Compulsory Arbitration in Nonunion Employee Relations: A Strategic Ethical Analysis

The purpose of this paper is to provide an overview of the most recent public policy and ethical issues as they relate to the growing usage of nonunion employment arbitration particularly in relation to financial services firms and professional firms. In this era of increasing employment-related litigation, it is wise from an employer’s point of view to find alternative procedures that offer assurances of fairness yet provide expeditious means for resolving disputes. From an employee’s vantage point, however, it is essential that the fundamental issue of procedural and substantive due process be maintained and guaranteed. Therefore, a number of strategic ethical issues arise: How should employment arbitration procedures be designed following the Due Process Protocol of the Task Force on Alternative Dispute Resolution in Employment? How should arbitration procedures follow the national rules for the resolution of employment disputes of the American Arbitration Association? Do recent court decisions shed light on these issues? What ethical principles can be gleaned from these public policy pronouncements? A final objective of this paper is to study some of the current initiatives on this topic.     

The Ethical Dilemma of Research and Development Openness Versus Secrecy

In previous research, we have argued that private companies should be more open with their scientific research findings. However, our research assumed, somewhat naively perhaps, that public institutions were quite open. Recent findings have suggested otherwise, and in this paper we explore the dilemma faced by industry, universities, and society in attempting to balance the needs of openness (to rapidly advance the body of knowledge), with secrecy (to protect the economic returns to a new innovation). G. Steven McMillan is an Associate Professor of Management at Penn State Abington. His research focuses on the management of technology, particularly how technological competence translates into economic performance. His PhD is from Temple University. Ronald F. Duska, PhD, holds the Charles Lamont Post Chair of Ethics and the Professions at The American College since 1996, and is the director of the American College Center for Ethics in Financial Services. He is the author, co-author, or editor of numerous books. His most recent books The Ethics of Accounting and Ethics for the Financial Services Professional were published in 2003. He has authored numerous articles on philosophy and business ethics and has lectured and/or taught business ethics as an adjunct at numerous universities, including The Wharton School and The Darden School. He offers workshops in ethics and serves as a consultant and expert witness on matters pertaining to ethics in financial services. Robert D. Hamilton, a PhD from the Kellogg School at Northwestern University, is Professor in the General and Strategic Management Department at Temple University, in Philadelphia. His research focuses on the management of technology as well as strategy implementation issues. Debra L. Casey, JD, MS is an Assistant Professor of Management at Penn State Abington. Her research focuses on conflict management, and in particular, the role of employee voice. She is a Law Review graduate of William and Mary, and a doctoral candidate in labor and industrial relations at Rutgers University.     

Organizational Learning and CRM Success: A Model for Linking Organizational Practices,Customer Data Quality,and Performance

A high quality customer database is a cornerstone of successful interactive marketing strategies and tactics. Based on the notion that customer data quality is not only a technical but also an organizational problem, this study develops and tests an organizational learning framework of the relationship between organizational processes, customer data quality and firm performance. The findings show that high quality customer data impact both customer and business performance and that the most important driver of customer data quality comes from the executive suite. A large portion of the impact of organizational culture on performance is mediated by customer data quality and data sharing. The results support the presence of a hierarchy of effects for enhancing data quality that runs from organizational learning (committed to a shared vision for CRM data), to cross-functional learning (marketing/IT cooperation, marketing/IT integration) to functional learning (data sharing).     

Detergents,clothing and the consumer with sensitive skin

A typical detergent formulation for domestic garment washing is a complex formulation comprising: surfactants, builders, bleaches and auxiliary agents. Repeated exposure to surfactants can cause damage to the lipid film layer of the skin. Textile constructions used in clothing are also complex. Most apparel fabrics will be subject to a laundering process containing detergent at some time in the life cycle and thus it can be surmised that the combination of clothing and detergent is likely to be the cause of some skin problems. Certain fibre types show higher absorption rates than others. If surfactants present in domestic detergents are preferentially absorbed into the fabric during laundering and inadequately removed by rinsing a build‐up of the surfactant may exacerbate skin irritation. This paper offers a review of the debate on the effects of detergents on skin disorders plus recent research on clothing and detergents.     

