Who likes jargon? The joint effect of jargon type and industry knowledge on investors’ judgments

We experimentally investigate how jargon affects investment willingness for investors with different industry knowledge, and whether such effects vary with good or bad jargon. We find that for investors without industry knowledge, jargon decreases investment willingness because it decreases understanding. However, for investors with some but low industry knowledge, jargon increases investment willingness because it increases perceived product premium. Such effects exist whether good or bad jargon is used. Finally, investors with high industry knowledge differentiate between good and bad jargon, and reduce investment willingness only when bad jargon is used. These findings have implications for regulators, managers, and investors.     

Performance Measure Aggregation in Multi‐Task Agencies

In multi‐task environments, the efficiency of aggregating managerial performance information and the degree of customization/standardization are closely related. Aggregation without information loss (i.e., statistically sufficient) requires at least as many measures as there are effective tasks (which arise through a task aggregation process analogous to that applied to homogeneous activities in activity‐based costing) and can be used uniformly for evaluation across similar jobs. Aggregation without economic loss (i.e., economically sufficient) can be achieved with a single performance measure but requires customization even across similar jobs. The main implication is that job complexity, the number of aggregate performance measures, and the degree of customization in performance measurement are interrelated. In particular, at the same level of performance measure aggregation, we predict highly customized performance evaluation in complex multi‐task jobs and standardized (uniform) performance evaluation only in simpler jobs with fewer tasks. We discuss additional empirical implications in the conclusion.     

Branding Potentials of Keyword Search Ads: The Effects of Ad Rankings on Brand Recognition and Evaluations

From the long-term branding perspective, this study examined the effects of ad rankings in search engine result pages on memory and evaluations, particularly for unknown brands. Subjects’ topic knowledge (TK) and persuasion knowledge (PK) about keyword search ads were examined as moderators. Holding click-through rates constant, the results of an experiment, in general, suggest that top-ranked keyword search ads for the unknown brand may generate greater recognition and more favorable brand evaluations along the primed attribute than ones ranked lower than well-known brands. Online users’ TK and PK about keyword search ads are working together to enhance or attenuate such ranking effects on brand recognition and evaluations. Theoretical and practical implications of these findings are discussed.     

An analysis of prediction error for new prime-time television programmes: a comparative study between the USA and Korea

This study investigates possible factors in prediction error for audience share for new prime-time television programmes in the USA and Korea. While previous studies have focused on the factors affecting the size of a programme's actual audience, little attention has been paid to the accuracy of audience share prediction. A total of 193 new prime-time TV programmes from 1994 to 1997 for the USA and from 1998 to 2001 for Korea were examined. Advertising industry forecasters' predicted audience share, and actual share data were accumulated from Broadcasting & Cable and Weekly Nielsen Reports. Findings show that the ‘Programme Type’, ‘Returning Lead-Ins’ and ‘Returning Lead-Outs’ worked as significant factors for estimating error in audience share in the USA, and ‘Programme Type’ and ‘Programme Length’ played major roles in forecasting error in Korea. The degrees of relationship with forecasting error are consistent with previous studies' findings. Similarities and dissimilarities in prediction error in both countries were found and are discussed in this study.     

Customer-to-customer interactions on customer citizenship behavior

This study examines how both positive and negative customer-to-customer interactions (CCIs) simultaneously influence customer citizenship behavior. Specifically, we posit that (1) positive CCI and dysfunctional customer behavior (negative CCI) influence customers’ affection with service, (2) customers’ affection with service leads to positive customer citizenship behavior, and (3) service providers’ relationship investment moderates the relationships between positive (negative) CCI and customers’ affection with service. The study sample consisted of 362 customers at a major public recreation center in South Korea. We used latent moderated structural equation modeling and the bootstrapping technique to test the proposed hypotheses. The results offer full support for the expected differential effects of positive CCI and dysfunctional customer behavior on customer citizenship behavior, and provide important implications for research and practice.     

