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排序方式： 共有1384条查询结果，搜索用时 15 毫秒
981.
Despite substantial benefits of an effective complaint management for companies, there is ample evidence that many firms do
not handle customer complaints appropriately. This paper aims at providing a theoretical explanation for this surprising phenomenon.
Drawing on psychological and organizational theory, the authors introduce the concept of defensive organizational behavior
towards customer complaints as well as provide a rich conceptualization and operationalization of this phenomenon. Moreover,
in an empirical study, they systematically analyze how defensive organizational behavior towards customer complaints is driven
by organizational antecedents and, based on a dyadic data set, how it affects customer post-complaint reactions.
相似文献
| Andreas FürstEmail: |
982.
983.
Ohne Zusammenfassung
Prof. Dr. Wolfgang Schultze ist Inhaber des Lehrstuhls für Rechnungslegung und Controlling
Dipl.-Math. oec. Andreas Weiler ist wissenschaftlicher Mitarbeiter und Doktorand am Lehrstuhl für Rechnungslegung und Controlling 相似文献
984.
Germany and Japan are often seen deviating from an economic model of shareholder control and thereby as being similar by virtue of their mutual contrast with the US. Given the common challenges for bank‐based and stakeholder‐oriented models of corporate governance, Germany–Japan comparison seems particularly timely. This article provides an introductory overview and analysis for the Special Issue by comparing recent developments in corporate law reform, banking and finance, and employment in Germany and Japan. While rejecting arguments for international convergence, we discuss this evidence of simultaneous continuity and change in corporate governance as a potential form of hybridisation of national models or renegotiation of stakeholder coalitions in German and Japanese firms. One consequence is the growing diversity of firm‐level corporate governance practices within national systems. 相似文献
985.
986.
987.
In this paper, we develop a consistent valuation framework for reverse mortgages based on reduced-form intensity models as used in credit risk modelling. Within our modelling framework, we explicitly calculate the probability that the total loan amount exceeds the house value at termination of the contract and derive the maximum payment(s) which can be made to the homeowner under certain constraints. We apply our results to data from the German market and discuss implications for the design of reverse mortgages from a lender's perspective. 相似文献
988.
Dimitris Apostolou Gregory Mentzas Andreas Abecker Wolfgang Maas Panos Georgolios Kostas Kafentzis 《International Journal of Intelligent Systems in Accounting, Finance & Management》2005,13(1):1-15
This paper addresses the area that is at the intersection of knowledge management and electronic commerce. This area refers to the exchange and trade of explicit and implicit knowledge at an inter‐organizational level. Electronic knowledge marketplaces are currently emerging to address the opportunities and risks found in the purchase and selling of knowledge in the business‐to‐business (B2B) environment, the need for supporting long‐lasting relationships of knowledge exchange and the requirement for facilitating virtual community contexts where knowledge seekers can find suitable knowledge providers and knowledge providers can advertise and sell their available knowledge. The paper describes the business challenges associated with the design of an Internet‐based knowledge marketplace. INKASS, a European IST project, has stimulated this work and has provided real‐life verification on the arguments raised and on the positions adopted herein. Copyright © 2005 John Wiley & Sons, Ltd. 相似文献
989.
Anthony N. Rezitis Andreas Rokopanos 《The Australian journal of agricultural and resource economics》2019,63(3):472-498
This study investigates the impact of trade liberalisation on the spatial price co‐movements between the dairy markets of the EU, Oceania, and the United States. We consider two main dairy products, namely butter and whole milk powder (WMP), and employ R‐Vines to assess the development of the tail dependence between the price series. We split the time span (i.e. 2000‐2017) in December 2007 to capture the change in the tail dependence as well as in the potential of each region to act as the central market. Our findings indicate that the EU acts as the central market for butter in both sub‐periods, whereas the EU succeeds Oceania in acting as the central market for WMP from the first sub‐period to the next. Further findings highlight slightly increasing tail dependence in the butter market and in the WMP market for the EU‐OCE and EU‐US pairs. However, the tail dependence for the WMP prices between Oceania and the United States weakens, in which we attribute to the 2013 Chinese ban on milk powder imports from Oceania. 相似文献
990.
Extant literature consistently documents that investors tilt their domestic equity portfolios towards regionally close stocks (local bias). We hypothesize that individual investors’ local bias is not limited to the domestic sphere but instead also determines their international investment decisions. Our results confirm the presence of a cross-border local bias. Specifically, we show (i) that the stockholdings of individual investors living within regional proximity to a foreign country display a significantly lower foreign investment bias towards investment opportunities in that country and (ii) that this drop in foreign investment bias levels is disproportionately driven by investments in regionally close neighbor-country companies. The impact of cross-border local bias on investors’ bilateral foreign equity investments is economically significant and holds even after controlling for previously identified explanations of international asset allocation. 相似文献