Student ratings of teaching effectiveness: What the research reveals

Over the years, evaluation of teaching effectiveness has been a significant issue facing faculty and administrators of accounting programs. This paper examines prior research on the validity and reliability of the most commonly used evaluation method, student ratings. The reviews purpose is to provide accounting educators with an understanding of the major research findings as well as their implications. The extent to which these findings can be generalized to an accounting program setting is a question that should be addressed by future research studies.     

Small island tourism—the case of Zakynthos,Greece

The impact of uncontrolled tourism on a small island economy and ecosystem can be dramatic. Zakynthos shares this potential problem with many other Greek and Mediterranean islands. The problems of Cyprus. for example, are illustrated in the accompanying case study in the issue. Penny Marinos of the Greek Ministry of National Economy discusses the benefits and dis-benefits that tourism has had and will have on the economy and environment of Zakynthos, and proposes management and planning strategy for the future.     

Reviews

“Urban unemployment”

Hasluck, C., 1987: Urban Unemployment: Local labour markets and employment initiatives. London, Longman, £6.95 paper.

“Property and industrial development”

Fothergill, S., Monk, S. and Perry, M. 1387: Property and Industrial Development London: Hutchinson, £12.95 paper.

“High-tech”

Breheny, M. J. and McQuaid, R. W. 1987: The Development of High Technology Industries: An International Survey. London: Croom Helm, £35.00.

Monde, C. (ed), 1986: Science Parks -- Their Contribution to Economic Growth. Birmingham: UK Science Parks Association, £15.00 paper.

“American perspectives”

Bergman, Edward M. Editor 1986: Local Economies in Transition: Policy Realities and Development Potentials. Durham, NC: Duke University Press, $40.00 cloth, $16.95, paper.

“Marginal regions”

O'Cearbhaill, D. and Cawley, M. (editors) 1986: New approaches to the development of Marginal Regions, 8th International Seminar on Marginal Regions in association with University College Galway, 3 Vote: no price stated.

“Training without jobs”

Finn, Dan 1987: Training Without Jobs:New Deals and Broken Promises:From Raising the School Leaving Age to the Youth Training Scheme. London: Macmillan £6.95.

“The coopera tive workplace”

Rothschild, J. and Whitt, A. J. 1986: The Cooperative Workplace: potentials and dilemmas of organizational democracy and participation. USA: American Sociological Association Rose Monograph Series, Cambridge University Press. No price stated.

“Opposition to plant closures”

Maunders, A. 1986: A Process of Struggle. Aldershot: Gower £20.00 cloth.

“Property data”

Investment Property Databank, 1987: The IPD Annual Review 1987 London, £45.

“Urban economic development”

Hausner.V. A. (editor) 1987: Critical Issues in Urban Economic Development. Volume II. Oxford: Clarendon Press, £22.50 hardback.     

Effects of an Employee Volunteering Program on the Work Force: The ABN-AMRO Case

One of the new ways used by companies to demonstrate their social responsibility is to encourage employee volunteering, whereby employees engage in socially beneficial activities on company time, while being paid by the company. The reasoning is that it is good for employee motivation (internal effects) and good for the company reputation (external effects). This article reports an empirical investigation of the internal effects of employee volunteering conducted amongst employees of the Dutch ABN-AMRO bank. The study showed that (a) socio-demographic characteristics from employee volunteers markedly differ from those of non-volunteers and community volunteers and (b) employee volunteering seems to have positive effects on attitudes and behavior towards the organization.     

The Relationship Between Leaders’ Group-Oriented Values and Follower Identification with and Endorsement of Leaders: The Moderating Role of Leaders’ Group Membership

In this article, we hypothesize that leaders who display group-oriented values (i.e., values that focus on the welfare of the group rather than on the self-interest of the leader) will be evaluated more positively by their followers than leaders who do not display group-oriented values. Importantly, we expected these effects to be more pronounced for leaders who are ingroup members (i.e., stemming from the same social group as their followers) than for leaders who are outgroup members (i.e., leaders stemming from a different social group than their followers). We tested our hypotheses in two studies. Results of a field study (N = 95) showed the expected relationship between leaders’ group-oriented values and followers’ identification with their leaders. A scenario study (N = 137) replicated the results and extended it to followers’ endorsement of their leaders. Overall, these findings suggest that displaying group-oriented values pays off more for ingroup than for outgroup leaders.     

The Combination Strategy to Optimal Target Selection and Offer Segmentation in Direct Mail

The optimization of direct mail activities generally focuses separately on the issues of target selection and the selection of the strongest offer. In this paper we propose a combination strategy of the two practices through a response model which makes target selection specific to an offer. This combination strategy promises significantly higher profits than does the typical two-stage strategy.     

Customer loyalty: Toward an integrated conceptual framework

Customer loyalty is viewed as the strength of the relationship between an individual’s relative attitude and repeat patronage. The relationship is seen as mediated by social norms and situational factors. Cognitive, affective, and conative antecedents of relative attitude are identified as contributing to loyalty, along with motivational, perceptual, and behavioral consequences. Implications for research and for the management of loyalty are derived. His research interests include consumer decision making, information processing, and consumer loyalty. He has published in theJournal of Consumer Research andAdvances in Consumer Research. His research interests are consumer information processing, persuasion cues in advertising, and international marketing. His articles have appeared in theJournal of Consumer Research, Journal of Marketing Research, Journal of Consumer Psychology, andCanadian Journal of Administrative Sciences as well as in a number of conference proceedings.     

Who Leads More and Why? A Mediation Model from Gender to Leadership Role Occupancy

Previous research has shown that female leaders lead slightly more effective than male leaders. However, women are still underrepresented in higher management. In this study, we seek to contribute to a deeper understanding of this paradox by proposing and testing an innovative model that integrates different research streams on gender and leadership. Specifically, we propose power motivation and transformational leadership as two central yet opposing dynamics that underlie the relation between gender and leadership role occupancy. We tested this model in a sample of 256 employees. Results provided support for the proposed relations. These findings contribute to a more detailed and comprehensive understanding for central dynamics that link gender and leadership role occupancy. Moreover, they provide important insights for interventions that are targeted at reducing the gender gap in leadership. We discuss the theoretical and practical implications of these findings.