Developing a Continuous Improvement Philosophy in a Marketing Organisation: An Examination of Key Events

This paper examines the process of quality improvement in a service and marketing organisation. This commenced with a number of disparate quality initiatives before the strategic business planning process indicated the need for a more structured approach. This two stage approach and the difficulties it caused are described. The company has faced a number of problems in the introduction of TQM, including a lack of senior management understanding of TQM and involvement, departments failing to follow through agreed actions and objectives, lack of support to teamwork and a failure to match up improvement projects to the skills and resources in the project teams.     

Structural Change in Advanced Nations: A New Set of Stylised Facts*

We provide new evidence on patterns of structural change in advanced economies, reconsidering the stylised facts put forward by Kaldor (1963) , Kuznets (1971) , and Maddison (1980) . Since 1980, the services sector has overwhelmingly predominated in the economic activity of the European Union, Japan, and the US, but there is substantial heterogeneity among services. Personal, finance, and business services have low productivity growth and increasing shares in employment and GDP. By contrast, shares of distribution services are constant, and productivity growth is rapid. We find that the labour share in value‐added is declining, while the use of ICT capital and skilled labour is increasing in all sectors and regions.     

Livin''La Vida Libre Media 1为一家以古巴为主题的奥兰多餐厅制作了非常有趣味的招牌

Dale is president and co-partner at Media 1 ldentity Solutions (Longwood,FL).Cuba Libre在Pointe Orlando开设了第三家分公司,这家公司设立了户外购物和餐饮,还在街对面开设了娱乐场所,从以橙县(佛罗里达州)的会议中心到设施齐全的国家商会,非常具有吸引力。这家餐馆将它的货物运输到一个现已禁止的岛屿上,这种境况让人想起了很久之前卡斯特罗的哈瓦那。Cuba Libre公司在深夜还会播放一些生动的音乐,配合以拉丁音乐为主题的歌舞表演,同时提供丰盛的可供选择的拉丁鸡尾酒和诱人的古巴车票。这是一个两层楼,占地面积为20000平方英尺的场所,所有装置都是露天的,建筑色彩鲜明,植物颇有异国风情,服务员们统一身穿瓜亚贝拉制服,周围散发出一种热带雨林的氛围。     

Education and productivity growth in a market economy

The purpose of this paper is to measure the impact of investment in education on U.S. economic growth. Education is treated as an investment in human capital, since benefits accrue to an educated individual over a lifetime of activities. One of the most important benefits is higher income from participation in the labor market. This is the key to understanding the link between investment in education and economic growth. The most important finding is that investment in human and nonhuman capital accounts for an overwhelming proportion of the growth of the U.S. economy during the postwar period. Educational investment will continue to predominate in the investment requirements for more rapid growth.Invited Address at the Thirty-Fourth Atlantic Economic Society Conference, October 15–18, 1992, Plymouth, Massachusetts.     

Evolution of Smartn Players

To model the evolution of strategic intelligence, player types are drawn from a hierarchy of "smartness" analogous to the levels of iterated rationalizability. Nonrationalizable strategies die out, but when higher levels of smartness incur maintenance costs, being right is always as good as being smart. Moreover, if a manifest way to play emerges, then dumb players never die out, while smarter players with positive maintenance costs vanish. These results call to question the standard game-theoretic assumption of super-intelligent players. Journal of Economic Literature Classification Numbers: B40, C70, C72, C73.