This study illustrates that determinants of customer satisfaction in hospitality venues can be identified through an analysis of online reviews. Using text mining and content analysis of 42,668 online traveler reviews covering 774 star-rated hotels, the study found that transportation convenience, food and beverage management, convenience to tourist destinations and value for money are identified as excellent factors that customers booking both luxury and budget hotels consider important and for which the performance is much satisfactory to them. Customers paid more attention to, but were less satisfied with, bed, reception services and room size and decoration. Most determinants of customer satisfaction also showed a consensus over luxury versus budget hotels, except for factors referring to lobby and sound insulation. As per its findings, the article concludes by presenting theoretical and managerial implications. 相似文献
Organizations displaying best practices for attaining proactive sustainability targets at local level are of major importance as role models in the transition toward a sustainable transport system. This study summarizes results and conclusions from 20 municipalities in Sweden that have implemented the so called CERO analysis in order to adapt to future emission targets for travel. The overall aim of the study is to identify factors explaining why some municipalities are more successful than others in a benchmarking comparison.
The results indicate that commuting by car is by far the most dominant source of emissions, constituting on average 76% of total annual travel emissions (including both commuting and business travel). In order to reduce these emissions, travel planning programs within organizations must address both commuting conditions and business travel conditions to reduce car dependence for work travel, e.g., employees using private cars for business trips most likely also use their own cars for commuting. To identify potential success factors as regards emissions-efficient travel, three comparative statistical analyses were conducted: grouping municipalities with low emissions in relation to the total average; analysis of car commuters' willingness to change travel mode; and before-and-after analyses of municipalities implementing specific action plans. The results revealed that municipalities conducting follow-up studies 2 years after implementing travel planning programs all lowered their total CO2 emissions, by on average 10% during a 2-year period. Overall, these municipalities achieved redistribution to alternative travel modes but also reduced total travel mileage. 相似文献
The Dutch mandatory pension system consists of two parts: a public pay-as-you-go part that provides a minimum income to all Dutch inhabitants over age 64 and an occupation-specific capital-funded part that provides supplementary retirement income. The goal of this paper is to test for the effect of mandatory pensions on discretionary household savings. The data are drawn from the CentER Savings Survey. A result of the empirical analysis is that the impact of the public part of the Dutch pension system is not well identified. The occupational pensions have a significant negative impact on savings motives with respect to old age. The evidence on the effect on household wealth is mixed. 相似文献
The localization of human resources has been a major objective for many transnational corporations (TNCs) in the People's Republic of China (PRC). After a review of related literature and in-depth interviews with six TNCs, Wong and Law (1999) developed a model explaining the localization process in the PRC. Based on this localization model, this study empirically tested the antecedents of successful localization results of 139 TNCs in the People's Republic of China. Results showed that, (1) whether or not localization had been identified as an important goal, (2) overall localization planning efforts and (3) actual human resources management practices were important factors leading to successful localization of expatriate positions. Implications of the results are discussed. 相似文献
We test for price discontinuities, or jumps, in a panel of high-frequency intraday stock returns and an equiweighted index constructed from the same stocks. Using a new test for common jumps that explicitly utilizes the cross-covariance structure in the returns to identify non-diversifiable jumps, we find strong evidence for many modest-sized, yet highly significant, cojumps that simply pass through standard jump detection statistics when applied on a stock-by-stock basis. Our results are further corroborated by a striking within-day pattern in the significant cojumps, with a sharp peak at the time of regularly scheduled macroeconomic news announcements. 相似文献