Ground handling services at European hub airports: Development of a performance measurement system for benchmarking

The liberalization of ground handling in Europe forces airports to assess their performance relative to their competitors in order to remain competitive and sustain long-term competitive advantage. Together with main EU hub airports, action research was conducted for one year to develop a holistic performance measurement system (PMS) for ramp services. The resulting PMS entails a process-based perspective and reflects the supply chain of airport logistics. As the findings of an ex-post validation suggest, the system represents a suitable basis for competitive benchmarking activities.     

Bestimmungsfaktoren der Preisfairness von Lebensmitteldiscountern

Der folgende Beitrag untersucht, welche Faktoren die wahrgenommene Preisfairness von Lebensmitteldiscountern beeinflussen. Auf Basis theoretischer überlegungen und Befunden einer qualitativen Studie werden verschiedene Bestimmungsfaktoren der Preisfairness im Lebensmittelhandel identifiziert. Am Beispiel von zwei Warengruppen aus dem Frischebereich wird gezeigt, dass alle Bestimmungsfaktoren zumindest in bestimmten Segmenten die wahrgenommene Preisfairness von Discountern beeinflussen, jedoch in unterschiedlicher St?rke.     

EU agriculture: Reduced protection from exchange rate instability

In the past, the protection of agriculture in the EU from exchange rate instability was accomplished at the cost of confusing regulations, welfare losses and the discrimination of other sectors. Will the 1993 reform of the Agri-Monetary System, combined with wide 15% European Monetary System margins and the recent GATT agreement, lead to more efficiency in European agriculture?     

Export promotion in the context of technical cooperation

A large number of developing countries have introduced trade policy reforms in recent years. These have been supported by export promotion projects in the context of bilateral and multilateral development cooperation. The results of the advisory approach so far adopted have been disappointing on the whole, so a reorientation is now taking place in the design of export promotion. This article describes an alternative advisory approach by taking the Indo-German Export Promotion Project (IGEP) as an illustration.     

The mover’s advantage: The superior performance of migrant scientists

Migrant scientists outperform domestic scientists. The result persists after instrumenting migration for reasons of work or study with migration in childhood to minimize the effect of selection. The results are consistent with theories of knowledge recombination and specialty matching.     

Vor der Europawahl: Wie lässt sich die demokratische Legitimität verbessern?

The EU suffers from a democratic deficit that arises not first and foremost from a lack of institutional competencies, but rather from the double weakness of politics vis-à-vis economics and law at the European level. This “functional democratic deficit” renders the existing mechanisms of democratic control increasingly ineffective. Especially for its citizens, a politically integrated Europen Union might be difficult to grasp, and it may only be reached gradually through a continuous process of dynamic development; however, “United in Diversity” seems to be the better alternative, and not only for historical reasons. The direct elections for the European Parliament, although not denying deficits of democratic legitimacy and participation at the Union level, should not be underestimated in their legitimising influence for the Union as an associated structure of members without obvious hierarchies.     

The impact of network configurations on value constellations in business markets — The case of an innovation network

A growing body of scholars are advocating a better understanding of how value is created in business networks, rather than merely in business relationships or at the level of single actors. Among such networks, innovation networks, i.e. the configurations of strategic entrepreneurial nets aimed at improving the effectiveness of innovation performance, have come under scrutiny in the business marketing literature. However, research that explicitly connects value considerations with innovation network configurations is still in its infancy, with empirical evidence being notably scarce. This study is aimed at identifying if and how network configurations affect value constellation aspects in business networks, in terms of value recipients and value outcomes. We interviewed key informants representing 46 high-technology entrepreneurial firms co-located in an innovation network (Daresbury Science and Technology Park — UK). Our study identifies that different network configurations can co-exist in the same overall network; these, nevertheless, are not alternative independent structures, but rather they interact with each other through actors spanning their boundaries. Our study thus provides an understanding of network configurations relating to specific value consequences, but also provides evidence relating to the interactions between different configurations. By doing this, we establish a bridge between a business marketing and a strategy perspective on value in networks. Important managerial implications and implications for policy makers also emerge from our study.     

Complaint management expectations: An online laddering analysis of small versus large firms

This study explores complaint management expectations in business relationships, particularly the qualities and behaviours that affect buying companies as part of the complaint handling encounter with a supplier. An exploratory empirical study uses a hard laddering approach which also allows us to compare the expectations of large and small companies to understand size-effects. The research indicates that complaining companies perceive disruptions of their supplier relationships in the context of the business network within which they are embedded, especially vis-à-vis the benefits associated with long-term supplier ties. However, these network concerns are more pronounced for large companies. Issues of effective complaint management in business-to-business settings therefore need to be addressed not just as isolated managerial activities with limited benefits for the parties involved, but should be seen as being part of a wider activity set of strategic networking activities with an impact on whole business systems. Thus, the findings enrich the existing limited stock of knowledge on the context of complaint management in business relationships and networks.