How Should Customers Be Integrated for Effective Interorganizational NPD Teams? An Input–Process–Output Perspective

Interorganizational new product development (NPD) teams with business customers are rapidly becoming more prevalent; yet the drivers of such cooperations at the team level remain unclear to practitioners and researchers alike. This study proposes an input–process–output model in which various characteristics of interorganizational teams affect NPD team effectiveness through the mediating construct of NPD team cooperation. Furthermore, various moderators, reflecting the supplier's dependence on the customers (customer power and customer participation) and the supplier's environmental uncertainty (market dynamism and technological turbulence), affect the strength of the underlying relationships. The results show that customer power positively affects the relationship between intrapersonal team characteristics and team cooperation. In addition, a negative moderation occurs in interpersonal characteristics. Customer participation exhibits opposing moderating effects. Regarding the supplier's environmental uncertainty, market dynamism and technological turbulence strengthen the relationships under consideration.     

AN ECONOMICALLY LIBERAL EUROPEAN UNION WILL NOT BE DELIVERED BY THE EU REFORM TREATY

There is little doubt that the EU's Reform Treaty is a very substantial document with significant implications for business and the economy. Unfortunately, there is little in the Treaty that would appear to promote liberal economic policies. On the contrary, there are at least two developments that should cause concern. The first is the Charter of Fundamental Rights which will probably have significant, anti-liberal, implications for Britain's labour market laws. And the second is the removal of 'free and undistorted competition' from the list of the EU's objectives in the main body of the Treaty.     

The profitability of vertical integration

This paper examines the profitability of vertical integration using alternate indices of vertical integration Our results suggest that the profitability-vertical integration relation is highly sensitive to the specification of the vertical integration measure used.     

Communication of Private Information and the Valuation of Initial Public Offerings in Singapore

This study examines a sample of 108 initial public offerings in Singapore between 1987 and 1993, and documents the effects of four channels of entrepreneurial communication, that is, retained ownership, audited report, auditor choice and underwriter choice on the valuation of new issues. Our results indicate that retained ownership and book value of equity are significantly and positively associated with the valuation of initial public offerings in Singapore. Underwriter choice and auditor choice are not significant in explaining the valuation of initial public offerings. Issues listed on the Main Board are valued higher than those on Sesdaq (Stock Exchange of Singapore Dealing and Automated Quotation). Firms choosing the auction system are valued higher than those choosing the fixed system.
This paper provides evidence on the valuation of new issues in an emerging market in the Asia-Pacific region. The results are of interest to investors, investment bankers and companies seeking a listing on the Singapore Stock Exchange. We provide some insights on how new issues in the Singapore market are valued.     

The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments

This study examines the role of customer emotions in the context of service failure and recovery encounters. It investigates how customers' emotional responses to service failures influence their satisfaction judgments after accounting for cognitive antecedents of satisfaction. The study also considers how customers' emotional responses to service failures influence how they evaluate an organization's recovery efforts. The research is conducted by surveying customers about their satisfaction judgments in two service settings, restaurants and hotels. The results suggest that customers' emotional responses to service failures will influence their recovery effort evaluations and satisfaction judgments in some circumstances and that the effects of emotion vary across industry settings. This study identifies the types of efforts that are most effective in helping customers “recover” from the negative emotions caused by service failures. Amy K. Smith (Ph.D., University of Maryland) is currently an assistant professor of marketing at George Washington University. Her research focuses on customer assessments of services, customer satisfaction and retention, customer service, serice failure and recovery, and customer-service provider relationships in both business-to-consumer and business-to-business markets. Her research has been published in the Journal of Marketing Research and the Journal of Service Research. Ruth N. Bolton is currently a Ruby K. Powell Professor of Marketing in the Michael F. Price College of Business at the University of Oklahoma. Her research focuses on how organizations can growth the value of their customer base through customer service and support. Her research has been published in the Journal of Retailing, the Journal of Marketing, Marketing Science, Marketing Letters, the Journal of Marketing Research, and the Journal of Service Research.     

Gold options,an attractive investment instrument for the non-U.S. investor — the case of the Belgian and Dutch investor

Summary Gold has always been an investment instrument whose popularity is closely linked to economic and political instability. Since gold transactions occur in U.S. dollars any investor with a non-U.S. dollar base currency will therefore assume exchange risk exposure. Empirical evidence is given that the gold price has historically varied inversely with the strength of the U.S. dollar. The investor whose base currency is not the dollar, i.e. the Belgian franc or Dutch guilder, incurs less risk when investing in gold than his dollar counterpart.