Intraday volatility and periodicity in the Malaysian stock returns

Many empirical studies using high-frequency intraday data from a variety of markets indicate that PGARCH models give superior return volatility forecasts than those produced from standard GARCH models. This paper investigates into modelling approaches of four versions of PGARCH models of high-frequency data of Bursa Malaysia, in particular where the intraday volatility of double U-shaped pattern. It is examined through half-hourly dummy variables, quarterly-hourly dummy variables, Fourier Functional Form (FFF) based variables and spline-based variables. The non-periodic GARCH models, i.e., GARCH, EGARCH and TARCH are used for comparison of performance of best fit. The analysis show that among the four versions of PGARCH models, the half-dummy and the spline-based versions perform the best. EGARCH produced consistently superior results to other GARCH specifications.     

Mitigating Aggressive Small Trade at Tourist Destinations Through Cognitive Restructuring

The goal of the article was to use established theories of individual, organizational, and community learning to hypothesize ways tourism leaders could facilitate their small independent traders that harass visitors’ unlearning of aggressive selling behaviors. Nine hypotheses were posited. For example by tourism leaders: placing greater emphasis on traders’ engagement in the desired nonaggressive selling behaviors than on stopping their engagement in aggressive ones; not supporting traders’ engagement in aggressive selling behaviors but instead openly supporting their engagement in nonaggressive trading; and taking steps to strengthen the traders’ role in their community’s tourism sector. The discussion has implications for how small traders’ selling behaviors are managed at tourist destinations.     

Conflicting Bifuzzy Multi-attribute Group Decision Making Model with Application to Flood Control Project

We propose a group decision making model based on conflicting bifuzzy sets (CBFS) where evaluation are bi-valued in accordance to the subjective assessment obtained from the experts for the positive and negative views. This paper discusses the weighting methods for particular attribute and subattribute with emphasis given to the unification of subjective and objective weights. The integration of CBFS in the model is naturally done by extending the fuzzy evaluation in parallel with the intuitionistic fuzzy. We introduce a new technique to compute the similarity measure, being the degree of agreement between the experts. We end up the paper by demonstrating the applicability of the proposed model to the empirical case of flood control project, one of the project selection problems.     

The impact of external environmental on business process management and organizational performance

The external business environment as a variable for explaining the impact of business process management (BPM) on organization performance is investigated. The developed model is tested using partial least squares, using a survey on human resource/information technology managers in Malaysia. Statistical results show that dynamism and hostility influence the degree of implementation of BPM. The extent of BPM also has an impact on organization performance. The model can be used by organizations to assess their level of BPM success depending on specific environmental characteristics. This research also contributes to understanding an environment–BPM–performance interface in a developing economy, not previously examined.     

Efficiency and risk in commercial banking: empirical evidence from East Asian countries

This paper analyses the effects of off-balance sheet (OBS) activities and various types of risks on the cost and profit efficiencies of banks in seven East Asian countries between 2001 and 2008. Cost and profit efficiency scores are estimated using the data envelopment analysis approach. The results of this analysis are then used to identify the impact of OBS activities and risk exposures on cost and profit efficiencies using a Tobit regression. Bank insolvency risk (as measured by z-scores) is positively related to profit efficiency, while interest sensitivity, size, equity to total assets and OBS exposures all impact on cost efficiency. The analysis of the impact of input and output slacks illustrates that in around 1 in 5 cases banks’ cost efficiency can be improved by adjusting the former variables, whereas in only around 1 in 100 cases a similar outcome is possible for profit efficiency.     

