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This paper examines how companies manage their legitimacy in driving social change, drawing attention to how companies proactively negotiate their involvement with nonmarket actors. Building on the legitimacy-as-process perspective, I argue that companies construct the legitimacy of their involvement by engaging in relational work, that is, by investing efforts in shaping their relations with others and thereby redefining roles and responsibilities. To explore the role of relational work in business-driven social change, I present an inductive, interpretive study of a pharmaceutical company’s efforts to build a market for its products by improving diabetes care in Indonesia. Grounded in the empirical study, I develop a process model to explain how legitimacy is redefined from the bottom-up, that is, how a company’s involvement is re-negotiated in situ and crafted to attain the social approval of a wider audience. Advancing the micro-foundations of nonmarket strategy, the model offers new insights into how companies can organize with nonmarket actors and how they can effectively publicize their involvement as socially responsible. I also discuss the model’s implications for a more critical research agenda on the political responsibilities of companies in social change.  相似文献   
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Layout planning for hospitals is a long-term decision. Nevertheless, medical and organizational factors change over time. For example, demand for different-sized bed rooms varies based on medical requirements and patient preferences. In this paper, we consider the planning of ward layouts over multiple periods using different approaches. The fixed ward layout models aim at minimizing either the number of demand violations or costs for installing fixed patient rooms. In contrast, the variable ward layout model allows for layout adaptations to satisfy demand. Thus, additional costs for the movement of walls have to be considered. The application of the different approaches as a decision support tool for hospital planners is explained. Hence, it can be derived in which settings the costs for adapting a layout do not exceed the benefits of such a change. Computational experiments demonstrate the applicability of the models for realistic instances.  相似文献   
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This study investigates the effects of advergame customization features and trust in the brand advertised in the advergame on players’ brand attitude and personal information disclosure. Moreover, we examine to what extent players’ privacy concerns moderate these effects. Drawing on self-determination theory and uncertainty reduction theory, we developed and tested a game with varying levels of customization features and brand trust. Results show that customization possibilities and brand trust may have a positive influence on advergame persuasion outcomes, but this influence is strongly conditioned by consumers’ privacy concerns. When privacy concerns are low, a game containing customization features leads to a more positive brand attitude. However, when privacy concerns are high, the effect becomes negative. Additionally, we find that different levels of privacy concerns do not affect players’ responses toward high trust brands, but toward low trust brands. For low trust brands, players with high privacy concerns show more negative game responses than players with low concerns. These findings set the boundaries for several theoretical and practical implications regarding advergame effectiveness.  相似文献   
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The long‐term limit of zero‐coupon rates with respect to the maturity does not always exist. In this case we use the limit superior and prove corresponding versions of the Dybvig–Ingersoll–Ross theorem, which says that long‐term spot and forward rates can never fall in an arbitrage‐free model. Extensions of popular interest rate models needing this generalization are presented. In addition, we discuss several definitions of arbitrage, prove asymptotic minimality of the limit superior of the spot rates, and illustrate our results by several continuous‐time short‐rate models.  相似文献   
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Recent research has reported that visual artwork used in advertisements or on product packaging affects perceptions of luxury and contributes positively to attitudes toward products. Thus, the use of visual artwork has been recommended to promote products. We investigated the effect of artwork on purchase intentions and identified a co-occurring negative effect via perceptions of expensiveness. Our research indicates that the sign of the overall effect of artwork depends on two moderators. The positive effect via perceptions of luxury exists only for hedonic products but not for utilitarian ones. The negative effect via perceptions of expensiveness only appears when information about the product’s price is not provided to the consumer. Based on our findings, we recommend using art only for hedonic products for which the prices are known.  相似文献   
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Gaining customer loyalty is an important goal of marketing, and loyalty programs are intended to help in reaching it. Research on loyalty programs suggests that customers differentiate between loyalty to a company and loyalty to a loyalty program, yet little is known about the consequences of these two types of loyalty. Therefore, our study intends to make two main contributions: (1) improving our understanding of the constructs ??program loyalty?? and ??company loyalty??, (2) investigating the relative impact of the two types of loyalty on preference, intention, and purchase behavior for the case of a multi-firm loyalty program. Results indicate that company loyalty influences a customer??s choice to visit a particular provider and to prefer it over competitors, but it is not a strong predictor of purchase behavior. Conversely, program loyalty is a far more important driver of purchase behavior. This implies that company loyalty primarily attracts customers to a particular provider and program loyalty ensures that once inside the store, more money is spent.  相似文献   
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Two studies tested relationships of personal factors and organisational context variables with rating accuracy and perceived effectiveness of appraisals, and the role of self‐efficacy as a mediator of the relationships between the two sets of variables. Study 1 was a controlled experiment in which nurse supervisors appraised a video stimulus of a nurse's performance. Study 2 was a field study in which nurses and their supervisors each independently completed an assessment of their annual appraisal review, following the meeting. A ten‐item scale for performance appraiser self‐efficacy (PASE) was developed and tested for measurement properties on a large sample of nurses that included those who participated in either Study 1 or Study 2. The PASE scale was found to have high reliability and reasonable predictive validity. PASE predicted rating accuracy, appraiser and appraisee perceptions of effectiveness, and appraiser‐appraisee agreement on the effectiveness of an actual appraisal, after controlling for the effects of personal factors and organisational context. The main contextual influences were accountability, importance and management concern but the effects varied for self‐efficacy and different appraisal outcomes. The main predictor of self‐efficacy was the amount of training received by appraisers across the multiple sub‐tasks of appraisal.  相似文献   
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Cross-sector partnerships have the capacity to bring together partners from very different backgrounds and circumstances toward collective prosocial efforts. We conducted a longitudinal inductive field study of eight cross-sector partnerships formed as new ventures addressing a variety of fundamental social challenges in the context of deep inequality in post-Apartheid South Africa. This allowed us to develop theory and a process model that explains how some partnerships are able to achieve collective prosocial efforts while others engage in only one-sided efforts or become inactive. The key differences hinge on processes of enacting or failing to enact conflicting material interests among relevant stakeholders. Our results have implications for the inclusion of material interests in theories of cross-sector partnering and for our understanding of entrepreneurship under conditions of inequality. The theory we develop provides a platform for future research on collective prosocial organizing in the contexts that need it most.  相似文献   
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