Service Competitiveness – An Anglo-US Study

This article reports on the latest in a series of international comparisons of management practices and performance outcomes of industries in various countries. Here, it is the service industries in the UK and the US which come under the microscope. Among the companies surveyed, there were more world-class performers in the US than the UK, but also more low performers. The concluding part of the article is diagnostic – the authors also suggest measures which could improve performance.     

Inductive research in last-mile delivery routing: Introducing the Re-Gifting heuristic

The last-mile problem presents a daunting challenge for many logistics service providers, especially some 7000 small, localized operations for whom the cost of complex software solutions is often prohibitive. As a result, last-mile dispatchers rely on simple heuristics to ensure adequate customer service at an acceptable cost. This research effort extends prior qualitative work by developing and testing a simple vehicle routing heuristic, based on behaviors observed in practice, that prioritizes customer service over cost against other simple vehicle routing heuristics across a variety of environments using simulation. The results support the inclusion of a customer service focus in vehicle routing and the addition of such heuristics to existing algorithm portfolios, specifically in urban areas with well-developed highway systems.     

Nonf arm Labor Market Participation of Farm Women

Structural changes in Saskatchewan agriculture have led to significant changes in the time allocation of labor of farm women. This paper analyzes the nonfarm labor market participation and labor supply of farm women in the theoretical context of a household production function and contrasts them with those of men. Participation is analyzed using probit models, and nonfarm labor supply functions are estimated using tobit models. Personal characteristics such as age, education, number of children and nonfarm labor participation of the spouse are significantly related to the nonfarm labor market participation and labor supply of farm women, and the direction of influence is as expected. Farm characteristics such as farm size and type are significant in the case of males but not for females. Labor market characteristics are represented only by distance to the nearest center of Complete Shopping Center status or higher and, while this variable is negatively significant for males as expected, it is not significant for females Les changements structurels qui on frappé l'agriculture de la Saskatchewan ont entraîné des modifications significatives à la répartition du temps des agricultrices en matière de travail. L'article présente une analyse de la participation au marché du travail non agricole, ainsi que de l'offre de main-d'oeuvre des agricultrices, dans le contexte théorique d'une fonction de production de ménage, en comparaison avec la situation observée chez les hommes. Le degré de participation e'tait analysé à partir de modèles probit et les fonctions d'offre de main-d'oeuvre non agricole étaient estimées à partir de modéles tobit. Les caractères personnels comme l'âge, I'instruction, le nombre d'enfants et la participation du conjoint à un travail non agricole étaient significativement reliés, dans le sens attendu, à la participation des femmes au marché du travail non agricole et au temps qu'elles pouvaient y consacrer. Les caractères de l'exploitation, superficie et type, n'étaient significatifs que pour les hommes mais pas pour les femmes. Le seul caractére du marché de main-d'oeuvre considéré était la distance entre la ferme et l'agglomération la plus proche de niveau de centre commercial complet ou de niveau supérieur. Bien que, comme on pouvait s'y attendre, cette variable était significativement négative dans le cas des hommes, elle n'avait pas de valeur significative pour les femmes     

Input–Output Structural Decomposition Analysis: A Critical Appraisal

Over the past decade, input–output structural decomposition analysis (SDA) has developed into a major analytical tool. We review the development of SDA and its relationship to other methodologies. We present the fundamental principles of alternative approaches to deriving SDA estimating equations and explore the various decompositions of changes in IO tables. We also identify several complications and unresolved issues. Most importantly, we find that a rigorous grounding in economic theory is lacking for SDA, but we are able to offer some suggestions as to how it might be established.     

Interim Realities

Abstract

This paper presents findings from a study of information technology implementation practices in National Health Service hospitals in England. The results suggest that there is a general direction of travel, which involves the progressive linking together of individual systems, so that they are interoperable. We argue that the findings are consistent with meta-governance arguments, but that it is necessary to complement this perspective with an understanding of the nature of information technologies in order to understand them properly. We suggest that ‘interim systems’ will be the reality on the ground for many health care organizations for the foreseeable future.     

Gender, emotion and power in work relationships

We offer a theoretical account of how gender and emotion combine to influence the development of power in work relationships. We document the profound impact gender has on the display, perception and evaluation of emotion in the workplace. We illustrate the reciprocal relationship between emotion and power, and identify cycles of powerlessness that prevent women from developing and leveraging power in their work relationships. By exploring the nexus of gender, emotion and power in work relationships, we offer new insights into how the gendering of emotion creates and perpetuates gender differences in power in organizations. Implications for research and practice are offered.     

Performance Measurement in Government Service Provision: The Case of Police Services in New South Wales

The NSW Government is implementing a financial framework which is designed to encourage government service providers to become more efficient and effective. NSW Treasury is using Data Envelopment Analysis (DEA) to measure the efficiency of major government service providers, such as police, courts and hospitals. This paper outlines the progress in implementing the new financial framework and illustrates the way NSW Treasury will use DEA to help improve the efficiency of government service providers by describing an analysis of the NSW Police Service. The results suggest that NSW police patrols (local police districts) could, on average, reduce input usage by 13.5 percent through better management, and by 6 percent if the patrols could be restructured to achieve the optimal scale. Results also indicate that differences in operating environments, such as location and socioeconomic factors, do not have a significant influence upon the efficiency of police patrols.