Softening the Blow: Company Self-Disclosure of Negative Information Lessens Damaging Effects on Consumer Judgment and Decision Making

Is self-disclosure of negative information a viable strategy for a company to lessen the damage done to consumer responses? Three experiments assessed whether self-disclosing negative information in itself lessened the damaging impact of this information compared to third-party disclosure of the same information. Results indicated that mere self-disclosure of a negative event positively affected consumers’ choice behavior, perceived company trustworthiness, and company evaluations compared to third-party disclosure. The effectiveness of the self-disclosure strategy was moderated by the initial reputation of a company, such that its impact was only observed for companies that had a poor reputation at the outset. For them, self-disclosure considerably lessened the impact of negative information compared to third-party disclosure. For companies that enjoyed a positive reputation, type of disclosure did not affect consumer responses. Mediation analysis showed that perceptions of company trustworthiness underlie the effects of the self-disclosure strategy on consumer judgment.     

A comparative study of hospitality and tourism graduates in Australia and Hong Kong

This paper evaluates the career experiences and perceptions of graduates from the School of Hotel and Tourism Management at the Hong Kong Polytechnic University and the School of Hospitality, Tourism and Marketing at Victoria University in Melbourne, Australia towards the programmes that they undertook. The two cohorts of graduates exhibited broadly similar career histories and expressed similar attitudes towards the quality, strengths and weaknesses of their respective programmes. In both cases, female students dominate the graduate cohort and about half of the respondents were found to have left the tourism or hospitality field within 3–5 years after graduation. Graduates believe that their general business and general education subjects play a stronger role in acquiring their first and current jobs than specialist tourism, hotel management and food service subjects. The findings highlight the challenge facing the university sector in attempting to balance the desire to provide a broadly grounded liberal education with the student desire for practical training. Copyright © 2003 John Wiley & Sons, Ltd.     

Testing a cultural tourism typology

This paper tests further a cultural tourism typology based on the interface between centrality of cultural tourism as a trip motive and the depth of experience. Five types of cultural tourist are identified that represent five benefit‐based segments. The segments are tested against a variety of trip, demographic, motivational, preferred activity, awareness, cultural distance and activity variables. Significant differences are noted between the groups, suggesting that the model presented may be effective in segmenting the cultural tourism market. Moreover, although the segmentation process is predicated on two variables, these variables are reflective of underlying trip motivation, activity preference and cultural distance factors noted between the different types of cultural tourist. Copyright © 2003 John Wiley & Sons, Ltd.     

Day tour itineraries: Searching for the balance between commercial needs and experiential desires

Little research has been conducted examining the factors that influence the development of day tour itineraries. While the literature suggests that a combination of commercial, operational, political and experiential factors contribute to itinerary development, this article argues that it is the business model chosen that affects it the most. Essentially two business models predominate: commission-based and noncommission-based. This study examines the impact of the business model on the selection of day tour itineraries in the Macau Special Administrative Region of China. It finds that experiential values are traded off almost entirely in the itineraries of commission-based tours, while a better balance between experiential and operational considerations drives itinerary choices for noncommission-based tours.     

Episodes of unemployment reduction in rich,middle-income and transition economies

This paper studies the incidence and determinants of episodes of drastic unemployment reduction, defined as swift, substantial, and sustained declines in unemployment. We identify 43 episodes over a period of nearly 3 decades in 94 rich, middle-income and transition countries. Unemployment reductions often coincide with an acceleration of growth and an improvement in macroeconomic conditions. Episodes are much more prevalent in countries with higher levels of unemployment and, given unemployment, are more likely in countries with better regulation. An efficient legal system that enforces contracts expeditiously is particularly important for reducing unemployment. The results imply that while employment is largely related to the business cycle, better regulation reduces likelihood of high unemployment and facilitates a more rapid recovery in the event unemployment builds up.     

Campaigning against poverty: The local authority role

The Record increase in income inequality and poverty over the last 15 years have major implications for local government. Yet an anti-poverty agenda has been conspicuous by its absence until recently in local authority strategies and debates. A national political campaign with all party local authority support is now underway, linked to a growing awareness of the need for local authorities to adopt a truly strategic approach in addressing issues of poverty and social justice at the local level.     

Hours of work - who controls and how?

Flexible hours systems are traditionally regarded as shifting control towards employees although British Rail's ‘flexible rostering’ is correctly seen as increasing management control of the pattern of hours worked. This article discusses such systems in their industrial relations context and considers the potential for a ‘split control’ approach.     

Trade union attitudes to flexible working hours

This paper describes a study of trade union involvement with flexible working hours or ‘flexitime’. This system is now viewed far more positively but ‘blue collar’ unions have more reservations than their ‘white collar’ counterparts.     

Trends and developments in east central European industrial relations

This article overviews developments in industrial relations in the Czech Republic, Hungary and Poland since the fall of the communist regimes in 1989, and assesses the extent to which key developments in these countries reflect both change and continuity from the communist period. We explore the four main institutions through which industrial relations have been conducted: trades unions, workers’ councils, employer organisations, and the tripartite arrangements involving representatives of unions and employers with the state.