Relationships between prior experience of training,gender, goal orientation and training attitudes

Relationships were examined between prior experience with training, goal orientation, gender and training attitudes. Participants (n = 165) had a minimum of six months of work experience. Results from regression analyses indicated that mastery‐approach goal orientation had a beneficial effect on training attitudes for men but not for women. In addition, prior experience with training had a beneficial effect on training attitudes, and women had more favorable attitudes than men. The results provide initial evidence that gender moderates goal orientation effects in training contexts.     

Cause‐Related Marketing from the Nonprofit's Perspective: Classifying Goals and Experienced Outcomes

This research examines the cause‐related marketing (CRM) experience from a nonprofit (NPO) perspective, using qualitative and quantitative methods. U.S. NPO managers with direct CRM experience (n = 154) participated. Results demonstrate that NPOs have both first order (immediate financial support) and second order (less tangible, longer term) goals when undertaking CRM, and that they generally realize these outcomes, though not always. NPOs primarily seek event support, networking opportunities and public awareness, followed by funding opportunities, with less emphasis on gaining business expertise. This research extends the framework of Gourville and Rangan (2004 Gourville, J. T. and Rangan, V. K. 2004. Valuing the cause marketing relationship.. California Management Review, 47: 38–57. [Crossref], [Web of Science ®] , [Google Scholar]) by offering a more precise, differentiated model.     

Corporate Support for Employee Volunteerism Within Canada: A Cross-Cultural Perspective

Company support for employee volunteerism (CSEV) is one mechanism whereby businesses meet the escalating expectation for corporate social responsibility (CSR). Institutional theory is applied to examine patterns of convergence and divergence in CSR programs cross culturally, with a particular focus on intra-country cultural differences. Using a national (Canada) survey of businesses, we examine cross-cultural differences regarding CSEV in two regions of Canada—French Canada (Quebec) and English Canada. Our results suggest that cultural differences, rooted in historical conditions, may shape CSEV program implementation in Canada. Quebec companies are less likely to engage in CSEV. If they do encourage employee volunteerism, they may exclude certain cause types from support and appear to focus more on the external benefits of CSEV, such as community perception, than do firms in English Canada. Recognizing that no nation is culturally homogenous, our study illustrates that CSR and CSEV may vary significantly whenever or wherever cultural differences occur. Businesses and nonprofit organizations need to consider culture as an important variable when implementing corporate volunteer programs.     

Audience Segmentation of Kentucky Mothers by Nonparticipation Status in the Special Supplemental Nutrition Program for Women,Infants, and Children

We identify women most and least likely to discontinue participation in the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) program. Kentucky WIC program management information system data from 2012 to 2013 was explored through a retrospective cohort study. Audience segmentation identified unique groups with respect to nonparticipation. Presumptive eligibility for Medicaid was the strongest predictor of nonparticipation. Among those who were not presumptively eligible, women who were the only ones in their households enrolled in the program were at higher risk of nonparticipation. Outreach strategies at the point of enrollment or when presumptive eligibility for Medicaid is granted could mitigate further nonparticipation.     

Attributes of the entrepreneurial type

In order to be entrepreneurs, people need to have both original ideas and the ability to make them work. This article focuses on three attributes which make this entrepreneurial orientation possible.     

A tail of two personalities: How canine companions shape relationships and well-being

More people own pets than ever before. Further, people spend more money on pets than they ever have. The increase in pet ownership and spending on pets provides evidence of the importance humans place on the pets in their lives. This study explores the relationships between humans and their animal companions, specifically canine companions. Drawing on decades of research on personality, relationships, and well-being, the current research takes a cross-species approach to examine the influence of pet personalities on human outcomes. Using personality assessments for human and dog, the article examines how both personalities impact relationship satisfaction. The article also examines how human-dog closeness impacts owner well-being. Some findings corroborate results found in the human personality and relationship literature, but others point to some unique aspects of the human-dog bond. These results not only shed light on the human-dog relationship but also suggest some departures from the human relationship literature that could be explored in future research.