Ethnic influences on service expectations: Results of pilot study

This paper presents the first stage of the results of a study on the ethnic influence on service expectations. The study explores the difference in importance of various service expectations between service customers of different ethnic backgrounds, in particular of Canadian and Chinese customers. Through a variety of statistical analyses, significant variables influencing service expectations were identified. The results of this comparative analysis indicate that there is a difference in customer expectations based on ethnicity. Further, service firms can capitalize on these differences to enhance their service offerings and increase customer satisfaction.     

The efficiency of competitive equilibria in insurance markets with asymmetric information

This paper addresses the relationship between competitive equilibria and efficient allocations in an insurance market with asymmetric information. Using the definition of second-best efficiency proposed by Harris and Townsend (1981) for environments characterized by informational assmmetry, the efficiency properties of several proposed market equilibria are examined. We find an analogue to the First Optimality Theorem: A Miyazaki-Wilson equilibrium always results in a second best allocation.     

Does the U.S. Consumer Product Safety Commission make a difference? An assessment of its first decade

In 1972 the Consumer Product Safety Commission (CPSC) was given the mandate of protecting the U.S. public against unreasonable risks of injury associated with consumer products. Pooled cross-sectional time-series data from 1961 to 1982 on states' accidental home death rates are used to examine how effective the CPSC has been. This evaluation controls for several relevant historical forces (besides the CPSC) which may have contributed to fluctuations in the accidental home death rate. The results indicate that after controlling for those exogenous factors for which there are data, the CPSC reduced accidental home deaths by an estimated 17,941 over its first ten years of operation.     

Strong Increases in Downside Risk Aversion

A ranking of risk preferences is of economic interest insofar as it leads to unambiguous comparative statics predictions, and for this to be the case, the ranking must be a strict partial ordering. The ranking by greater risk aversion meets this demand at the second order, and yields a variety of well-known predictions concerning the effect of greater risk aversion on demands for insurance and risky assets, among many other applications. There has been less success at the third order, where ranking preferences by aversion to downside risk has not produced a strict partial ordering. The problem is that account has not been taken of the fact that an increase in downside risk aversion must induce changes in risk aversion as well. We propose a definition of stronger downside risk aversion that does yield a strict partial ordering by requiring a nested increase in both second- and third-order risk aversion, so that v is more strongly downside risk averse than u if v is more risk averse and more downside risk averse than u. We demonstrate that v being more strongly downside risk averse than u is characterized by v never liking any change in the probability distribution for y that induces a third-order stochastic dominance deterioration in the distribution for u(y). We apply the definition to obtain intuitive comparative statics predictions in the precautionary saving problem, and relate the definition to alternatives proposed in the literature.     

Comparative Statics Predictions for Changes in Uncertainty in the Portfolio and Savings Problems

The paper investigates comparative statics effects of changes in uncertainty for a general family of problems that encompasses both the portfolio and saving decisions. Conditions are derived on preferences that are necessary and sufficient for unambiguous comparative statics predictions. The paper consolidates and completes the statement of restrictions on attitudes toward risk–bearing needed for determinate predictions in the portfolio and saving problems.     

Designing and supporting transnational teams: The human resource agenda

As the challenges of managing across borders become increasingly complex, companies are exploring innovative ways to organize and manage people. Many are turning to the use of transnational teams composed of individuals from multiple nationalities working on tasks that span multiple countries. This article reports the findings from a study of human resource practices used in 34 transnational teams from 23 multinational firms. The article provides specific examples of how staffing, training, and rewards systems are adapted to support the strategic orientations of these teams.¹ © 1998 John Wiley & Sons, Inc.