity of food truck entrepreneurs valued over the creativity of street vendors when, according to Richard Florida, creative class cities are supposed to be tolerant and immigrant‐friendly? Whose ‘creativity’ gets to be part of the ‘creative’ city? I draw on interviews with street vendors and a discourse analysis of media coverage of vending debates.     

A panel study of labour supply and taxes in Denmark

The labour supply of Danish married couples is estimated on a longitudinal sample of about 3000 Danish couples observed over the period 1980–86. The influence of the progressive tax system and the effect of the unemployment insurance system are evaluated. The definition of unemployment in labour-supply functions is discussed, and two separate models are estimated where unemployment is considered either completely voluntary or completely involuntary. The wage elasticity and the supply effects of tax reduction are estimated to be positive, but numerically small for both men and women.     

Household labour supply in Britain and Denmark: some interpretations using a model of Pareto Optimal behaviour

This paper analyses the labour supply behaviour of households in Denmark and Britain. It employs models in which the preferences of individuals within the household are explicitly represented. The households are then assumed to decide on their labour supply in a Pareto Optimal fashion. Describing the structure of the household decision in this way allows preliminary results to be obtained on the internal weighting of utilities within the household.     

Currency substitution and seignorage in eastern europe

Economic and political uncertainty, high inflation and liberalization of foreign exchange restrictions have encouraged substantial currency substitution in the economies in transition. This paper presents empirical evidence on currency substitution in four Eastern European countries in transition: Poland, Hungary, Romania and Bulgaria. It is shown how currency substitution affects money demand and by that seignorage revenues. The empirical estimates of the money demand functions are used to calculate the seignorage maximizing rate of inflation in the economies in transition.     

UPLIFTING THE RACE THROUGH DOMESTICITY: CAPITALISM,AFRICAN-AMERICAN MIGRATION,AND THE HOUSEHOLD ECONOMY IN THE GREAT MIGRATION ERA OF 1916—1930

Abstract

The transformation of African Americans into a working-class population began during the World War I Great Migration era. In response to the rise in racial intolerance and the urgency of migrants’ needs, the Pittsburgh Urban League was formed in 1918 in Pittsburgh, Pennsylvania. Using a historical case study, this article suggests that the League attempted to promote domesticity among married migrant women for the purpose of racial uplift. This paper examines the implications of this strategy for migrant households and Pittsburgh industry. The study explores the relationship between patriarchy and capitalism in the formation of working-class families by discussing the role of racial ideologies in this process. The author argues that studies of white women’s domesticity and reproductive labor also must address the ways in which race has affected their incorporation into capitalist class systems in countries where race is a central organizing feature of the political economy.     

Congruence between technology and compensation systems: implications for strategy implementation

This paper examines the interactive relationship between the use of integrated manufacturing and compensation practices in predicting several aspects of plant performance in the concrete pipe industry. We predicted that compensation practices reinforcing collective effort, teamwork, and flexibility (team incentives and skill-based pay) enhance the effectiveness of integrated manufacturing systems (total quality management and advanced manufacturing technology), while practices inhibiting cooperation and teamwork among employees (individual incentives and seniority-based pay) impede it. Results provide moderate support for the congruence model across several measures of plant effectiveness (labor hours per ton, lost-time accidents, perceptual performance, and customer satisfaction). Implications of the research are addressed. Copyright © 2001 John Wiley & Sons, Ltd.     

Psychology, Behavioral Economics, and Public Policy

Economics has typically been the social science of choice to inform public policy and policymakers. In the current paper we contemplate the role behavioral science can play in enlightening policymakers. In particular, we provide some examples of research that has and can be used to inform policy, reflect on the kind of behavioral science that is important for policy, and approaches for convincing policy-makers to listen to behavioral scientists. We suggest that policymakers are unlikely to invest the time translating behavioral research into its policy implications, and researchers interested in influencing public policy must therefore invest substantial effort, and direct that effort differently than in standard research practices.