PERFORMANCE MEASUREMENT: MEASURE SELECTION BASED UPON FIRM GOALS AND INFORMATION REPORTING NEEDS

Performance measurement is critically important to business success. Collecting and responding to information that does not provide management with guidance to meet established goals is counterproductive and potentially injurious to the success of the firm. This research develops a framework that allows individual firms to assess unique measurement needs in light of their stated goals, and to select performance measures most suited to addressing those measurement needs.     

THE ECONOMICS OF THE GOVERNMENT BUDGET CONSTRAINT

This article summarizes the simple analytics of the macroeconomiceffects of government budget deficits. The presentation is organizedaround three key relationships: the national income accountsbudget deficit identity, the deficit financing identity, andthe dynamic equation for the evolution of the ratio of publicdebt to gross national product. The national income accountsidentity highlights the effect of the deficit on domestic savingand investment and the current account. Examining the financingof the deficit brings to light the different kinds of macroeconomicimbalance the deficit can cause—as a first approximation,printing money excessively shows up as inflation, excessiveuse of foreign reserves leads to crises in the balance of payments,high foreign borrowing leads to a debt crisis, and too muchdomestic borrowing leads to high real interest rates and crowdingout of private investment. The debt dynamics equation is usedto show the long-run constraints on fiscal policy.      

Accounting for economic evolution: Fitness and the population method

The theme of this paper is the general population dynamics of evolutionary processes, and, in particular, a number of accounting concepts that are central to any understanding of evolutionary processes of the variation-cum-selection retention kind. A population perspective, for example, turns out to be crucial to the study of the competitive process in economic systems defined at the level of industries, sectors and markets. Business rivalry, underpinned by differential innovative activity, is the basis of the differential survival and growth of competing economic activities and the strategies deployed to create sustainable differences in competitive selection characteristics are at the core of the capitalist dynamic interpreted as an adaptive, evolutionary process. This kind of evolutionary argument is necessarily concerned with growth rate dynamics and the explanation of the diversity of growth rates across entities in a population. However, the following discussion does not provide any causal explanation of economic evolution in terms of the determinants of growth rate differences, rather it provides a bookkeeping scheme in which different causal theories may be set and compared. Growth dynamics and structural change are the two central features of variation/selection processes within populations and I explore them in terms of three themes: namely, Logistic Growth Accounting; Competition Accounting; and, the Price Theorem. The unifying theme that links all three is their relation to the population method in evolutionary theory.      

Managing global accounts

Global account management--which treats a multinational customer's operations as one integrated account, with coherent terms for pricing, product specifications, and service--has proliferated over the past decade. Yet according to the authors' research, only about a third of the suppliers that have offered GAM are pleased with the results. The unhappy majority may be suffering from confusion about when, how, and to whom to provide it. Yip, the director of research and innovation at Capgemini, and Bink, the head of marketing communications at Uxbridge College, have found that GAM can improve customer satisfaction by 20% or more and can raise both profits and revenues by at least 15% within just a few years of its introduction. They provide guidelines to help companies achieve similar results. The first steps are determining whether your products or services are appropriate for GAM, whether your customers want such a program, whether those customers are crucial to your strategy, and how GAM might affect your competitive advantage. If moving forward makes sense, the authors' exhibit, "A Scorecard for Selecting Global Accounts," can help you target the right customers. The final step is deciding which of three basic forms to offer: coordination GAM (in which national operations remain relatively strong), control GAM (in which the global operation and the national operations are fairly balanced), and separate GAM (in which a new business unit has total responsibility for global accounts). Given the difficulty and expense of providing multiple varieties, the vast majority of companies should initially customize just one---and they should be careful not to start with a choice that is too ambitious for either themselves or their customers to handle.     

Balanced‐budget rules and aggregate instability: The role of consumption taxes in a monetary economy

In a real macroeconomic model, it is well established that a balanced‐budget rule based on consumption tax can rule out indeterminacy. The present paper shows, both analytically and numerically, that such a balanced‐budget rule induces indeterminacy and, hence, aggregate instability in a standard one‐sector cash‐in‐advance economy. From a policy perspective, our results raise possible concerns that balanced‐budget rules with endogenous consumption tax could have destabilizing effects under the current over‐easy monetary environment.     

Re-evaluation of Welfare Changes during the Transition in Poland

The costs of shortages/rationing are not captured by standard consumer price indices. Thus the change in real GDP per capita is an over-estimate of welfare losses in transition economies. In this study virtual prices are used to calculate new cost of living indices, making it possible to construct more accurate pre-reform and post-reform welfare comparisons. The results for Poland using virtual prices show 62-84% decline in welfare over the transition 1987-92. This welfare loss is approximately one-third of the value obtained using actual prices.     

Civic Engagement in the Performance Evaluation of the Public Sector in China: Building horizontal accountability to enhance vertical accountability

Abstract

This article accounts for the logic of building of an accountability mechanism with elements of civic engagement in an authoritarian regime. It is elaborated by a performance evaluation programme ‘Democratic Review of Administrative and Business Style’ (DRABS) in Wuhan in central China. The author argues that the DRABS does help form government agencies’ responsiveness to the public with various public scrutiny instruments including mass media and the internet, and that it is more accurate to frame the mechanism as having the function of building horizontal accountability to enhance vertical accountability.     

低碳生态控制性详细规划的成本效益分析

公共政策手段必然有其成本,低碳生态城市规划政策也不例外。政策手段带来的成本与效益需要有科学性及客观的分析,才会帮助政府在制定政策及建设项目时提高社会整体经济效率,达到优化经济资源之目的。本文提出需要对低碳城市规划和建设手段进行成本效益分析的必要性,要从科学客观角度建立低碳城市成本效益理论和方法,应用评估低碳城市规划建设政策和投资决定。并针对我国城乡规划体制内具有法定效力的控制性详细规划管理手段,提出在实施低碳生态城市控制指标时要考虑产生的经济成本与效益,以近期完成的石家庄正定新区低碳生态控制性详细规划方案解释。     

Through bubbles and crises: An analysis of the <Emphasis Type="Italic">Journal of Financial Services Marketing</Emphasis> from 2000 to 2012

This article presents an analysis of all publications of the Journal of Financial Services Marketing (JFSM), from 2000 until the end of 2012. The objectives of this study were: (i) to compare the subjects covered by the journal with industry trends, and identify opportunities for future research, and (ii) to assess the journal’s development over time and its influence in the field of financial services marketing. Data for this content analysis was collected manually from the publisher’s Website and from each paper, and a grounded theory approach was used to group the papers into clusters based on emerging themes. The study indicates that JFSM has been successful in covering the industry’s most important trends, including mobile banking, relationship management, Customer Relationship Management (CRM) and service quality. A number of gaps were identified, in particular regarding mobile banking services and the impact of new online business models (for example, PayPal, crowdfunding, Bitcoin). These findings should assist JFSM’s editorial board to determine its future direction, and offer readers insight into industry trends and the journal’s role in covering them.