Actual and perceived consumer vigilance in the retail grocery industry

Economic theory suggests that price competition is in part driven by actively searching buyers. An exploratory study in a major midwestern grocery market revealed that executives responsible for pricing decisions overestimate the size of the price-driven shopping segment. The reasons behind this perception and its impact on pricing decisions are examined.     

Probing the basis for differential pay practices of younger workers in low paying hospitality firms

Understanding the basis for differential pay practices by age is an important policy issue now that claims for pay discrimination on grounds of age may be mounted. Difficulties in determining the relative job worth and personal worth of workers in particular age groups are highlighted. We identify a need to develop a practical mechanism for assessing the validity of age‐related pay differences in keeping with contemporary notions of jobs and skills that will provide a basis for employers to demonstrate objective justification that their employment practices are not discriminatory. More comprehensive and wide‐ranging research is necessary to differentiate age‐related pay practices and develop further theoretical insights.     

Building social capital in networks

This paper explores the re-emerging concept of social capital in business networks. Spanning a multitude of disciplines and different contexts, the construct remains ill defined and its measurement imprecise, yet researchers in both the developed and transitional economies are increasingly finding it necessary to draw upon social capital as a means of explaining behavior within embedded social networks. We encourage and indeed implore researchers to continue to explore the construct and its impact on the performance of business networks.     

Who Benefits from Teams? Comparing Workers,Supervisors, and Managers

This article offers a political explanation for the diffusion and sustainability of team-based work systems by examining the differential outcomes of team structures for 1200 workers, supervisors, and middle managers in a large unionized telecommunications company. Regression analyses show that participation in self-managed teams is associated with significantly higher levels of perceived discretion, employment security, and satisfaction for workers and the opposite for supervisors. Middle managers who initiate team innovations report higher employment security but otherwise are not significantly different from their counterparts who are not involved in innovations. By contrast, there are no significant outcomes for employees associated with their participation in off-line problem-solving teams.     

The Authority Attainment of Women: Competitive Sector Effects

A bstract . Women receive better returns than men in authority in the competitive sector of the economy, all else being equal (including gender-type of occupation and firm size). This finding supports a hypothesis drawn from organizations theory and Becker (1971) (1957). In addition, this analysis shows that while differences in education and hours worked per week do help explain the gender difference in authority in the workplace , gender differences in domestic responsibilities have little direct effect on authority attainment.     

Managing collaboration within networks and relationships

Building on the central theme of the inaugural meeting of the Industrial Marketing and Purchasing (IMP) Group in Asia in Perth 2002, we have selected those papers that best reflect our current thinking on managing collaboration in networks and relationships. In the nine papers that follow, we examine the impact of time, market orientation, culture, communication, and trust on relationships and examine these within the context of both the manufacturing and service industries using a variety of alternative approaches.     

Easy-Come-Easy-Go: Moral Hazard in the Context of Return to Education

This empirical study advances the understanding of the theory of investment in human capital by outlining limitations to its applicability in the context of return to education. The study uses the concept of moral hazard to examine circumstances when financial support for education purpose generates less desirable post-graduation incomes. This study explores the relationship between financial support and post-graduation incomes using data from the Survey of Income and Program Participation that is designed to measure the economic situation of individuals. Results suggest that students are less likely to engage in moral hazardous behavior to the degree to which they are older and to the degree to which they receive costlier financial assistance.     

Modelling the Impact of Environmental and Organizational Determinants on Green Supply Chain Innovation and Performance

Both customers and suppliers are becoming increasingly concerned about environmental issues in modern food chains. A firm’s decision to implement green supply chain management is based on the social objectives of the firm and its management, its desire to pursue corporate social responsibility, its relationships with channel partners, and environmental determinants such as government legislation. The speed at which green supply chain management is implemented within an organization depends on its agility and its ability to facilitate innovation. Innovation may take the form of new product development or new process development, including the introduction of environmental management systems and total quality management in both production and purchasing. This article presents a conceptual model to explain how the various theoretical constructs are related and how innovation effects green supply chain management and performance.     

Are consumers with disabilities receiving the services they need?

People with disabilities in the U.S. command a buying power of $220 billion. This study combines service quality theory and disability orientation theory to focus on perceived service quality for this segment, with attribution theory providing a connecting framework. The results show that there is much room for improvement. A survey among people with disabilities reveals that retailers are rated lower on accessibility than on traditional service quality dimensions. Furthermore, feelings of disability pride and social activism (mediated by a sense of exclusion) significantly affect ratings of accessibility. Service “intangibles” such as assurance and empathy have the greatest positive effect on service quality ratings, which in turn significantly affect purchase intention (mediated by customer satisfaction). Implications and research issues are discussed.     

Listening to your customers: The impact of perceived salesperson listening behavior on relationship outcomes

A thorough understanding of how businesses gain and maintain long-term relationships with clients is critical in today’s environment. This study develops a scale for salesperson listening behavior and investigates the impact of customers’ perceptions of salespeople’s listening behavior on trust, satisfaction, and anticipation of future interaction. A structural equations model is developed and empirically tested using a sample of new car buyers. The research results suggest that listening is a higher-order construct composed of three dimensions: (a) sensing, (b) evaluating, and (c) responding. When customers perceive a high level of listening behavior by a salesperson, it enhances their trust in the salesperson and leads to greater anticipation of future interaction. Implications and future research issues are discussed. Her research interests include measurement issues, buyer-seller relationships, sales technology, and creativity. She has published inJournal of Retailing, Journal of Business Research, Journal of Personal Selling & Sales Management, and various other journals and proceedings. His research interests include issues in personal selling, sales management, and channels of distribution. He has published inEuropean Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Macromarketing, Journal of Marketing Theory and Practice, Journal of Retailing, Psychology and Marketing, and various conference proceedings.