The impact of information technology on hotel operations,service management and transaction costs: A conceptual framework for full-service hotel firms

This paper develops a conceptual framework that describes the impact of information technology (IT) on service management and transaction costs in full service hotel firms. It details how IT would help such firms to lower operations-related transaction costs. Further, the underpinnings of how IT would impact service management in full service hotel firms is discussed more specifically from a customer satisfaction point of view while focusing on two aspects, i.e. managing customer delight and the customer's role as a co-producer. Propositions are developed and a discussion on the impact of IT on firm profitability from a transaction cost perspective ensues while concluding with managerial implications.     

Consideration set influences on consumer decision-making and choice: Issues,models, and suggestions

This paper affords a stylized view of individual consumer choice decision-making appropriate to the study of many marketing decisions. It summarizes issues relating to consideration set effects on consumer judgment and choice. It discusses whether consideration sets really exist and, if so, the factors that affect their composition, structure, and role in decision-making. It examines some new developments in the measurement and modeling of consideration set effects on decision-making. The paper concludes with suggestions for needed research. The authors wish to acknowledge the numerous ideas and perspectives contributed by the other members of the Banff Symposium workshop:Mukesh Bhargava (University of Alberta),Bill Black (Louisiana State University),Gary Gaeth (University of Iowa),Hotaka Katahira (University of Tokyo, Japan),Gilles Laurent (Centre HEC-ISA, France),Irwin Levin (University of Iowa),David Midgley (Australian Graduate School of Management),Thomas Novak (Southern Methodist University), andJames Wiley (University of Alberta). This paper has benefited greatly from their contributions.     

The Global Disconnect: The Role of Transactional Distance and Scale Economies in Gravity Equations

Recent empirical analyses show that asset flows can be modelled by the same 'gravity' equations that trade economists have used so successfully for the past few decades. This is something of a surprise. Trade economists do not yet have a unified theory of why gravity models should work‐and the situation is worse for asset flows. Reasonable theories would predict that greater distance between countries should generate more asset flows rather than less as the econometric results seem to consistently show. In this paper we discuss how host and source country GDPs, language, and distance the core explanatory variables in the traditional gravity models‐fare in trade and asset flows estimations. While the 'distance puzzle' is not resolved, it is considerably reduced by going beyond consideration of physical distance to concepts of transactional distance and scale economies.     

STRATEGIC RULES ON SPECULATION IN THE FOREIGN EXCHANGE MARKET

In this article we specify the conditions for profitable speculaion in the foreign exchange market with spot and forward contracts. We derive the unique strategic rules from the initial two‐choice situations in a given environment. Finally, in a more complex structure involving covered arbitrage, speculative profits are computed with iterative plays. JEL classification: F310     

Validity and reliability of the confirmation of expectations paradigm as a determinant of consumer satisfaction

The Validity of the Confirmation of Expectations paradigm with respect to consumer satisfaction was examined on the basis of the intercorrelations between five variables of the satisfaction process i.e., Expectations, Postpurchase Evaluation, Confirmation of Expectations, Overall Satisfaction, and Repurchase. The results showed that the confirmation of expectations was a confounding variable in the satisfaction process. The major explanation for this variable not fitting into the process was the low reliability of the gain scores or difference scores (i.e., subtraction of prepurchase expectations from post-purchase evaluation) used for the computation of the confirmation of expectations. The major conclusions of this study were as follows: (1) If the purpose of the research is only to predict satisfaction or repurchase then it is best to depend upon direct measures such as postpurchase ratings. (2) If the purpose of research is diagnostic analysis then it is better to apply the confirmation of expectations concept. But for this later application it is important to develop reliable scales to measure the construct of confirmation.     

Further evidence on causality and feedback across international stocks

This study extends the previous research on interdependence of international stock markets by using Geweke's (1982) causality test on seventeen stock market indices. The impact of the stock market crash of October 1987 on other national stock markets is investigated by disaggregating the data into pre- and post-crash periods. Direction of causality and feedback is studied using standard causality tests. The results indicate very few stock markets (namely, the U.K. and the U.S.A.) influence other markets significantly. Almost all markets react to other markets' past and present movements. Traditional major markets (Japan, France, and Canada) do not seem to be influential at all.