PRODUCTIVITY AND EFFICIENCY ANALYSIS SOFTWARE: AN EXPLORATORY BIBLIOGRAPHICAL SURVEY OF THE OPTIONS

The software available to implement and carry out efficiency analysis is crucial for the diffusion of efficiency frontier techniques among applied researchers and policy makers. The implementation of up‐to‐date productivity and efficiency analysis is indeed important to advance our knowledge in many fields, ranging from the public and regulated sectors to the private ones. This contribution fills a gap in the existing literature and surveys the currently available options to estimate a variety of frontier methodologies using either general or dedicated programs. We outline directions for future research.     

Anticonsumption beyond consumers: The role of small organic producers in environmentally oriented anticonsumption

Recent studies recognize that environmentally oriented anticonsumption gives power to individuals who are willing to express their environmental concerns. Yet, it goes beyond consumers’ decisions and should also include producers’ practices and discourses. In this study, we explore the food system context and the emergence of organic food as a more sustainable and healthy food production mode to describe the role of organic farmers in building social and material arrangements against conventional food production and consumption. Our empirical study involved an interpretative approach based on 29 interviews with Brazilian organic farmers and experts in organic production. The findings indicate that farmers explore two different discursive mechanisms to build arguments that support the hegemonic and conventional food production system. Farmers also perform two sets of supporting practices that allow the construction of an alternative approach to food production and consumption. We conclude that farmers’ discourses and practices build an alternative food system, enabling conventional food anticonsumption. This study contributes to the literature of anticonsumption by expanding the traditional consumer-centric perspective through the inclusion of the producer perspective.     

A conceptual framework for agent-based modelling of logistics services

This paper presents an agent-based microsimulation framework that represents the diversity of roles and functions of actors in the freight system, how they interact through markets and how interactions between actors are established in markets through contracts. The framework provides sensitivity to technology trends, business trends, and policy scenarios. Logistics costs, outsourcing of logistics services to third party logistics firms, growth or retraction of various industry sectors, and the impact of new supply channels are explicitly represented. Data sources available in Toronto, Canada and new data collection efforts required for model estimation are described.     

Consumer reaction to product recalls: factors influencing product judgement and behavioural intentions

In order to evaluate the factors influencing consumers’ responses to product recalls, two surveys were conducted among Brazilian automobile owners and two regression models tested. Results indicated that (i) product judgement was significantly affected by corporate social responsibility (CSR), blame attributed to the company and whether or not consumers had a car made by the brand considered; and (ii) behavioural intentions were significantly affected by CSR, consumers’ involvement with the message, perceived danger, product judgement and whether or not consumers had a car made by the brand considered. Findings revealed, however, that CSR is a better predictor of the product judgement than of the behavioural intentions, in accordance with recent studies indicating that CSR affects consumer judgements and behaviour differently. Finally, these two models are discussed and compared with previous research.     

Behavioural responses to service encounter involving failure and recovery: the influence of contextual factors

This study investigates two features of customer satisfaction within the context of service failure and recovery: (i) the effect of perceived justice on customer satisfaction and (ii) the effect of customer satisfaction on repurchase intentions, negative word-of-mouth, and intention to complain. The study takes into account the influence of important contextual factors, including severity of failure, recovery responsiveness, attitude toward complaining, switching cost, and the relationship level. Based on a survey of 556 customers with complaints in Brazil, the results supported the influence of perceived justice on satisfaction and of satisfaction on behavioural responses. Specifically, findings revealed that perceived failure severity, attitude toward complaining, and switching costs were the more relevant contextual factors, as these were significantly associated with satisfaction, intention to complain, and negative word-of-mouth.     

The antecedents of complaint behaviour for Brazilian and French consumers of services

Using a cross‐cultural approach, this study investigates customer satisfaction after a service failure and recovery experience, considering (i) the influence of perceived justice on satisfaction; (ii) the impact of satisfaction on consumer repurchasing and complaint intentions; (iii) the moderating role of the customer cultural orientation; and (iv) the relevance of contextual variables. Based on a survey of 298 consumers from Brazil and France, the results indicated that (i) distributive and interactional justice influenced satisfaction; (ii) satisfaction was a significant predictor of repurchase intentions; (iii) satisfaction influenced third‐party, private and voice responses; and (iv) the level of the customer relationship, the severity of the failure and the responsiveness of the firm were significant contextual variables. Moreover, the individual‐level analysis suggested that only power distance cultural orientation was a significant moderator.     

Bivariate FIGARCH and fractional cointegration

We consider the modelling of volatility on closely related markets. Univariate fractional volatility (FIGARCH) models are now standard, as are multivariate GARCH models. In this paper, we adopt a combination of the two methodologies. There is as yet little consensus on the methodology for testing for fractional cointegration. The contribution of this paper is to demonstrate the feasibility of estimating and testing cointegrated bivariate FIGARCH models. We apply these methods to volatility on the NYMEX and IPE crude oil markets. We find a common order of fractional integration for the two volatility processes and confirm that they are fractionally cointegrated. An estimated error correction FIGARCH model indicates that the preponderant adjustment is of the IPE towards NYMEX.