Developing Policies and Instruments for Sustainable Household Consumption: Irish Experiences and Futures

In recent years, the concept of sustainable consumption (SC) has received increased attention. Overconsumption in industrialized countries still presents major challenges to achieving sustainable development goals despite the global economic crisis. This paper offers an in-depth analysis of national influences on consumption patterns in the Republic of Ireland, focusing in particular on the role of governance in the design of policy instruments for sustainable consumption. It is argued that country-specific political conditions and policy frameworks fundamentally shape everyday household consumption. After an initial discussion of the effectiveness of three key types of policy instruments—legislative, economic, communicative—the paper compares SC policy making and implementation in Ireland with examples of good practice from Europe. An agenda to progress Ireland’s sustainable consumption policy framework is proposed in the concluding part of the paper.     

Customer satisfaction and brand equity

The study here examines the interaction between shareholder value and customer satisfaction, as well as the impact on a firm's brand equity. Customer satisfaction may have a positive effect on brand equity, except when managers show excessive customer orientation, in which case the effect is negative because of reductions in shareholder value. The empirical analysis uses incomplete panel data pertaining to 69 firms from 11 nations during the period 2002-2005 and supports the theoretical contentions. This result warns of the perverse effect on brand equity of implementing policies focused exclusively on satisfying customers at the expense of shareholders' interests.     

Management across boundaries: A municipal dilemma

Public sector mergers have the potential of being viable alternative to other public sector reforms in the striving toward making public service provision more equipped to confront some of the challenges faced today. Mergers however often fail to deliver promised results. Previous research point to the importance of post‐merger integrating processes for realizing the synergies expected from mergers. However, so far these studies have focused on what occurs inside organizations and less on the interplay between different levels. By adopting a governance and top management perspective, this study increases our understanding of the importance of political decisions on the outcome of a merger in the public sector context. Further, this study increases our understanding of how organizational boundaries on different levels of merging organizations influence post‐merger integrating processes and the role of different actors as boundary spanners. The results of this study are based on five case studies of public sector mergers at the local level in Sweden.     

Evaluating Assessed Group-work in a Second-year Management Accounting Subject

Abstract

This paper discusses the perceptions on the part of a large cohort of Sydney-based second year university accounting students of the benefits of group-work in developing transferable skills in teamwork, self-management, and planning and organising. The Australian accounting profession and business employers have identified these skills as lacking in accounting graduates. A questionnaire was administered to obtain students' perceptions of assessed group-work and the results were compared with three other similar studies of smaller cohorts of students. Overall, students considered assessed group-work to be a positive experience and a vehicle to develop transferable skills. The paper elaborates on elements in effective group-work design and students' comments which raise the need to integrate and scaffold assessed group-work in the accounting curriculum.     

Knowledge,location, and internationalization: empirical evidence for manufacturing SMEs

This paper investigates the links between locational conditions, innovative capabilities, and internationalization of manufacturing small and medium-sized enterprises (SMEs). Two modes of foreign market servicing are explored: exporting activity and relocating of selected business activities abroad. The analysis is based on the survey of about 3000 firms. The results reveal that the outputs of SMEs' innovative activities – product innovations and patent applications – enhance exporting propensity. Nevertheless, the input-side indicator – R&D intensity – appears to exert no impact. Furthermore, the locational factor proximity to research institutions promotes SMEs' exporting. Regarding the determinants of selective relocations abroad, the findings show that SMEs with a high degree of R&D are less likely to separate production from other operations and relocate it abroad. Moreover, manufacturing SMEs assessing the proximity to research facilities, as well as support from various regional authorities as important and good-quality locational conditions, exhibit a significantly lower likelihood to relocate selected activities abroad.     

Institutional forces in adoption of international joint ventures: Empirical evidence from British retail multinationals

In this study, we used institutional theory as a lens to understand the factors that influence the adoption of international joint ventures. Drawing on case evidence from British retail multinationals, we found MNEs adopting IJVs to manage a range of host market institutional pressures and to build legitimacy in foreign markets. Normative institutional legitimacy with customers, property agents and employees emerged as particularly salient for MNEs in our retail cases. The findings further indicated that IJV-derived legitimacy is central to market entry and development objectives. Finally, contrary to institutional theory's central assumption that MNEs seek to conform to institutional pressures, we find IJVs enabling MNEs to practice non-conforming responses, including negotiating and altering local social norms.     

Experience, socialization and customer retention: Lessons from the dance floor

Experience and socialization are key factors in customer commitment and defection decisions. To study the effect of experience and social relationships on customer retention, we analyze a reality-mined co-presence network of health club members over a period of 4 years. Since central customers in the network have more social ties they will lose if they defect, we use centrality as a proxy for customer relationship switching costs. We find that long-standing customers do have a lower chance of renewing their contracts. However, in line with theoretical predictions (Burnham et al., Journal of the Academy of Marketing Science 31(2):109–126, 2003), the consumer’s centrality in the network (reflecting a social cost of defection) reduces customer churn rate. This study’s results indicate that the inclusion of social effects increases the predictive power of the customer churn model (Nitzan and Libai, Journal of Marketing 75(6):24–38, 2011), thus contributing to our understanding of the role social networks play in customer decisions.     

Leisure Opportunities and Fatigue in Employees: A Large Cross-Sectional Study

The aim of the present study was to investigate the association between perceived leisure availability and fatigue in working individuals and the extent it mediates the known association between work hours and fatigue. A sample of 7,154 working individuals (ages 20–59) was drawn from the Austrian Health Survey 2006–07. The associations were determined using stepwise logistic regression analysis. Individuals perceiving few opportunities for leisure activities had a 2.7 greater likelihood of having prolonged fatigue (95% CI = 2.05–3.29) than those with sufficient leisure, after controlling for relevant confounders. Furthermore, the positive association between weekly hours of work and fatigue was mediated to a greater part by leisure opportunities, indicating that working long hours leads to fatigue by limiting leisure opportunities. The results of this study suggest that the perceived availability of leisure is a source of health and well-being in working individuals.     

Community assessment of Indigenous language-based tourism projects in Haida Gwaii (British Columbia,Canada)

Abstract

Research into language-based tourism programming is rare. Aside from a few studies that consider the language/tourism nexus broadly, research has failed to examine the community context in which development takes place or the impact of communities on the choice of suitable projects. This study assessed the relative merits of 12 proposed language-based tourism projects to support the development and revitalization of Haida language. This research was conducted in two phases: initially, informal focus groups were used to identify key criteria affecting development, which were then used as a means of reflecting on the proposed projects from the perspective of the community. The results show that the two projects with the greatest potential include Impromptu Cultural Performances and Increased Signage in Haida Language. The level of community support contingent upon their ability to (1) find suitable partnerships, (2) secure adequate approvals, (3) hold long term industry potential, (4) deepen speaker opportunities, and (5) moderate high level political concerns. This research fills a gap in the literature by offering evidence to support projects best suited to the needs and aspirations of the community and introduces a necessary distinction between language use in tourism settings versus language planning in tourism settings.