Customer perceptions of “McService”’: Relationship with return intention

The fast-food restaurant segment has been a dominant player in the restaurant industry since the 1960s. The recent changes in the needs and wants of guests have affected fast-food restaurants' ability to keep up with the trends regarding healthy and high-quality food options served at reasonable prices. The service quality perceptions assessed in this study were divided into the following constructs: overall experience, employees, ordering process, receiving order, and food quality. The results determined that the construct that influenced repeat intention was food quality, specifically the individual items “fresh food” and “food taste.” The study also found that males tended to evaluate employees more positively than females. Moreover, frequent fast-food diners only tended to have favorable perceptions with regard to the overall ordering process. Implications for practitioners and suggestions for future studies are discussed.     

On the continuity of equilibrium and core correspondences in economies with differential information

Summary. We study upper semi-continuity of the private and coarse core and the Walrasian expectations equilibrium correspondences for economies with differential information, with Boylan (1971) topology on agents information fields.Received: 16 January 2004, Revised: 28 October 2004, JEL Classification Numbers: D50, D82, C70. Correspondence to: Ezra EinyWe wish to thank Carlos Herves, Nicholas Yannelis, and an anonymous referee for their helpful comments.     

How much does water consumption drop when each household takes charge of its own consumption? The case of the city of Seville

Making individuals take charge of their own domestic water consumption is one of the measures used to reduce the growing demand for this resource and to achieve sustainable consumption compatible with the goal of equity. The use of individual meters instead of communal meters and fixing tariffs by inhabitant rather than by household are two measures aimed at achieving these objectives. This article assesses the measures put in place in the Seville metropolitan area during the last 20 years with an unobserved component model set up in a state-space framework estimated using maximum likelihood. Water consumption elasticity to individual meters has changed from –0.307 to –1.317 with the introduction of per inhabitant tariffs, which demonstrates that there are water-saving synergies when the two measures are implemented together. The reductions in water consumption achieved with these measures are also longer lasting than the changes in consumption habits during the frequent droughts in Seville.     

Noise and aggregation of information in large markets

We study the relation between noise (liquidity traders, endowment shocks) and the aggregation of information in financial markets with large number of agents. We show that as long as noise increases with the number of agents, the limiting equilibrium is well-defined and leads to non-trivial information acquisition, even when per-capita noise tends to zero. In such equilibrium risk sharing and price revelation play different roles than in the standard limiting economy in which per-capita noise is finite. We apply our model to study information sales by a monopolist, and information acquisition in multi-asset markets, showing that it leads to qualitatively different results with respect to those in the existing literature. Our conditions on noise are shown to be necessary and sufficient to have limiting economies with perfectly competitive behavior consistent with endogenous information acquisition.     

Poverty and the Atkinson BI/FRT model: A note

By endogenizing an income-oriented poverty line in Atkinson’s (1995) model, welfare maximizing conditions for a basic income/flat rate tax scheme in economies with income poverty are derived and briefly discussed. (JEL: I38)     

An unobserved component model for multi-rate forecasting of telephone call demand: the design of a forecasting support system

An Unobserved Components (UC) Model based on an enhanced version of the Dynamic Harmonic Regression model, including new multi-rate and modulated cycle procedures, is used to develop a customised package for forecasting and signal extraction applied to hourly telephone call numbers made to Barclaycard plc. service centres, with a forecasting horizon of up to several weeks in advance. The paper outlines both the methodological and algorithmic aspects of the modelling, forecasting and signal extraction procedures, including the design and implementation of forecasting support software with a specially designed Graphical User Interface within the ^® computing environment. The forecasting performance is evaluated comprehensively in comparison with the well-known seasonal ARIMA approach.     

Output complexity, environmental conditions, and the efficiency of municipalities

Over the last few years, many studies have analyzed the efficiency of local governments in different countries. An accurate definition of their output bundles—i.e., the services and facilities they provide to their constituencies—is essential to this research. However, several difficulties emerge in this task. First, since in most cases the law only establishes the minimum amount of services and facilities to provide, it may well be the case that some municipalities go beyond the legal minimum and, consequently, might have an uncertain effect on efficiency when compared to other municipalities which stick to the legal minimum. Second, municipalities face very different environmental conditions, which raises some doubts about the plausibility of an unconditional analysis. This study tackles these problems by proposing an analysis in which the efficiency of municipalities is evaluated after splitting them into clusters according to various criteria (output mix, environmental conditions, level of powers). We perform our estimations using order-m frontiers, given their robustness to outliers and immunity to the curse of dimensionality. We provide an application to Spanish municipalities, and results show that both output mix and, more especially, environmental conditions, should be controlled for, since efficiency differences between municipalities in different groups are notable.     

THE DEMAND FOR SCHOOL MEAL SERVICES BY SWISS HOUSEHOLDS*

In this paper we investigate the household demand for childcare during lunchtime at school using a stated preferences approach. Data are collected through phone‐structured interviews to 905 residents with children in the German‐speaking region of Switzerland during 2007. Poisson models with random and fixed effects are used to explore factors affecting the demand. Ordinal probit models are also considered as an alternative to count data models. The results show that price, household income, satisfaction with the current childcare service, family composition, and the area of residence significantly affect the number of weekly services demanded. We estimate that the willingness to pay for childcare during lunchtime is between 7.90 and 11.70 Swiss francs per day and does not depend on household income.     

Exchange rate pass-through and inflation targeting in Peru

It has been widely documented that the exchange rate pass-through to domestic inflation has decreased significantly in most of the industrialized world. As microeconomic factors cannot completely explain such a widespread phenomenon, a macroeconomic explanation linked to the inflationary environment—that a low and more stable inflation rate leads to a decrease in the pass-through—has gained popularity. Using a structural VAR framework, this paper presents evidence of a similar decline in the pass-through in Peru, a small open economy that gradually reduced inflation to international levels in order to adopt a fully fledged inflation targeting scheme in 2002. It is argued that the establishment of a credible regime of low inflation has been instrumental in driving the exchange rate pass-through down.