Effects of dominance transitions on advice adherence in professional service conversations

For many professional services, advice adherence is a necessary condition for achieving service success for both customers and service providers. Despite their pivotal roles in value co-creation, typical conversational interactions often lead to low adherence. We propose that enabling a “dominance transition,” from provider dominance in the pre-advice stage to customer dominance in the post-advice stage, enhances advice adherence because it increases customers’ perceived common ground. Furthermore, providers’ consultation focus, customers’ prior knowledge, and customers’ perceived adherence effort moderate this process. Using mixed methods, including both empirical modeling and controlled and field experiments, we validate the proposed model in various contexts (healthcare, financial services, and fitness and wellness counseling). The findings establish several theoretical contributions and offer managerial implications for improving advice adherence by managing dominance transitions in conversational interactions more effectively through training service providers or even programming AI chatbots.

     

Corporate Social Responsibility in China: A Corporate Governance Approach

Ethics training—an important means to foster ethical decision-making in organisations—is carried out formally as well as informally. There are mixed findings as regards the effectiveness of formal versus informal ethics training. This study is one of its first kinds in which we have investigated the effectiveness of ethics training as it is carried out in the Indian IT sector. We have collected the views of Indian IT industry professionals concerning ethics training (N = 266), and employed positivist (regression analysis and hierarchical linear modeling) and interpretive research (content analysis). We first have argued that the importance of the perception towards ethics has bearings not only on the individual ideologies but also on the organisational ethical values. In doing so, first we have conceptualised a theoretical framework: Perception of Ethics Training in Employees and Organisations (PETINEO). Second, we have studied the correlations between various components of this model. Third, we, under the rubric of PETINEO, examined the effectiveness of ethics training programmes for the Indian IT companies. Fourth, we have elaborated upon the results of our study. Our results suggest that the combination of both formal and informal means to undertake ethics training has superior impact on ethical decision-making in the Indian IT industry as compared to the use of any one of them in isolation.     

Service quality in restaurant operations in China: Decision- and experiential-oriented perspectives

Using the decision- and experiential-oriented perspectives as theoretical guides, this article reported an empirical assessment of service quality in restaurant operations. We proposed and tested a conceptual model of service quality using structural equation modeling. Using data from a sample of 284 customers from two large full-service restaurants in southern China, we investigated the relationships of service quality, customer satisfaction, and frequency of patronage. The results supported the significant links between service quality and customer satisfaction, service quality and repeat patronage, but not customer satisfaction and repeat patronage. The study has provided important insights into service quality and customer satisfaction in the field of restaurant operations.     

国家视角下的目的地形象模型——基于来华国际游客的实证研究

国家形象和目的地形象因其对消费者行为和决策的重要影响,分别发展成为国际商务领域和旅游营销领域的重要概念和研究热点,虽然两者具有十分密切的内在联系,但学界对它们的研究却相对独立,缺少交叉研究.该研究在对两个领域的文献和理论模型进行整理后,将目的地形象放置到国家尺度下重新审视,试图揭示一个国家的综合国家形象与其作为旅游目的地的形象之间的互动机制,并尝试引入“熟悉度”等概念建立整合模型.最后以中国大陆为案例地,以来华国际游客为调查对象,通过结构方程模型进行实证检验和修正.结论指出:(1)熟悉度对目的地形象有正向影响;(2)国家形象与目的地形象之间具有双向且正向的影响;(3)国家形象通过目的地形象对游客的忠诚度产生间接影响.     

低学历的竞争

三年前，高考落榜后我来到这座城市。可是奔波了数日，仅有高中文凭的我，却怎么也找不到合意的工作。     

Nonlinear Taylor rules in Central Eastern European countries

This study applies sequential panel selection method (SPSM), proposed by Chortareas and Kapetanios (2009) Chortareas, G., and G. Kapetanios. 2009. “Getting PPP Right: Identifying Mean-Reverting Real Exchange Rates in Panels.” Journal of Banking and Finance 33: 390–404.[Crossref], [Web of Science ®] , [Google Scholar], to investigate to test the validity of Taylor rules to assess the nonstationary properties of the convergence of the real exchange rates for 10 Central Eastern European countries. The SPSM can be used to decompose a panel of real exchange rate series into two groups: a group of stationary series and a group of nonstationary series. We identify the stationary processes in the panel and demonstrate that Taylor rules holds for 7 of the 10 countries studied. These results imply that the choices and effectiveness of the monetary policies in Central Eastern European economies are highly influenced by external factors originating from the United States. Additionally, our findings highlight that their real exchange rate convergence is a mean reversion toward equilibrium values of Taylor rules in a nonlinear manner.     

基于分类最优原理的小企业信用风险评价

基于分类最优原理进行小企业信用风险评价,即以违约样本和非违约样本的重心距离最大为目标函数,以指标的三角模糊熵及变异系数组成的指标权重区间为约束条件,确定指标的组合权重,评价小企业信用风险状况。应用实例结果表明:利用该方法评价小企业的信用风险,能够更好地区分违约客户与非违约客户,使模型的判别精度有所提高。     

居民个人理财工具持有状况分析及理财规划——以镇江为例

随着中国市场经济体制的确立和发展,特别是金融业的发展,居民个人理财工具越来越多,且仍呈发展趋势。本文对理财工具进行了对比,重点将各理财工具的优缺点进行比较分析,并就镇江市居民理财工具持有现状通过调查问卷进行调查研究,最终,对单薪家庭、老年人、中年人和营业主、未婚青年等提出理财规划建议。     

人口普查中遗漏人口数的估计

研究目标:用完整遗漏估计量替代目前使用的未匹配遗漏估计量、逆记录检查遗漏估计量和平衡推算遗漏估计量。研究方法:采取文献解读、成果借鉴和移植及实地调查相结合的方法,研究完整遗漏估计量及其方差估计。研究发现:人口普查遗漏估计不只是要提供遗漏估计值,还要揭示遗漏的原因及其遗漏者的特征;构造普查遗漏估计量,既要包括登记在事后计数调查人口名单而未登记在普查名单的单重遗漏人口,还要包括同时遗漏于这两项调查名单的双重遗漏人口。研究创新:提出完整遗漏估计量。研究价值:完整遗漏估计量有望应用于中国2030年普查遗漏估计,开创世界人口普查遗漏估计应用完整遗漏估计量的先河。