R-Tresis: developing a transport model system for regional New South Wales

This paper sets out a demand modelling framework for the development of a regional transport and land use model system (R-Tresis), to be implemented for New South Wales (Australia). Traditionally, the focus of such a model system has been major metropolitan areas such as Sydney, where we have developed Tresis (Hensher, 2002). Given the growing concern about regional accessibility to many service classes, there is a need for a modelling capability that can be used to prioritize and guide policy decisions in regions that are often described as remote, rural, low density and small town. In developing a framework that is capable of integrating both demand and supply elements of transportation and land use activity, we recognized the challenges in developing primary data sources, and the high likelihood of a reliance on secondary data sources. This suggested an alternative approach to demand modelling that was not dependent on choice models; namely a suite of continuous choice models in which we capture the actual activities undertaken by each mode on both the demand and supply side at high spatial resolution.     

Taylorism, targets and the pursuit of quantity and quality by call centre management

The paper locates the rise of the call centre within the context of the development of Taylorist methods and technological change in office work in general. Managerial utilisation of targets to impose and measure employees' quantitative and qualitative performance is analysed in four case–study organisations. The paper concludes that call centre work reflects a pardigmic re–configuration of customer servicing operations, and that the continuing application of Taylorist methods appears likely.     

the learning revolution

Professor George Bain, principal of the London Business School, analyses the changes that business schools are making in the face of economic internationalism and new technology.     

Nonresident land-ownership: A potential factor in rural change

Landownership, the ultimate in usage control, has a limited literature because primary information is localized and detailed. Summarizing six ownership studies in the Appalachian sections of four states in the USA, this paper compares the extent of the holdings, the attributes of the owners, and their management and plans for the land. The article notes that patterns did not vary much from area to area, and that in the counties concerned, abandoned farmlands shift to the special use category as nonresidents purchase them for personal or recreational uses.     

‘An assembly line in the head’: work and employee relations in the call centre

To date, academic studies of the call centre ‘sector’ remain limited in scope. Here the authors attempt to remedy that omission by analysing the recent and spectacular growth of call centres in the UK, drawing on a wide variety of sources, including two extensive surveys of developments in Scotland during 1997.