Did the global financial crisis alter the competitive conditions in the Indian banking industry?

This article addresses a pertinent research question: Did the global financial crisis alter the competitive conditions in the Indian banking industry? In order to find the answer of this research question, we applied a dynamic version of the non-structural Panzar-Rosse model on a unique unbalanced panel dataset of Indian banks spanning over the period from 1998/99 to 2015/16. The robust estimates of H-statistic computed on the basis of the generalized method of moments estimates of the elasticities of input prices show that (i) Indian banks earned their interest and total revenue under monopolistic competition throughout the whole of the sample period and (ii) the global financial crisis altered the competitive conditions in the banking industry, and market moved closer to perfect competition following the financial crisis, especially when interest-bearing activities were in focus.     

The economic and social role of small stores: a review of UK evidence

There is considerable concern in the United Kingdom regarding the growing power of supermarkets, a concern that culminated recently in a UK Competition Commission enquiry into the grocery sector. Against this backdrop, some suppliers, independent retailers and societal groups have been critical of the investigation, implying that it did not do justice to the role of small stores in society, and that this issue is insufficiently understood by policy-makers. To address this need, this article reviews and assesses the available UK evidence on the social and economic role of small independent stores and the values that are attached to them by the communities they serve. This is achieved using the Systematic Literature Review methodology. The purpose of the article is to gauge the evidence as a platform for wider debate on how the role of small stores can be maintained and enhanced. The article identifies key themes and gaps in the literature as a basis for identifying research priorities and highlights implications for public policy and planning.     

Performance appraisal politics from appraisee perspective: a study of antecedents in the Indian context

Appraisee's perception of appraisal politics (APAP) is conceptualized to be formed by three perceptual dimensions. First is appraiser's manipulation of ratings to achieve their self-serving ends such as own reputation, maintaining good relationships, building in-groups, and handling dependency threats from appraisees. Second dimension constitutes fellow appraisees' upward influence behaviors to get higher ratings and rewards. Third dimension relates to the outcome of appraisal, i.e. pay and promotion decisions that can be discriminatory when performance is ignored. Such actions are detrimental for good performers and performance culture. Drawing from the organizational justice theories, it is proposed that APAP can be mitigated by those appraisal-related structural (e.g. criteria), process (e.g. voice) and contextual antecedents (e.g. relation with appraiser) that enhance appraisee's perceived control, understanding, and prediction of appraisal decision and process. These hypotheses were tested in the Indian family-owned organizations. The data were collected using survey questionnaire method from six organizations. Multivariate and structural equation modeling (SEM) analyses revealed that overall APAP had significant negative correlation with downward communication, and appraiser–appraisee relations. Importantly, these are appraiser-centric or appraiser-driven variables, thus implying appraiser's criticality in influencing perceptions. Post hoc SEM analysis revealed that communication processes (such as feedback) mediated effect of structural variables (such as criteria relevance), implying criticality of procedures over structural variables. The significance of communication processes implemented by appraiser implies that understanding cultural context is important when studying perceptual reactions such as APAP. Interestingly, post hoc analysis revealed that downward communication mediated the effect of voice on APAP, a result that may be idiosyncratic to the Indian cultural context. Specifically, higher appraiser–appraisee power distance in the Indian context may influence the perceived relevance and utility of processes such as voice (e.g. appeal), which may put appraisee in a slightly adversarial situation with appraiser. Further, higher paternalistic orientation may make processes like downward communication more desired by appraisee because these processes project superior as a guide and a coach, who is keen to handhold and support their subordinates. The implications of these results for practitioners are discussed.     

代价高昂的客户满意度

正在某种程度上,管理者认为更高的满意度会令客户更加偏爱自己的品牌。但事实上,真正的关键在于客户对某一品牌的满意度是否高于其同时正在使用的其他竞争品牌,或者说消费者心目中的首选品牌是什么大多数公司都恪守客户满意至上的承诺,认为"客户满意才能保证收入"。因而,在公司的使命宣言和营销策划中,随处可见对客户满意度的强调;     

Currency equivalent monetary aggregates as leading indicators of inflation

This study examines whether the Currency Equivalent (CE) Monetary Aggregates proposed by [Hutt, 1963] and [Rotemberg et al., 1995] can perform better in predicting inflation as compared to their simple sum counterparts. The components of four official measures of monetary constructs - M1, M2, M3 and L1 - are used to construct monthly CE monetary aggregates for the period from April 1993 to June 2009. The empirical evidence indicates that the growth rate of CE aggregates has an edge over their sum counterparts in predicting inflation. Moreover, the predictive power of the growth rates of CE aggregates improves as the level of aggregation increases. These evidences suggest that observing the movements in the growth rates of weighted monetary aggregates can be a better option within the “multiple indicator approach” which is being currently practiced by the Reserve Bank of India.     

An investigation of the cross-national determinants of customer satisfaction

Many multinational corporations have implemented cross-national satisfaction measurement programs for tracking and benchmarking the satisfaction of their customers across their various markets. These companies measure satisfaction with the goal of maximizing customer loyalty and the financial benefits associated with loyalty. However, existing research comparing consumer satisfaction across nations is limited, with the few existing studies examining only a small number of countries or predictors of satisfaction, or a small group of consumers within a particular economic sector. To expand our knowledge of the determinants of cross-national variation in customer satisfaction, we study three sets of factors: cultural, socioeconomic and political-economic. We utilize a unique sample of cross-industry satisfaction data from 19 nations, including nearly 257,000 interviews of consumers. Consistent with our hypotheses, we find that consumers in traditional societies have higher levels of satisfaction than those in secular-rational societies. Likewise, consumers in self-expressive societies have higher levels of customer satisfaction than those in societies with survival values. We also find that literacy rate, trade freedom, and business freedom have a positive effect on customer satisfaction while per capita gross domestic product has a negative effect on customer satisfaction. We discuss the implications of these findings for policymakers, multinational corporations, and researchers.     

IMF Conditionality and Country Ownership of Adjustment Programs

This article uses finance and agency theory to establish twokey propositions about International Monetary Fund (IMF) conditionalityand country ownership of IMF-supported adjustment programs.First, the authors propose that the conditionality attachedto these programs is justified. Second, the article hypothesizesthat country ownership of these programs is crucial for theirsuccess. Because IMF conditionality and country ownership areboth necessary, the challenge is designing conditionality thatmaximizes ownership while providing adequate safeguards forIMF lending. The article analyzes several recent proposals aimedat enhancing country ownership of policies contained in IMF-supportedprograms. These proposals include encouraging countries to designtheir own adjustment and reform programs, streamlining structuralconditionality, introducing flexibility in the timing of structuralpolicy measures (floating tranche conditionality), and applyingconditionality to outcomes rather than policies (outcomes-basedconditionality).      

Choice in Computer-Mediated Environments

In the last several years, the increased diffusion of computer andtelecommunications technologies in businesses and homes has produced newways for organizations to connect with their customers. These computermediated environments (CMEs) such as the World Wide Web raise new researchquestions. In this paper, we examine the potential research issuesassociated with CMEs in five areas: (1) decision processes, (2) advertisingand communications, (3) brand choice, (4) brand communities, and (5)pricing.     

Perspectives on Multiple Category Choice

Multiple category choice is a decision process in which an individualselects a number of goods, all of which are nonsubstitutable with respect toconsumption. Choices can be made either simultaneously or sequentially. Thekey feature of multiple category choice is the treatment of the choices asinterrelated because each item in the final collection of goods contributesto the achievement of a common behavioral goal. We discuss current andpotential applications of psychology, economics and consumer choice theoryin developing models of multiple category choice.