Making customer relationship management work: evidence from the banking industry in Taiwan

Soon after becoming a WTO member, Taiwan found the internationalisation and liberalisation in the financial industry ushered its domestic banks into a new era. In response to this global trend, all its banks strove to rely on customer relationship management (CRM) to enhance customer value (CV). This study aims to probe further into the connection between CV and CRM. A series of examinations revealed that (1) both functional and social value impact customer behaviour directly and positively; (2) customer satisfaction positively and directly affects customer loyalty; (3) a positive and direct relationship exists between customer loyalty and customer behaviour; and (4) the positive and significant relationship between CV and customer behaviour can be developed through mediators such as customer satisfaction and customer loyalty. Consequently, banks should offer their customers different services, products, and marketing channels to meet their diversified needs to cultivate a win-win environment of CRM for both parties.     

Observational Learning from Acquisition Outcomes of Innovation Leaders

We examine how learning from observing the acquisition outcomes of innovation leaders affects the acquisition decisions and performance of followers in an industry. Followers tend to increase the probability of acquisition and the size of an acquisition when innovation leader acquisitions produce more favorable outcomes, and reduce both when innovation leader acquisitions suffer more unfavorable outcomes. Industry competition, environmental uncertainty, prior acquisition experience, geographic proximity, and managerial incentives are important mechanisms affecting observational learning in acquisitions. Follower acquisitions perform better when innovation leaders’ acquisition outcomes convey more favorable signals, and more poorly when they convey more unfavorable signals.     

The influence of change agents' behavioral intention on the usage of the activity based costing/management system and firm performance: The perspective of unified theory of acceptance and use of technology

This study adopts the viewpoint of the Unified Theory of Acceptance and Use of Technology (UTAUT) model to examine the change agents' behavioral intentions in the implementation of an activity based costing/management (ABC/M) system. ABC/M is an important management system that emphasizes the allocation of overhead costs on the basis of cost drivers, in order to provide relevant information for improved decision-making. A change agent is a person chosen to cause organizational change. Senior managers and often chief executives usually play the role that implements change. The behavioral intentions have been identified as a proactive attitude and action for promoting the ABC/M system in this study. Since there is little evidence of ABC/M adoption outside the United States and European countries, this research used Taiwanese companies as the sample. Questionnaires were used to investigate the factors influencing change agents' behavioral intentions to promote ABC/M systems and the type of facilitating conditions that affected the extent of usage of ABC/M systems. The questionnaires were carried out through the perspective of user acceptance of information technology (IT). Furthermore, the aim of this paper is also to explore whether use of the ABC/M system will produce an improved effect on performance. The empirical results from 100 valid responses collected indicate that performance expectancy and social influence directly affect change agents' behavioral intentions. Both change agents' behavioral intentions and facilitation conditions are important constructs that affect the extent of usage of ABC/M systems. The extent of ABC/M usage is also significantly associated with relative financial and non-financial performance. The results demonstrate that the adaptive UTAUT model is applicable for measuring change agents' behavioral intentions in current implementations of ABC/M systems. The study also reveals the positive effect of change agents on the performance of ABC/M systems.     

存储领域新策略：BURA

当前，企业在其IT规模不断扩大的过程中，缩短备份窗口的通用方法，是在系统设计过程中采用一种超出现实需要的解决方案，采用多台备份服务器连接多个磁带驱动器。另一种方法则是尽可能减少完全备份的次数。尽管这些办法将有助于提高备份速度，但却会使恢复流程更为缓慢和麻烦。     

Wage Effects of Employment Protection Legislation in Taiwan

This study investigates the effects of employment protection on wages. The implementation of employment protection legislation increases employers' firing costs and reduces labor turnover, and, therefore, results in lower wages. Our empirical results show that the implementation of Taiwan's leads to a reduction in wages, the effects of which varies with the stringency of the law's enforcement. In addition, employment protection can lead to a decrease in wage dispersion, implying the worsening of job matches.     

Alcohol consumption by men in China: A non-Gaussian censored system approach

Consumption of beer, wine and spirits by men in China is investigated, using data from the 2006 China Health and Nutrition Survey. Censoring of consumption levels is accommodated by estimating a censored equation system, using quasi maximum-likelihood and copula methods which allow the specification of non-Gaussian error distributions. Findings suggest that a misspecified error distribution can obscure the effects of explanatory variables on alcohol consumption. The procedure produces very different empirical estimates from a more conventional (Gaussian) estimator. Income does not affect alcohol consumption, with socio-demographic factors such as education, employment, and marital status playing more definitive roles. Regional differences are also found.