Entrepreneurship in the tourism industry: Issues in developing countries

The tourism industry in Malaysia is one of the most important sectors in terms of its contribution to the growth of the nation. The extensive demand on the tourism industry has stimulated the emergence of many small and medium hotels, resorts, and chalets in Malaysia. According to the literature, small and medium hotels are an extension of the entrepreneurial characteristics of the owners/managers of the hotels. In Malaysia, small and medium hotel entrepreneurs (SMHEs) have not been given much attention. Looking at this gap, this study aims to provide a significant result on entrepreneurship issues in Malaysia. The main objective of this study is to examine the characteristics of small and medium hotel owners/managers and the issues and problems they confront in relation to their survivability in the industry. The result revealed that the majority of owners/managers of small and medium hotels were male, middle-aged and older, with secondary and upper level of education, and whose prior specialisations or knowledge were not related to tourism. With strong self-confidence and independent personality characteristics, the majority started to establish their businesses after the financial crisis in 1997–1998. The result also defined small scale to mean hotels with less than 50 rooms, which had been constructed with limited personal funding and bank loans. Information technology was found to be an important tool to promote their hotels, but conventional techniques such as word of mouth and signboards were still significant. The owners/managers of small and medium hotels were in agreement over their weaknesses in terms of lack of knowledge and skills in running the business. At the same time, they also felt that the government should play a more proactive role in promoting the tourism industry.     

The moderation influence of warranty on customer satisfaction’s antecedents: an empirical evidence from automotive dealerships

The purpose of this article is to investigate the differential influence of product quality and service quality on customer satisfaction (CS) along with the interaction role of warranty presence in the context of automotive dealerships. Survey-based research methodology is adopted in which the population are the car owners who perform repair and maintenance jobs in authorized service centres. It is found that the warranty moderation role is supported wherein the relationship between service quality and CS is strengthened by the warranty presence, contrary to the insignificant relationship between product quality and CS influenced by the warranty moderator; besides, the empirical results provide an evidence that the CS value relies on metrics comprising operational measures for service quality and product quality. The outcome of this study contributes to sensitizing the decision makers from manufacturing and service disciplines to the interdependencies and the prerequisite for overall collaborative development. This study presents the first systematic approach that differentiates the influence of product quality and service quality on CS, wherein the warranty service is primarily introduced as a moderator affecting the antecedent relationship in the context of automotive dealerships.     

Enhancing Poultry Industry Competitiveness: Consumer Perspective on Chicken Meat Quality Based on Sensory Characteristics

The increasing demand for chicken meat has caused producers to increase their productivity through enhanced production techniques. Further increase in demand for quality meat products has been predicted in the country. This study seeks to investigate factors that influence consumer perception toward chicken meat quality. Face-to-face interviews were carried out with 569 consumers at selected shopping malls located in Klang Valley areas. The majority of the respondents perceived quality as an important criterion for buying decisions. The finding revealed that nine factors have influenced consumer perception on meat quality, namely color, size, springiness, chicken aroma, fatty/oily taste, sweetness, visible fat, tenderness, and fibrousness. Among these factors, tenderness was found to be the most important criterion that influenced consumer preference toward chicken meat quality during buying decisions. Good production practices and proper marketing strategies are among recommendations to poultry industry players toward fulfilling consumer demand for good quality chicken meat.     

Competitiveness of the Malaysian Food Processing Industry

Competitiveness is the goal sought after by governments and private sectors of many developing countries, including Malaysia. The study used net social profits (NSP) at the production level and the Porter diamond approach at the firms’ level to evaluate the competitiveness of 16 food-processing sectors from 2000 to 2008. The results indicate that processed-food industries have a comparative advantage but at a different magnitude. A time trend was fitted to track the dynamic NSP indices where positive trends indicate improvement in competitiveness. The range of NSP indices is quite wide, from RM 1,707.70 for snacks to RM 35.36 for vegetable and animal oils and fats, reflecting the need to improve resource allocation from low to high comparative advantage sectors. The NSP trend and Porter diamond conditions (demand condition, factor inputs, firm strategy and rivalry, and related supporting industries) suggested that the food processing cluster is gaining competitiveness.     

The balance sheet channel of monetary policy: the panel evidence of Egypt

This paper examines the effects of monetary policy on firms’ investments in Egypt using disaggregated data and generalized method of moments (GMM) technique. It develops the neoclassical investment model by adding the interaction between user cost of capital and cash flow (CF). Therefore, monetary policy affects investment through three effects: user cost of capital, CF and interaction between them. Using a sample of 124 firms, the empirical finding supports the relevance of balance sheet channel (BSC) and the heterogeneous effect of monetary policy on investment. This finding signals that monetary authority should take cognizance of the stability of interest rate to stabilize firm-level investment.