PSM system upgrade in response to an Occupational Safety and Health Administration NEP inspection

This article presents a brief analysis of the Occupational Safety and Health Administration (OSHA) Petroleum Refinery Process Safety Management National Emphasis Program (NEP) citation results as of early 2009. It includes trends distilled from the OSHA inspections performed to date. Recommendations for preparing for PSM NEP level inspections are provided. A proven approach to designing and implementing an upgrade project for OSHA process safety management systems and EPA risk management program is described. The model presented can be targeted to a facility's NEP specific citations or used for a general PSM system effectiveness upgrade. This article includes recommendations for improving PSM as a result of an NEP inspection. The recommendations are for the PSM elements that routinely have major OSHA citations; that is: Operating Procedures, Mechanical Integrity, Process Hazards Analysis, Process Safety Information, Management of Change, and Incident Investigations. © 2009 American Institute of Chemical Engineers Process Saf Prog 2009     

Breathing Down Your Neck!: The Impact of Queues on Customers Using a Retail Service

While a rich body of research has examined the psychological costs and benefits of queuing, this research focuses on the customer currently using a retail service and examines how this customer is affected by lines forming at his or her back. Drawing on Social Impact Theory, we postulate that customers feel pressured by people waiting behind them and that this feeling of social pressure leads to more negative affective experiences, poorer participation in co-creation settings, and lower perceptions of service quality. Five field and controlled experimental studies tested these predictions and also explored how retailers can reduce the adverse impact of queues. Studies 1A and 1B show that the customer’s experience deteriorates as queue length increases and that perceptions of social pressure mediate this effect. Studies 2A and 2B show that this effect is moderated by customers’ own waiting time such that customers are more affected by queues forming at their backs when their own waiting time decreases. Finally, study 3 identifies two strategies to attenuate the negative effects of waiting lines, namely explicitly reassuring the focal customer that she need not feel pressured to be efficient and removing the waiting customers from the line of vision of the focal customer.     

Opportunity sets and uncertain consequences

This paper provides an axiomatic approach to the problem of ranking opportunity sets with respect to the degree of uncertainty regarding possible consequences of the available actions. In many choice situations, the items that can be selected from a menu of possible choices (the objects of choice) do not coincide with the consequences they induce (the objects a decision-maker ultimately cares about). Thus, uncertainty regarding the consequences of the choices may be present. Two orderings that rank menus on the basis of the degree of uncertainty they represent are characterized.     

The Delphi technique: An experimental evaluation

Much research has been devoted to the Delphi technique. However, very little substantive work has been done on the subject of Delphi accuracy. The purpose of this effort was to test the accuracy of Delphi vs the conference method in making long-range forecasts. College students were used to form Delphi and conference groups that predicted the point spreads of college football games far in advance of play. The results substantiate the claim that Delphi outperforms conference methods on the basis of accuracy for long-range forecasting.     

Beyond Circular Thinking: Geographies of Transit‐Oriented Development

Transit‐oriented development (TOD) plays a significant role within contemporary planning policies for ‘smart growth’ and sustainable development, particularly in Europe and North America. As a well‐rehearsed practice, this planning model is due for critical assessment and improvement in terms of its ability to incorporate dynamic and heterogeneous socio‐spatial processes as matters of concern. Analyses of the conditions for ‘making TOD work’ in the scholarly and professional literatures tend to focus on the ‘node’ and ‘place’ qualities. While elaborations on node analysis (primarily based on accessibility measurements) abound within empirical research, discussions of place‐specific assets are limited in scope and often spatially bounded by the circle defined by a 10‐minute walk. This essay examines the use of this generic ‘circle’ model, and how it normatively frames how place is understood in TOD studies. We argue that the circle enhances a Euclidean understanding of the site, which favours a static and homogeneous spatial analysis of accessibility and density rather than (other) place qualities relating to dynamic socio‐spatial processes. Finally, we argue that relational geography can facilitate an analysis of place qualities beyond the circle—one in which both the continuities and shifting settings of the wider context are meaningfully taken into consideration.     

Extending the focus of management review quarterly: one year later

Management Review Quarterly -