Public sector restructuring and the re‐regulation of industrial relations: the three‐decade project of privatisation,liberalisation and marketisation in Royal Mail

The British postal service, Royal Mail, was privatised in 2013, following failed attempts at divestiture in 1994 and 2009. This article analyses processes of marketisation, liberalisation and privatisation, highlighting how strong workplace‐centred union presence allowed for considerable influence and bargaining gains within such highly sensitive political projects of restructuring.     

Acting the part: ‘living history’ as a serious leisure pursuit

This paper explores the increasingly popular research area of ‘living history’ – the presentation of an historical period by live actors who portray and ‘live out’ the conditions of a particular time and place, largely through public events and other forms of staged reconstruction. While the topic might be analysed from various approaches, the paper endeavours to focus upon ‘living history’ largely as a ‘serious leisure’ pursuit, enquiring as to who participates and why. The paper is founded upon a survey of one re‐enactment society in the UK which depicts the Civil War in the USA. As one of the largest of such societies, the American Civil War Society (ACWS) not only provides a fine example of ‘living history’, but one largely outside of its immediate historical and cultural context. The paper argues that re‐enacted events, certainly in the case of a male‐dominated ‘living history’ society, are not primarily an educational exercise. Rather, they are meaningful for the individuals involved, sustaining and enhancing their life‐style interests and a ‘serious’ hobby through camaraderie, collective involvement, and a subjective understanding of authenticity.     

The New Economics Tests for the College and Pre-college Levels: A Comment

The authors examine the recently revised Test of Understanding of College Economics (TUCE) available from the Joint Council on Economic Education. The article examines its reliability, validity, norms, and item statistics with attention to limitations.     

Risk Perception and Buying Behavior: An Examination of Some Relationships in the Context of Cruise Tourism in Jamaica

Cruise tourism continues to grow substantially, even as many other forms of travel stagnate. In this era of increasing worldwide violence against tourists, safety, security, and risk abatement are becoming principal components in travelers' decision-making processes. This work examines the issue of perceived risk and safety and what impact these perceptions have on shopping behavior. The research takes place in Jamaica, a country with a reputation for aggressive vendors. Findings indicate that those visitors who traveled with others spent more time shopping and purchased more. Additionally, it was found that first time visitors express higher levels of discomfort with their surroundings than did repeat visitors, thus inhibiting purchase behavior. Finally, it was found that levels of perceived risk and security did have an impact on a traveler's intention to return to Jamaica.     

Exploring talent management in India: The neglected role of intrinsic rewards

The challenge of global talent management is critical to firm success. Even with the global economic slowdown of 2008 and 2009, there are continuing challenges in attracting, managing, and retaining talent, especially in the developing regions of the world where economic activity has outpaced the availability of skilled employees. To examine this situation, we develop and test a model of talent management across 28 Indian firms involving 4811 professional-level employees. The intrinsic rewards experienced are a critical element in employee retention, satisfaction with the organization, and career success. We explored four antecedents of intrinsic rewards: the social responsibility of the employer, pride in the organization, manager support, and performance management (PM). We found support for the importance of intrinsic rewards as a mediating variable, as well as for the moderating role of certain hygiene factors. Our research suggests multinational, international, and national employers may have non-pecuniary mechanisms to promote retention and employee satisfaction, even in challenging labor market environments. We conclude by proposing implications for research and global HRM practices.     

An empirical investigation of the effectiveness of an integrated service recovery system

Although service recovery has become an increasingly-studied topic in the operations management literature, robust theories and accompanying empirical studies have only begun to emerge. For example, while many authors have identified and measured the specific activities that are perceived by consumers as effective ways to recover from failure, much less attention has been directed at the systematic structuring of recovery efforts to consistently ensure customer satisfaction and achieve improved, long-term organizational outcomes. Building on recent research that identified the principal constructs of service recovery, this study seeks to explore the relative effectiveness of an integrated service recovery system. Data from 158 service organizations are used to explore the relationship between the system and its associated recovery outcomes. Results indicate that a complete recovery system defined by seven distinct dimensions (formalization, decentralization, comprehensiveness, accessibility, influence, human intensity, and system intensity,) significantly impacts internal capability improvements as well as externally-perceived outcomes (i.e., speed, employee empathy, and recovery effectiveness) while both of these outcomes have a significant impact on customer satisfaction and market performance attributed to service recovery     

A Perspective‐Based Understanding of Project Success

Answering the call for alternative approaches to researching project management, we explore the evaluation of project success from a subjectivist perspective. An in‐depth, longitudinal case study of information systems development in a large manufacturing company was used to investigate how various project stakeholders subjectively perceived the project outcome and what evaluation criteria they drew on in doing so. A conceptual framework is developed for understanding and analyzing evaluations of project success, both formal and informal. The framework highlights how different stakeholder perspectives influence the perceived outcome(s) of a project, and how project evaluations may differ between stakeholders and across time.