Employer branding and CSR communication in online recruitment advertising

While multiple studies have discussed the importance of corporate social responsibility (CSR) in recruiting, two important but unaddressed questions constrain the understanding and practice of presenting firms’ socially conscious efforts to their prospective employees. First, are companies engaged in CSR communicating their CSR practices effectively in online recruitment advertising? And second, what CSR information should companies include in online job advertisements to improve their employer attractiveness to prospective candidates? The findings of this study show that CSR communication in recruitment advertising is often limited, an ad-hoc practice, and mostly focused on company practices concerning employee participation and development. Even companies with a great CSR reputation take surprisingly little advantage of their CSR image when it comes to attracting job candidates. To improve employer attractiveness, we recommend that human resources managers consider (1) optimizing the structure of online job advertisements by including a company overview section in which CSR information can be presented easily, (2) expanding the scope of CSR dimensions in job advertisements to include environmental performance and community relations, (3) offering information about opportunities for employee engagement with CSR, and (4) adopting a strategic approach to the inclusion of CSR content in online job advertisements.     

Cattle Feeder Perceptions of Livestock Mandatory Price Reporting

Mandatory livestock price reporting was designed to increase available price information with the intent of facilitating price discovery. Has the program been effective? This study determines how cattle feeders, a primary target of the program, feel about mandatory price reporting (MPR) effectiveness. Results from a survey of cattle feeders reveal a diversity of opinion. Producers tend to be neutral to slightly negative regarding the value of MPR. Some of the dissatisfaction appears to have been associated with unrealistic expectations. Most feedlot characteristics have little systematic relationship to the manager's perceptions regarding usefulness of MPR.     

The Social Norms of Discrete Consumer Exchange

Abstract Social norms have been recognized as an important influence in long-term relational exchange between firms. It is here argued that social norms are equally important in short-term discrete exchange that takes place between firms and consumers. The norms of consumer exchange are, however, of a different kind. To clarify the difference, a classification system is presented. Based on the classification, the social norms of discrete consumer exchange are defined and a method of quantifying these norms is proposed. This method should help in the ongoing effort to understand how the social macro-environment influences individual behavior in dyadic exchange. Gundlach, Achrol, and Mentzer (1995)) note a recent shift in the marketing research paradigm toward a concern for the social determinants of economic exchange behavior. As they point out, this shift requires the analysis of often ambiguous concepts. One of these concepts is that of the social norm. Marketing researchers have recognized that social norms are a valuable explanatory variable. Their influence has been depicted in marketing models (e.g., Bagozzi 1978: Kalapurakal. Urbany, and Dickson 1992), tested in relational exchanges (e.g., Dant and Schul 1992; Heide and John 1992; Kaufmann and Stern 1988), and cited in the marketing orientation literature (e.g. Hurley and Hull 1998: Slater and Narver 1995). The focus here is on the social norms of economic exchange, a subset of the social norms of a given society. In economic exchange, the investigation of social norms has considered primarily the norms of long-term, relational transactions common in inter-firm exchange. Little-research has considered the social norms of the more short-term, discrete transactions common in exchanges between businesses and consumers. However, Kaufmann and Stern (1988: 535) suggest that norms “exist in all exchange behavior, from very discrete transactions to highly relational exchange.” The identification of the social norms of discrete consumer exchange is important to the understanding of the social structure of markets. On a practical level, it also helps marketers minimize consumer hostility. For example, consumers were outraged when Merck distributed its AIDS drug through a channel that charged a 37% markup (Wall Street Journal,May 7, 1996: B1). Merck did not consider the social norms that evidently sanction a 300% markup by consulting firms but not a 37% markup by distributors of pharmaceuticals. To avoid such blundering infractions of social norms. it behooves sellers to understand the social norms of discrete consumer exchange.     

Evaluative and factual ad claims,knowledge level,and making inferences

A lab study examined the effect of type of ad claim (factual versus evaluative) and knowledge level on subjects' product feature inference making from three camera ads. Each ad had some missing brand information. The results showed that as knowledge increased, so did inference making. Also, there was a significant interaction between ad claim and knowledge. Inference making was positively correlated with knowledge level for factual ads but not for evaluative ones. Finally, subjects made very few inferences to fill in missing ad features but instead did more interpretive processing.     

Learning tomanage innovation

Technological innovation is widely accepted to be a complex learning proces through which firms try to acquire and develop distinctive technological competence. But there is a second dimension to such learning which relates to the ways in which the innovation process is managed, which also involves a developmental, cumulative progress. No all firms have the same level of skill in managing projects, in understanding user needs, in search behaviour, in managing inter-fin relationship, etc.; these are all abilities which are learned over time. This paper reviews the concept of capability development as it applies to the management of technological innovation. It illustrates this with the example of continuous improvement (CI)—a key capability which is associated with high levels of involvement in the innovation process through the contribution of regular incremental improvement ideas from a large proportion of th workforce. CI is a simple concept bus is proving very difficult to implement successful in practice; arguably, this is because it involves extensive learning and adaptation. In exploring this issue the paper draws upon the results of a 5-year empirical study into the adoption and implementation of CI within European enterprises. The paper concludes with some comments on the process of 'learning to learn' and argues that managing this process is a key component of strategic technology management.