Voluntarily Disclosing Prosocial Behaviors in Korean Firms

Instrumental CSR perspectives suggest that selective investments in prosocial, voluntary behaviors are largely profit-driven, whereas institutional theory emphasizes legitimacy-seeking as a significant mechanism for explicit CSR disclosure. We test both profit-seeking and legitimacy-seeking mechanisms, derived from empirical findings of Western-oriented firms, in a unique setting to understand voluntary CSR disclosure in an Eastern context: South Korea. By examining voluntary disclosure of the 500 largest South Korean firms’ social contributions from 2006 to 2012, a time period purposefully encompassing the global financial crisis (GFC), we highlight the limitations of corporate social responsibility (CSR) theorizing when East meets West. Our findings suggest profitability is not significantly related to voluntary disclosure as predicted by Western, instrumental CSR literature. Overall, we found support for legitimacy-seeking mechanisms as the likelihood of disclosure increased for publicly listed firms and those employing a larger number of workers for all years between 2006 and 2012. Further, firms affiliated with chaebols (Korean business groups) are more likely to disclose prosocial behaviors prior to, and after, the GFC compared to firms that are not affiliated with chaebols regardless of profitability further suggesting that legitimacy-seeking mechanisms may underlie CSR reporting in Korean firms.     

Website evaluation criteria among US college student consumers with different shopping orientations and Internet channel usage

The purpose of this study was to compare the website evaluation criteria among college student consumers in the US with different shopping orientations and Internet channel usage (i.e. online information searchers, online purchasers). The sample for this research was 414 college students, non‐married and aged 18–22 who have experience in visiting websites selling apparel products. Five apparel website evaluation criteria were identified by factor analysis (i.e. product information, customer service, privacy/security, navigation, auditory experience/comparison shopping). Based on shopping orientation factors, cluster analysis revealed three shopping orientation clusters (i.e. Hesitant In‐home Shoppers, Practical Clothing Shoppers, Involved Clothing Shoppers). Factorial manova showed that website evaluation criteria were significantly different among college student consumers with different shopping orientations and between online information searchers and online purchasers. Implications and limitations of the study are discussed.     

Application of Sample Selection Model to Double-Bounded Dichotomous Choice Contingent Valuation Studies

Modeling households' behavior with the data from a contingentvaluation (CV) survey is often complicated by samplenon-response, which can cause non-response bias and sampleselection bias, leading to inconsistent parameter estimates and adistorted mean willingness-to-pay estimate. This paper reportsthe results of empirical tests for both biases using householdsurvey data in which the double-bounded dichotomous choice CVquestion involved the benefit of a tap water quality improvementpolicy in Korea. No non-response bias, but sample selection bias,is detected in the sample. To correct for sample selection bias,a sample selection model is employed. The authors also discusshow failure to correct for bias may distort aggregate benefitestimates.     

The Korean stock market volatility during the currency crisis and the credit crisis

This paper studies the volatility of the Korean stock market during the Asian currency crisis of 1997–1998 and the global credit crisis of 2008–2009. We use a fad model with Markov switching heteroskedasticity, which was first proposed by Kim and Kim (1996). Using the monthly data from January 1980 to October 2009, we find that the volatility of the transitory component of the stock return, or fads, increased during the currency crisis, but did not rise much during the credit crisis. It implies that the stock price fluctuations were not driven by irrational sentiments during the recent global crisis as much as during the former crisis. However, when we consider the dollar value of the Korean stock index in order to estimate the volatility that foreign investors confront, we find that the volatility of the transitory component was raised during the credit crisis as well as during the currency crisis. That is, foreign investors experienced greater volatility than domestic investors in the recent financial market turmoil. This asymmetric volatility that domestic and foreign investors face is one of the characteristics of the credit crisis.For more detailed analysis, the same model was applied to the weekly data from January 2005 to October 2009 and provided the result that the data measured by won–dollar exchange rates were more increased than the raw data. It holds that foreign investors confronted much greater volatility than domestic investors while the stock volatility was relatively lower in the credit crisis state than in the currency crisis state.